Royal Tiger Tours and Safaris
- Located In:
- Size:
- 50-100 employees (Founded in 2013)
- Member Of:
- TATO, TANAPA & BRELA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $195 to $750 per person per day (USD, excl. int'l flights)
Reviews
Email Ukresident | 50-65 years of age | Experience level: over 5 safaris
Failed to deliver your. Currently taking legal action against them.
Be extremely careful. Use an Abta approved agent. They failed to book internal flights from Nairobi to Arusha.
Reply from Royal Tiger Tours and Safaris
Posted on Jan 16, 2023Dear Customer,
Thanks for posting your Feedback here,
But it's bad Lucky to us as your feedback it's false informations as the information are not true as you do not Show off to Nairobi airport as our team was waiting for you there and and our driver was in Serengeti already as we were all communicating via the WhatsApp group.
We Booked all your internal flight as we agreed and we have the tickets which was Zanzibar to Serengeti as we agreed but finaly after you requested us that your flight to Zanzibar was cancelled and you had to re route via Kenya so we agreed together last minite to assist pickup by car then you join the same booked flight to serengeti at Arusha airport as it's passes there to serengeti from Zanzibar you agreed and you paid for the transfer. We are sad that you are not Pity as you saw the videos of our team waiting for you full night's as your flight was to arrive at 02:00am in the night and they was very rained as it was raining that night and you were the one who sorry them and tell them to back to Arusha because you can not allowed to fly to Nairobi due to Visa control in Istanbul which was out our control also and now you wrote bad review about us. Please we thought even you will write to us to add some compasation from all losses we entered too and all our efforts during the booking processes
Unfortunately you didn't show off at Nairobi due to some seasons on your side.
On our side we real value and our customers so we are also okay to assist you further as even if you mis the trip we are okay to arrange for you to the future keeping 50% of paid amount though we losted the full amount as the cancellation policy is open that for No show off full amount is non refundable so we losted them from our suppliers as well.
DK
Email Nikoline | 20-35 years of age | Experience level: first safari
No royal over this, only scam!
Me and my boyfriend went to Tanzania to go to a safari. We had used so many hours finding the best deal.
We wrote a lot with the man John, and we agreed with the price 1125usd pr pax.
We paid for a flight to Arusha, and accommodation before the safari.
12 hours (at 8pm) before the safari started, John came to the place we stayed, saying he wanted 2000usd pr pax more!! He said he didn’t knew that the price of the national parks had changed because of high season.
We discussed a lot, and the only alternatives he could give us, where worse accommodations and we still had to pay 45usd more!!
When we didn’t agreed with this, because we had a deal on 1125usd, the only option he said was to canceled the trip.
1 day before the trip got cancelled he told us we had to pay for the safari, so we made a bank transaction to him.
When we wanted our money back because he cancelled the trip, we could not have all the money back, because he didn’t want to pay the transaction fee (that we had payed, so he could get the money quick). So the only option was that we had to pay for the fee to get some of our money back!
Afterwards we found out that the price change caused by high season, was something everybody in Tanzania knew about and had known for several month, so it was a total scam that he said didn’t knew, he only wanted more money!
Worst experience ever! Don’t book safari with the company!
DK
Email Emil | 20-35 years of age | Experience level: 2-5 safaris
Worst safari experience thinkable
Me and my girlfriend went to Arusha, where we had planned a 4 day safari to 1125 USD per person - we got picked up at the airport, everything was very nice.
We had agreed on a private tour with some good accommodation, and we thought it was a good deal. at 8 PM the day just before safari, John, the guy we had discussed the price with, wrote a message to me on WhatsApp saying that we should talk.
He got to our hotel and said that we wouldn't be able to do the safari with the accommodation that we had agreed on, if we wanted to do the safari we would have to pay 200 USD more..
Of course we didn't wanna do that since we agreed to a certain price.
John tried to make some alternatives, where the accommodation would be a bit worse, and we still had to pay 45 USD more, even tho the places were significally worse.
We took all the way to Arusha/Kilimanjaro just for the safari, that we already paid 2250 USD for.
We didn't come to any agreement and therefore we both decided it would be best to just cancel the safari. John didn't want to transfer the money back to us, as the fees for international travel would cost him money, and withdrawing the money would be 1.44% that WE had to pay, even tho it was him screwing the safari.
We therefore only got 2217 USD back, and not the full 2250 USD.
We really felt like being scammed, and would therefore not recommend this company to anyone.
Best part of the whole experience was getting the 2217 USD back.
In total we spent 111 USD getting to Arusha and paying the fee for international money transfer, just for the safari to be cancelled.
And still John didn't want to pay the 1.44% that the cash withdrawel would cost.
I recommend to find another operator.
Reply from Royal Tiger Tours and Safaris
Posted on Jul 16, 2021Hello Customer
Thanks much for taking time to write the review for your tour experience with us, we much appreciate it as we use the feedback to improve our services so that the same mistake may not never happen to all our future customers.
