Reviews

Sort By: Date Most Helpful Rating 41-50 of 60 Reviews
Emily   –  
Ireland IE
Visited: March 2024 Reviewed: May 1, 2024

Email Emily

Excellent and affordable tour
5/5

Aron was a great tour guide - he was professional and always on time with some great suggestions of activities to do. I would recommend this tour

Gwen   –  
Switzerland CH
Visited: May 2024 Reviewed: May 7, 2024

Email Gwen  |  35-50 years of age  |  Experience level: 2-5 safaris

Very professional
5/5

Many thanks to Aron and the team for organising a very high quality experience with next to no lead time. Super professional, informative, adaptable to your needs. A wonderful experience.

Lisa   –  
Sweden SE
Visited: May 2024 Reviewed: Jun 2, 2024

Email Lisa  |  35-50 years of age  |  Experience level: 2-5 safaris

Great experience with Safari 2 Gorilla Tours
5/5

I had a great experience during my 4-day trip to Nyungwe National Park for chimpanzee trekking and to Kahuzi Biega National Park (DRC) for lowland gorilla trekking. Everything was well organised and I was really lucky to see the animals!

Zenden   –  
New Zealand NZ
Visited: May 2024 Reviewed: Jun 4, 2024

Email Zenden  |  20-35 years of age  |  Experience level: 2-5 safaris

4 day tour, golden monkeys and gorilla trekking
5/5

Amazing 4 day tour into uganda to go gorilla trekking, was the most budget tour I could find but still had good accommodations and a great guide!

Carlos Altamirano   –  
Mexico MX
Visited: May 2024 Reviewed: Jun 21, 2024

Email Carlos Altamirano  |  20-35 years of age  |  Experience level: first safari

Very nice and kind person
5/5

Very nice option to make your trip to Uganda and go to Bwindi National Park.

Habby   –  
South Korea KR
Visited: July 2024 Reviewed: Jul 13, 2024

Email Habby  |  20-35 years of age  |  Experience level: 2-5 safaris

Very professional helpful
5/5

They r very professional at what they r doing. Entrance fee is crazy expensive but there r not many places to see wild Gorilla for sure
Recommend this place. Super fast in communication. Good service good ppl.

Melissa Ng   –  
Singapore SG
Visited: August 2024 Reviewed: Aug 18, 2024

Email Melissa Ng  |  20-35 years of age  |  Experience level: first safari

Very detailed, friendly and experienced guide
5/5

We came across Safaribookings as we were interested in a lowland gorilla hike in the D.R.C. and chanced upon Safari 2 Gorillas Tours. Aron was our guide for our 3d2n trek and he was very friendly and knowledgeable - sharing with us the culture in D.R.C. and in Rwanda. We were very well taken care of and he made sure that we were safe throughout our journey. We will definitely recommend our friends and families to join their reasonably priced tour.

Wesley   –  
Netherlands NL
Visited: September 2024 Reviewed: Sep 22, 2024

Email Wesley  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing and unforgettable experience of a lifetime thanks to Safari 2 Gorilla Tours.
5/5

We booked a four day budget tour through Safari 2 Gorilla Tours and we would recommend anyone their services. We booked the Golden Monkeys (National Volcanoes Park) and the Silverback Gorilla tour (Bwindi). First of all it's a once in a lifetime experience to experience the silverback gorillas from so close by and therefore I would recommend anyone to book this if you're doubting. In case you decided to book this Safari 2 Gorilla Tours is the company to book it with. Aaron (the owner of the company) and Dan (guide and driver) of us went all the way to make sure everything was arranged. They are reliable and give value for the money; it was possible along the four days to make small iterations on our drive and the places where we stayed were perfect. The most beautiful place was our stay in Bwindi. We would recommend anyone to book any tour through this organisation.

Wascar   –  
United States US
Visited: October 2024 Reviewed: Oct 11, 2024

Email Wascar

The review below is the personal opinion of Wascar and not that of SafariBookings.
A complete disappointment and not worth the money.
1/5

Accommodations was bad cheap place to stay and no wifi 🛜 in the rooms. You will only see one day of the gorilla and will change your schedule. Keep in mind for 2k there’s better accommodations and trekking but make my mistake if you book with this company. Had to take him to the police station to bring down the amount he wanted. The Chimpanzee is very cheap in Uganda and that’s he’s alternative to make you waste another day and he’s plan to fulfill the other trekkings days he promised. He also stated only Americans complain and I don’t have an education?? Keep in mind trekking in Rwanda cost 1500$ in the park where he will take you it cost 800$ so please do the math. Overall you can find way better tours operators who will provide a much better experience. Safari bookings please look into this matter.

