Royal Tiger Tours and Safaris
- Located In:
- Size:
- 50-100 employees (Founded in 2013)
- Member Of:
- TATO, TANAPA & BRELA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $195 to $750 per person per day (USD, excl. int'l flights)
Reviews
Email Ukresident | 50-65 years of age | Experience level: over 5 safaris
Failed to deliver your. Currently taking legal action against them.
Be extremely careful. Use an Abta approved agent. They failed to book internal flights from Nairobi to Arusha.
Reply from Royal Tiger Tours and Safaris
Posted on Jan 16, 2023Dear Customer,
Thanks for posting your Feedback here,
But it's bad Lucky to us as your feedback it's false informations as the information are not true as you do not Show off to Nairobi airport as our team was waiting for you there and and our driver was in Serengeti already as we were all communicating via the WhatsApp group.
We Booked all your internal flight as we agreed and we have the tickets which was Zanzibar to Serengeti as we agreed but finaly after you requested us that your flight to Zanzibar was cancelled and you had to re route via Kenya so we agreed together last minite to assist pickup by car then you join the same booked flight to serengeti at Arusha airport as it's passes there to serengeti from Zanzibar you agreed and you paid for the transfer. We are sad that you are not Pity as you saw the videos of our team waiting for you full night's as your flight was to arrive at 02:00am in the night and they was very rained as it was raining that night and you were the one who sorry them and tell them to back to Arusha because you can not allowed to fly to Nairobi due to Visa control in Istanbul which was out our control also and now you wrote bad review about us. Please we thought even you will write to us to add some compasation from all losses we entered too and all our efforts during the booking processes
Unfortunately you didn't show off at Nairobi due to some seasons on your side.
On our side we real value and our customers so we are also okay to assist you further as even if you mis the trip we are okay to arrange for you to the future keeping 50% of paid amount though we losted the full amount as the cancellation policy is open that for No show off full amount is non refundable so we losted them from our suppliers as well.
DK
Email Nikoline | 20-35 years of age | Experience level: first safari
No royal over this, only scam!
Me and my boyfriend went to Tanzania to go to a safari. We had used so many hours finding the best deal.
We wrote a lot with the man John, and we agreed with the price 1125usd pr pax.
We paid for a flight to Arusha, and accommodation before the safari.
12 hours (at 8pm) before the safari started, John came to the place we stayed, saying he wanted 2000usd pr pax more!! He said he didn’t knew that the price of the national parks had changed because of high season.
We discussed a lot, and the only alternatives he could give us, where worse accommodations and we still had to pay 45usd more!!
When we didn’t agreed with this, because we had a deal on 1125usd, the only option he said was to canceled the trip.
1 day before the trip got cancelled he told us we had to pay for the safari, so we made a bank transaction to him.
When we wanted our money back because he cancelled the trip, we could not have all the money back, because he didn’t want to pay the transaction fee (that we had payed, so he could get the money quick). So the only option was that we had to pay for the fee to get some of our money back!
Afterwards we found out that the price change caused by high season, was something everybody in Tanzania knew about and had known for several month, so it was a total scam that he said didn’t knew, he only wanted more money!
Worst experience ever! Don’t book safari with the company!
PL
Email Joanna H. | 20-35 years of age | Experience level: first safari
Amazing experience!
We chose 3-days safari in Serengeti & Ngorongoro and it was something unforgettable.
I must admit that I liked cooperation with this agency since the very beginning. John responded on my e-mails very quickly, answering all questions and doubts. He was very helpful and communicative. Once our plane landed in Arusha we didn’t have to worry about anything. John helped with picking us up and organized an accommodation in a nice and clean hotel. Next day we set out to Serengeti National Park & Ngorongoro Conservation Area. We travelled by nice and spacious car, everybody had a window view and access to open roof.
Our guide Waldon was very professional, he knew everything about wildlife - he shared with us many interesting facts about animal’s life, he was great in finding them. Apart from this, he is just a cool guy :)
Also our cook Justine did his best to make us happy - every day he prepared all meals for us and it wasn’t a simple cuisine. I was surprised by few courses dinner, lunch and delicious crepes and omelettes on breakfast.
During whole trip the atmosphere was wonderful, we could see that everybody put so much effort to make us happy and safe.
I can highly recommend Royal Tigers Tours and Safaris and I hope I’ll be back here with my family :)
Email Alex | 20-35 years of age | Experience level: first safari
An unforgettable and amazing experience!
We had a lovely time on safari, exploring the Serengeti, Ngorongoro Crater and Tarangire National Park. We were lucky and saw the big 5, including lots of other animals! Our driver was knowledgeable and friendly, and so was John, who we booked with.