We Value your Feedback
Regarding to the complain
First of all you contacted us for the tour just 24 hours before arrival and ask us for the safari, were we picked you from Kilimanjaro airport to your own booked accommodation in Arusha for further negotiation and payment of your Safari, we picked you with our safari jeep and driver guide with our own costs without any reservation made from you and at last you didn't pay anything for best pick up which we offer you and drop you to the Hotel white house of Tanzania which was far from Arusha town at our own costs.
Second the amount that you paid $1125pp was not enough for 4 Days Lodging Tanzania Safari in Tarangire, Serengeti and Ngorongoro Crater with 4 stars accommodation as you wanted instead we showed you all the invoices for lodges and Park fees breakdown and we finally find that if you pay us $1125pp because I got the best offers from all lodges that it will okay to operates but instantly we found there were increase of park fees and then we told you to be so kind and add $163 pp which was the deficits, but you told us that your budget was not allowing you to adds anything since you was two students while for us the service provider and the park will not listen us, instead to lower the prices we asked you to Changed some accommodation 2 nights at Marera valley lodge to two nights at Fanaka Lodge to solve everything so that we finnish the deal and we could top up the deficits by our side but finally you said also the accommodation suggested is worse while your budget was not even enough for private tour with budget camping accommodation. For sure by our side your reviews is disappointing us we never slept to work hard to make you happy but finally you did not appreciated and posted two bad reviews about us which is totally unfair.
Also the National Parks raised park fees not because of the high season but the national park authority raised the park fee from July 2021 to July 2022 and this is what's caused your bad experience and this affected all future booking and reservation so all customers should understand and clear the differences but for you its sad instead you cancelled the Safari and posted bad reviews (In order to ensure that all bookings that travel from the 1 July 2021 are financially accurate, our team is editing all the relevant rates. We will be sure to provide you with any updates as we review the reservations).
Third, Its not us who cancelled the Safari as you laid as we are looking for customers and we showed you several options to fits with your budget even to to short the safari to 3 Days then we return some amount to you but you refused everything and tell us to return your money which we managed to do it very faithful and we did not paid $33 which as bank surcharge since we offered you free airport transfers and thought that you will appreciate to compasate.
Fourth, after we give you your money back at the last hotel which was also far were we use our own costs to find you we also found the bad expensive as bad tourist which make us sad as we're unlucky to meet you we always wish to guarantee best service to our customers.
OUR BEST ADVICE MESSAGE TO OUR CUSTOMERS
We would like to take this opportunity to advice all customers to make enough research before booking the safari and avoid some bad reviews on tour selection since there are some customers who got uncorrect informations about Tanzania Safari prices and finally they want to go with the prices which is not enough for Safari and all of this kind are the one that are reviewing bad comments.
Dear Emil apart from all the inconveniences happened while planning your Safari with us we sorry we are in contact with you all WhatsApp so that we can solve and hope to travel with you again and we clear the differences.
We will be in contact to discuss further with you please accept my sincrely apology and hope that this hasn't put you off a return to stay with us again.
With Best Regards
John
SE
Email Kristina | 50-65 years of age | Experience level: first safari
Value for the money but late change of the first lodge.
We booked the safari online and I had a very good communication with John about all my questions before we came to Tanzania. We had the 4 day safari (3 nights) in Tarangire, Serengeti and last day in the Ngorongoro crater. The safari guide was very experienced and we got to see so many different animals including the big 5! So I will really say we got value for the money.
The first thing that lower our rating is that the first night lodge was changed one day before the safari started but later when we arrived to the lodge it was changed again to a third one that we had not heard about before. The lodge was nice but not what we booked and paid for. The second thing that lower the rate was the standard of the safari jeep. There was not seatbelt on all chairs and no head rests. Which we really missed on the bumpy gravel roads during the safari. We were compensated by John when our flight changed in the last minute to another airport and another time and he arranged the transfer without any extra cost.
It was not possible to pay the safari with card but John helped us to go to a bank for cash withdrawal.
Great safari
We booked the mid range 2 day safari package (Tarangire and Ngorongoro) and it cost $800pp. This was my first time booking a safari and I didn’t even know where to start! I found this company through safari bookings, an online safari finder company, which helped. I was in regular communication via email with John, which also helped out my mind at ease. We paid $800 via card using pesapal and also had to pay 5% surcharge taking the total to $840, we paid the remaining $800 in cash when we arrived. Our arrival flight was changed to an earlier time and John was able to arrange a driver to come and pick us up from Arusha airport.
Day 0- we stayed at Green mountain hotel, which is a 3 star hotel; I’ve written a separate review for this. John met us at the hotel and gave us a briefing about the plan for the safari, including start times; we also paid him the remaining $800 and were introduced to our driver, Frank.
