Moorland Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $600 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Howie | 20-35 years of age | Experience level: first safari
Last minute hotel change and no refund for hotel difference
The night before our tour after receiving our full payment, agency informed us of the hotels for our tour, two-thirds of which were different from the hotels we had initially confirmed. The point is that when we booked our trip more than three months ago, agency clearly wrote the hotels to be stayed at and broke down our total cost into each individual item, including the hotel cost of $3,210. Therefore, it is reasonable for us to know the actual cost of the changed hotels and ask for a refund of the difference, if any. However, when we asked agency to provide the relevant invoice, agency only provided an invoice for one hotel and then never responded again.
They never explained the reason for the hotel change. We had booked and paid a deposit more than three months in advance, but never received notice until the night before our trip. One of the hotels that was in the nature reserve was replaced with one in a town, so we had to spend an extra half day on transportation instead of game-driving. Most importantly, when we wanted to know the actual cost of the hotel, they responded with ignorance and silence.
