Moorland Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email kade | 50-65 years of age | Experience level: first safari
terrible
I am a seasoned traveller - I have never written a poor review - but this company has a lot to learn - poor communication - out sorsing trips - different group members every day - and being forgotten to be picked up on departure day to incur considerable cost to get a new flight with not even asorry - vague promise for reimbursement - nothing
Reply from Moorland Safaris
Posted on Jun 5, 2024Dear Kade
I want to express my deepest apologies for the unacceptable experience you encountered with our company. As a seasoned traveler, your feedback highlights serious areas where we need to improve.
We are genuinely sorry for the poor communication, the inconsistency in group members, and the significant inconvenience caused by the missed pick-up on your departure day. Unfortunately, our driver went to Venus Premium Hotel instead of Venice Hotel due to a confusion, causing you undue stress and additional expenses. For this, we are truly sorry.
While you mentioned that you no longer need the reimbursement, we sincerely hope you will reconsider and accept it as a small token of our regret and commitment to making things right. We truly value your patronage and want to ensure you are compensated for the inconvenience you endured.
Please allow us the chance to mend this situation and demonstrate our commitment to better service. We hope you will open your heart to accept our reimbursement and give us another opportunity to serve you in the future.
Warm regards,
Nasr Muniss
Managing Director
Moorland safaris