Day 1- after breakfast we met Frank at reception and started our 2hr drive to Tarangire. The jeep had a cooler, which was stocked with water (we had an allowance of 3L/day per person, which was fine as I usually drink around 2L/day). Frank kept us informed of things/pointed things out to us during the journey to Tarangire. Animals we saw during our safari: zebras, lions, pumbas, antelopes, elephants, buffaloes, giraffe, baboons, a leopard was spotted by someone but we didn’t actually see it. We then stopped off at the picnic site to have our packed lunch and it was delicious, especially the samosa and chicken! After lunch we continued the safari for a few more hours and saw more animals. After the safari we stopped off at a local shop where we were able to browse and buy souvenirs if we wanted; I bought some earrings and an Africa wooden plaque….they are open to haggling but don’t take the micky!
We were then taken to our 2nd night accommodation, Fig tree lodge, where we had dinner. I have written a separate review for this. When we originally booked our safari package, it was for marera valley lodge but after we had paid the deposit John emailed to say the accommodation was fully booked and that he will book country lodge instead, which I agreed. However when we arrived at the first hotel John told us that he had booked fig tree lodge instead, which he said was very similar to marera valley (I’ll have to take his word but from the research I had done online, marera valley and country lodge seemed to be much better so I was a bit disappointed as fig tree definitely felt more budget than mid-range).
Day 2- Ngorongoro- very early start, 5am breakfast and left the lodge at 5.30am and arrived at Ngorongoro around 7.30am. Animals we saw- bush buffaloes, zebra, wildebeest, jackal, lions, rhino and a leopard! After our game drive we stopped off at the crater viewing place to take some pics then we headed out of the park and had our prepared lunch at a local shop/restaurant. The lunch was rice, chicken and vegetables and it was YUMMY! After lunch we headed back to Arusha airport.
This was my first safari and all in all it was a great experience. John was helpful with the initial booking and questions and Frank was helpful for his knowledge during our safari. I would use this company again but I would definitely opt for a more luxury accommodation next time and ask for confirmation that the advertised accommodation is available before paying the deposit. Or perhaps I will arrange my own accommodation and use them for the game drives as this is the part I most enjoyed.
FR
Email Djamel | 35-50 years of age | Experience level: 2-5 safaris
welcoming, well organized, professional
The welcome and presentation of the safari by John and Abraham was of quality. Everything was well organized with constant attention to ensuring that everything went well. The guides Isidore and Pascal were very nice and the safari magnificent. A very professional agency !
Email Alex | 20-35 years of age | Experience level: first safari
An unforgettable and amazing experience!
We had a lovely time on safari, exploring the Serengeti, Ngorongoro Crater and Tarangire National Park. We were lucky and saw the big 5, including lots of other animals! Our driver was knowledgeable and friendly, and so was John, who we booked with.
One small negative was miscommunication with our driver, who suggested some other activities we could partake in, such as visiting the Maasai and having walking tour through a local village. Unfortunately we were quoted the wrong price for the Maasai, and then we were unaware of the cost of the walking tour (other people in our safari enquired and so we went along with it). We felt both were expensive and had we known the full details, we probably would not have chosen to do them. Our driver apologised and offered to make up the rest of the payment for the walking tour.
We would say just be clear on expectations and prices.
Apart from this, we would wholeheartedly recommend going on safari with this company, who were very friendly and made sure we were satisfied.
Reply from Royal Tiger Tours and Safaris
Posted on Oct 1, 2019Dear Alex
We thank you so much for getting time to write a review. Thank you for trusting and choosing us for your Safari.
We highly also appriciate for your support on our team and your genorosity and great momment we hard together, we are missing you already.
Your are welcome again to visit us soon, Also we On behalf of the small misunderstanding with my driver Hezron am please though he please and sot with you and when it happen in Safari and the driver charged you as a office we put them in displice meeting and also gives refund to our clients, i promise that we also work in such kindness.
Again we real appriciated for doing your safari with you and your other three friends and we are expecting you again soon as you told me on Whatsapp.
Your Sincerely
John
24/7 Customers Supports
Asante sana Rafiki
ES
Email Rita | 35-50 years of age | Experience level: first safari
Very good experience
I had a pleasant state in the Safari. The guide and the chef were excelent. Very good experinece.
IE
Email Margo and les | 50-65 years of age | Experience level: first safari
The safari was well órganised and would recommend Frank our driver and the cook provided great food
The safari tour was well órganised and the guide Frank was superb. He made it a great experience and his k owledge was excellent and was very patient. The safari lived up to our expectations and we got to see so many wonderful sights. Saw the migration and lots of animals. The camping was an experience though we didn't expect such wild animals to be prowling around our tents but we survived. Overall the whole safari was well run and punctual. The food provided was very good compliments to the cook
GT
Email Juan M | 20-35 years of age | Experience level: first safari
Incredible people and super reliable
Absolutely great experience! Our tour guides were fantastic, and really concerned in providing us with the best experience possible! Totally awesome!