Reply from Safari 2 Gorilla Tours
Reply from Safari 2 Gorilla Tours
Posted on Oct 14, 2024

Dear Payono Wascar,

Thank you for taking the time to share your thoughts. We value all feedbacks, as it helps us to continuously improve our services. We are truly sorry to hear that your experience did not meet your expectations, and we regret that you left feeling dissatisfied. However, we believe it’s important to provide clarification on certain aspects of the tour to ensure a fair and accurate representation. We gave u a an itinerary which was our contract with you, which you deliberately refused to follow as expounded below. For instance, we don't know what we would have done better in a situation where u paid for 1X Gorilla ticket but wanted to do 3X Gorilla Treks which you hadn't paid for and which was practically impossible. Let's pass through your contract on a detailed basis

1. Itinerary and Activity Adjustments
  - Before your trip, a full itinerary was provided, outlining each day’s activities in details (Day 1; Kigali transfer to Volcanoes NP, with a visit to the Kigali Genocide Museum, Day 2; offered the option of Rwanda Gorilla Trek for an additional $1,500 or to do inclusive Golden Monkey Trek, Day 3, Uganda Gorilla Trek at Bwindi/Mgahinga Gorilla NP & Day 4; For returning to Kigali to end the trip). Due to the short notice booking & availability of permits, we made a slight schedule adjustment to ensure your experience could proceed without any disruptions. We communicated these changes to you in advance.

2. Cancellation and Rebooking:  
 On the Oct 06th at 23:30, you opted to cancel, and then rebooked at 10:22am on the Oct 7th (Time your tour is supposed to commence). Despite the sudden changes, our team worked swiftly & efficiently to rearrange permits, guides, and accommodations to accommodate your new plans. We take pride in our flexibility and commitment to ensuring that all guests have a smooth and enjoyable experience, even when plans changes unexpectedly.

3. Payment Dispute and Police Involvement  
  - Regarding the payment dispute, our field team involved local authorities after you declined to pay the agreed amount for the services rendered. The pricing & optional activities were communicated transparently in your contract/invoice, and you agreed to the terms. However, upon conclusion of your gorilla trekking session you deliberately shortened the trip & refused to make payment as agreed in your contract instead demanded for more activities (3X Gorilla Treks, tickets alone costs $4,200) contrary to your agreed package @ $1,980 that included 1X Uganda Gorilla Trek.
  - The involvement of the police was necessary to mediate the situation and ensure the terms of our agreement were honored. This was done in a professional and respectful manner to ensure a fair resolution for both parties. We regret that the situation escalated, but it was important to ensure that our team was fairly compensated for the services provided.

4. Price Transparency
  - The package price of $1,980 included 1X Uganda Gorilla Trekking permit, 1X Golden Monkey Permit, accommodations, and meals, as specified in the itinerary. The 1X Rwanda Gorilla Trek was offered as an add on activity with a permit fee of $1,500, which was clearly communicated prior to your booking. When you chose to shorten your trip, we made a corresponding adjustment to the cost, ensuring you were only charged for the services provided.

5. Payment Options and Surcharge  
  - We offered several payment options that included bank wire transfer, cash, WISE and card payments. Card has a 6% surcharge transactions fee, which is standard in our region. We informed you of this surcharge ahead of time, and also provided the option of cash payment to help you avoid this fee.

6. Accommodation and Wi-Fi
  - The accommodations selected for your trip are eco-friendly lodges located near national parks. These properties were chosen to enhance your experience of the surrounding natural beauty, though Wi-Fi is often limited to common areas, which is typical in these conservation areas. We strive to balance comfort with ecological responsibility, and we apologize if this was not communicated clearly beforehand.

We are pleased that you enjoyed the gorilla trekking itself, as this is a truly unique & memorable experience. However, we regret that other aspects of the trip did not meet your expectations. we are committed to delivering well-organized, affordable, and exceptional tour experiences, and we take pride in offering our clients the best value across East Africa. Our team is dedicated to providing transparent pricing and superior customer service, even when unforeseen challenges arise.
We remain committed to addressing any concerns and are open to further dialogue if you would like to discuss the matter in more details.

Thank you again for your feedback, and we wish you the best in your future travels.
 
management.

Swaantje   –  
Netherlands NL
Visited: October 2024 Reviewed: Oct 17, 2024

Email Swaantje  |  50-65 years of age  |  Experience level: 2-5 safaris

Amazing
5/5

It’s an amazing tour, I would recommend very much to take this trip. Aron is very nice and helpful and Martin was an excellent driver. I was lucky to have Francois as a guide. It’s been one of the most extraordinary and impressive tours I ever did. You come face to face with a gorilla family which is overwhelming. You need good hear and a good condition to take this trip but it’s worth every penny! Thank you Aron, Martin and Francois!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 56
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 2
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