Bon Voyage Masala
- Located In:
- Size:
- 20-50 employees (Founded in 1992)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $60 to $100 per person per day (USD, excl. int'l flights)
Reviews
CZ
Email Miroslav Adam | 50-65 years of age | Experience level: over 5 safaris
The operator didn't return app. 1000 USD to refund not received service
Arranged itinerary was not followed at all. The company didn't refund money for different accommodation and mainly for prepaid balloon safari. It means that the tour operator has stolen approximately 1000 USD what I had to pay in advance.
Horrible - thieves and scammers - stay away at all costs
Charles was the highlight of the trip itinerary was not followed, hotels were canceled at the last minute and rebooked with lower quality, balloon trip was canceled at the last minute for no reason which I actually rebooked at 10 o’clock at night as it was a surprise for the family on my own and paid for it even though it had been pre paid
We were scammed with our covid test, they were supposed to come to Our hotel in Tanzania and do the test, we paid an extra thousand dollars for this And they never showed up and told us they were going to take the Antigen test it was taken three days prior at the border coming into Tanzania and turn it into a PCR test which is medically impossible
I don’t know who they paid off at the border to get us through but I know it was illegal. They took our passports, made us wait at a restaurant for 3 hours and then came back with the passports stamped and ready to go across
I have it in writing in a credit memo that they were supposed to come and give me cash ($2900)the night we left but never showed It’s been four months since we left and back-and-forth they were supposed to send me a wire transfer but it never came and now they are ghosting me.
Avoid them at all costs. Any positive reviews must be written by them or their friends
Terrible!!
DO NOT ruin your Safari! and I suggest anyone considering using this company DO NOT PAY A DEPOSIT. From the initial planning stages, to the final day of our trip we came across issues. They changed the lodge for a tent the same day we arrived.
While all the other guests were able to enjoy early morning and afternoon games(obviously using different companies) we spent our days driving long distances from one place to another and ended up doing only one & half day safari instead three(we paid for 3 days).
On the first day our driver picked us from the hotel at 9:30 am, we drove until 5pm, and we were told there would not be any safari for the first day. whole afternoon was wasted!Is it because the agent want to save the money for entry fees and parking fees for the first day?however, we were charged for 36h Masai Mara safari we barely did 12h.
The same things also happened in the final day. We drove in a lost place in Amboseli, no other companies were in the place we were!!!coincidence?!? We drove in circles for more than 2h without explanation!!
Poorly organised! Picnic food was not provided day 2 and 3.
I never left a negative comment, But this time, I have no reason to be positive since our holiday have been ruined by this company.
I would not recommend using this company to plan your safari, USE SOMEONE ELSE!!!!
Not a legitimate company !!! - Nairobi Parklands Police Station proved
We believe that Bon Voyage Safaris is a fraudulent company that offers regular tours to four famous National parks in Kenya. They lure people in by offering a luxurious stay at the well-known Mara Serena Lodge in the Maasai Mara as part of the itinerary. They then increase the deposit from 50% to 75%, claiming that all hotels and itinerary have been confirmed. However, upon arrival in Kenya, all accommodations are changed to extremely poor quality hotels. They falsely claim to be working on behalf of the government to extort park fees and service charges from customers without providing any receipts.
Despite customers' objections, they constantly change the itinerary and accommodations. For example, they may charge customers $600 for a three-day pass to Maasai Mara National Park but only allow entry once, continuing to scam money from customers. The overall experience is extremely poor.
When customers try to report this company to the authorities, the police discover that the company's address (The Urban Queen Properties,S.K offices suit B5 on Google) and phone number are fake. The company does not exist. The Nairobi police called each and every one of them, but none of them exists. These telephone numbers are +254 114 192199, +254 797 922062, +254 105 167866. Alle this information is proved by Nairobi Parklands Police Station.
It is important to warn everyone not to choose this fraudulent company.