One small negative was miscommunication with our driver, who suggested some other activities we could partake in, such as visiting the Maasai and having walking tour through a local village. Unfortunately we were quoted the wrong price for the Maasai, and then we were unaware of the cost of the walking tour (other people in our safari enquired and so we went along with it). We felt both were expensive and had we known the full details, we probably would not have chosen to do them. Our driver apologised and offered to make up the rest of the payment for the walking tour.
We would say just be clear on expectations and prices.
Apart from this, we would wholeheartedly recommend going on safari with this company, who were very friendly and made sure we were satisfied.
Reply from Royal Tiger Tours and Safaris
Posted on Oct 1, 2019Dear Alex
We thank you so much for getting time to write a review. Thank you for trusting and choosing us for your Safari.
We highly also appriciate for your support on our team and your genorosity and great momment we hard together, we are missing you already.
Your are welcome again to visit us soon, Also we On behalf of the small misunderstanding with my driver Hezron am please though he please and sot with you and when it happen in Safari and the driver charged you as a office we put them in displice meeting and also gives refund to our clients, i promise that we also work in such kindness.
Again we real appriciated for doing your safari with you and your other three friends and we are expecting you again soon as you told me on Whatsapp.
Your Sincerely
John
24/7 Customers Supports
Asante sana Rafiki
BY
Email Aliaksandra | 20-35 years of age | Experience level: 2-5 safaris
Great service with individual approach
My mother and me booked a 2 day tour of Ngorongoro and Tarangire with Royal Tiger Tours and Safaris and were extremely satisfied with it! Everything starting with communication via email, meeting up in our hotel and the tour itself was great! After we arrived back to Arusha they even helped us to buy bus tickets at the main bus station (Arusha bus terminal is super crazy!). The Royal Tiger's staff is very helpful and flexible and is glad to amend the tour according to your preferences. While discussing the tour online we have also agreed to visit a coffee plantation which was unfotunately closed but the guys agreed with security on gates and they allowed us to have a short look at the plantation. The lodge they placed us was above expectations!
It was a pleasure working with John and RT's staff and I can highly recommend this company! Hope they will have much more satsfied customers, they are doing a great job! Thank you! Thumbs up :)
GT
Email Juan M | 20-35 years of age | Experience level: first safari
Incredible people and super reliable
Absolutely great experience! Our tour guides were fantastic, and really concerned in providing us with the best experience possible! Totally awesome!
RO
Email Mohd shafia | 20-35 years of age | Experience level: first safari
Amazing Safari
Absolutely amazing Safari with our guide Raymond whose patience persistence and professionalism ensured that we saw the big 5 and so much more what an amazing experience
hotel was good
Serengeti wild camp was brilliant
Ocean paradise hotel in Zanzibar was amazing
DE
Email Sebastian | 20-35 years of age | Experience level: first safari
Everything is possible
We spent a wonderful holiday with this company.
The only company I have found with the opportunity to visit safaris in both tanzania and kenya.
These guys arrange everything for you if you let them know in good time, and I mean really EVERYTHING!
As we were in Zanzibar John arranged a flight from Zanzibar, then we visited the Serengeti with an amazing overnight stay in the middle of the park and then Ngorongoro Crater the next day.
By then we had already scored a BIG 5 after day 2.
Later from Arusha we went to Amboseli Park in Kenya, this is the best place in Africa to see Kilimanjaro in all its glory but remember you have to be there very early or at sunset because for most of the day the mountain is hidden behind clouds. Nonetheless, we managed to spot a beautiful snowy peak in the Savanah landscape.
Later we flew out of Nairobi. And all this in 4 days as for us the perfect time.
If I were to repeat any trip in Africa, it would be with them! They know their stuff and are mega nice.
In addition, the meals in between the tours are prepared by them and taste great!
ES
Email Alvaro | 20-35 years of age | Experience level: first safari
Amazing experience
It was my first safari and I couldn’t have chose a better agency to do it, the whole experience was perfect and John has been always trying to help and giving us the best service possible. I highly recommend it.
AT
Email Dino | 20-35 years of age | Experience level: first safari
Wonderful experience!
We had booked a 5 day safari which was wonderful.
John is always quickly available and answers the questions and tries to find a suitable solution for everything.
For example, we were not thrilled with the lunch on the first day of the safari. After consulting with John, we had very tasty and warm lunch menus from day 2 until the end of the safari. We even got an overnight upgrade in Serengeti for a newer lodge.
As a tip, look at the accommodations in advance and if you are not satisfied, or have concerns then just contact John directly. He will find a solution for sure.
I would also like to mention our guide Emmanuel who made our 5 day safari tour even more special.