Day Trip (MGR 14)
Kalahari Marsh Safari Holidays
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- HATAB, BTO, ATB, WTN & WTTC
- Tour Types:
- Small & medium group tours (Mid-range)
- Destinations:
- Price Range:
- $280 to $900 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
PL
Email Robert | 50-65 years of age | Experience level: 2-5 safaris
not reliable
Overall, we do not recommend this company due to the dishonesty of the owner.
The opinion is based on experiences during an 8-day safari including Parks in Botswana and Victoria Falls.
Cons: Why do we rate the Owner of Lucky as dishonest? We had to buy our own entrance tickets to Victoria Falls, which he confirmed were included in the safari fees. Furthermore, even though he promised to refund these tickets, we never received our money back. An additional minus were the cars we drove - they were not properly checked and prepared, so one of the two vehicles broke down halfway through the safari, and Laky ineptly repaired them after two days.
Pros: It should be noted that the service team itself is great and we highly recommend them. A very good and committed guide, he tracked down every animal and always got very close to it. He was very nice and took care of us at every step. We would also like to thank the chef and assistant for the super tasty food and good organization of the camp, it was delicious, clean and very nice.
Reply from Kalahari Marsh Safari Holidays
Posted on Oct 26, 2024Dear Robert
Thank you for bringing out the review to our attention that and that you had to experience this with us.
NOT RELIABLE
Since we received your quote request we have always been very responsive to your emails and all your questions were answered. Preparations were made before your arrival including pickup from the airport by the company owner. Later we arranged a meet and greet session so we can have a short discussion about the whole trip together with our guide on what to expect. Throughout the entire trip the company owner was on stand by so he can be able to attend to any problem. Later the company owner joined you on the last 2 days of the trip until your departure at the Zimbabwean boarder ensuring that you don’t experience any difficulty at the boarder. Even after the trip ended we still responded to your emails. If all this means we are not reliable, we kindly apologize and appreciate the chance to fix our mistake.
CONS
The 8 day trip started in Maun and ended in Victoria falls, no extra payments except for optional activities. We made all the arrangements for the tour, all our days in Botswana there has never been a problem until the last day in Victoria Falls. The time when you informed us that you were charged entrance fee for $100 we immediately contacted the tour operator in Vic falls regarding this and we were told that there was miscommunication and we promised to refund you. IF by now you have not received the $100 refund we kindly apologize because we have long made arrangements for this.
Before every activity our guide explains to you about the road conditions and the driving distances. Some roads are dusty, some roads extremely bumpy some roads are sandy. We ensure that we check our vehicles before the trip departure from Maun since we are familiar with all road conditions. For us to arrive at the campsite we booked in Savuti we had to use Savuti Marsh road, which is very dusty and bumpy so this affected our backup vehicle. Some sensors were affected making it difficult for it to proceed with the journey due to the dust. We had to load the camping equipment on our game viewer roof rack which was in a good condition and proceed with the journey to the campsite.
Our guide then reported this matter to the wildlife officers to help us contact Lucky from the office. As soon as he received the message he organized another vehicle with the mechanic to attend the breakdown. After fixing the backup vehicle it then proceeded with the trip to Chobe. This didn’t stop your activities because we had 3 vehicles available.
Even if were were to arrive in Savuti the same day, we were still not going to be able to fix the vehicle because of dangerous wild animals especially predators at night. It will still take us 2 days, we apologize for the vehicle that had a problem with the sensors due to dust in Savuti Marsh.
PROS
We thank you so much for recognizing our service team for their great service and recommending us, our good and committed guide, chef for nice delicious tasty food and camp hand for good organization of the camp. We strive to ensure that we meet our customer expectations and satisfaction all the time.
Thank you