Ultimate African Safaris (Kenya)
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
IN
Email Chandan Gurukar | 50-65 years of age | Experience level: 2-5 safaris
A not so good experience. What was promised and communicated on mail and whatsapp, was not delivered
The communication with George was very good via email and whatsapp. The itinerary that we both agreed on was not followed. As soon as the balance of the payment was done before the journey, things were changed randomly. I had specifically asked George to start with a night at Nakuru and then 3 nights at Mara. The plan was reversed without being informed. After 2 nights in Mara, we were informed that we would be heading out to Nakuru and Naivasha for a day each. I had to put my foot down and show them the itinerary which clearly said 3 nights at Mara. The driver obliged and put us into another van. In 5 days, we changed 3 vans and drivers which was a put off. Also, the camps and lodges I had specifically asked for and agreed upon by them, was changed. Although luckily, we ended up being in a good camp. Unfortunately the lodge at Nakuru was pathetic, to say the least.
The safari itself was a fantastic experience. Maasai mara has to be seen to be believed. The sheer vastness of land exclusively for animals is something that blew us away. Will surely make it a once a year affair.
Reply from Ultimate African Safaris (Kenya)
Posted on Nov 2, 2019Dear Chandan,
Please accept my deepest apologies for the changes made to your Itinerary. This was a group joining safari and as you can remember, i remained in constant communication with you until the end of your safari. We have since done away with Group Joining safaris because of some of these challenges that you mentioned and we are now focused on Private Safaris where you get a more personalized experience with your own Guide through out the safari.
Once again Am deeply sorry for this, and i take full responsibility and as a result Group Joining tours is something we have completely scraped from the company.
Thank you