Fig Tree Tours and Travel
- Located In:
- Size:
- 20-50 employees (Founded in 2015)
- Member Of:
- TANAPA & BRELA
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $195 to $850 per person per day (USD, excl. int'l flights)
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Reviews
AT
Email Michael | 20-35 years of age | Experience level: first safari
Nice safari, guide & cook. But got scammed by a company employee right on the first day.
*** UPDATE ***
John, the owner of the company, offered us a full refund of the 30$ and let us know, that he fired Ibrahim. Due to his professional response to this issue, I am upgrading the rating from 2 to 4.
*** ORIGINAL REVIEW ***
We were picked up and dropped off by John, the owner of the company & a nice guy. For the Safari you are reshuffled every day with other people coming/leaving earlier/later than you but our Cook & Driver were very good.
However, on the moring of our first day, we were picked up by Ibrahim. He said if we want to go on the Safari, we need to pay 30$ extra for rental sleeping bags. When we asked if we could buy some new ones he said there was no time for that. So we paid... 30$ is a lot of money there. And a crazy lot for old rental sleeping bags for 2 nights.. However Ibrahim let us no choice..
On Safari our Driver said, that it is a very common scam to ask for some last-minute extra dollars when tourists have no choice to say no. Very disappointing.
Crazy fact: all the other tourists on our car were provided the exact same rental sleeping bags without paying extra money.
But as I said, the Safari itself was very nice & the promised itinerary was followed perfectly.
Reply from Fig Tree Tours and Travel
Posted on Aug 9, 2023Dear Customer,
We Highly value and thanks for posting your feedback with us here, First of all we appreciate that you Expressed truth that we did it nice for you and respect the plan.
We sorry that the mentioned name Ibrahim Is not our company employee, and we didn't even know him, It's really sad as I was seeing you every time for the feedback and any help and also communicating with you all the time and me John as the owner I dedicated my time as it was your honeymoon tour of which I was protecting any bad experience as it was your special day hope you also mentioned in review that you appreciated also, so as I well illustrated in your itinerary sleeping bags was included if you reported to your host this wasn't be a problem at all, as it was shared tour and we didn't have group and we use to work together with other companies so the one who did this was not as and we are now asking them who did that and we will refund you the $30 scammed
As well for the price others did 5 Days for cheaper as they booked direct no any commission from where they booked via and as well your safari was 4 Days including 2 nights Nice hotel in Arusha before and after Safari with breakfast included, Pick from private from Kilimanjaro aiport to your hotel in Arusha plus extra coffee tour, and lastly long distance drop off from Arusha to your hostel in moshi then from your hostel to off-road chemka hotspring which is far so if you put into account you are the one who got good price that any other member and very hospitable service my friend.
Kindly we would like to hear from you who introduced to you as Ibrahim as for us we don't have that stuff please.
Sincerely Yours
John
AT
Email Stefan | 50-65 years of age | Experience level: first safari
Excellent driver and scenic route
We booked a 7 day safari encompassing Lake Manyara, Tarangire, Serengeti and Ngorongoro. We were absolutely excited about the friendliness and service of the driver Livingstone, as well as the fantastic scenery and wildlife. The lodgings were -with a few exceptions- of high quality, and food was excellent. Misunderstandings about the hotel booking were dealt with swiftly.
DE
Email Gabriela | 35-50 years of age | Experience level: 2-5 safaris
Budget Safari that can surprise you.
John from Fig Tree Tours can organize anything for you. I chose a 4 day budget Safari but opted for a lodge. You have to know that the budget safaris mix people from several agencies to fill the car. So I ended up in a car with people doing camping Safari, I was the only one who stayed at lodges. They had to reshuffle the accommodations to allow this so I wasn't actually sleeping in the noted lodges but got one that was more luxurious than I expected (Luxury heritage tented lodge). The Rhino lodge is also very nice (a bit older fashion but fabulous food). So I absolutely recommend the lodge Safari, you pay a little bit more but the level of comfort is tremendously higher (the Simba camp e.g. didn't have water when our group arrived in the evening). From the tented lodge in Serengeti you can hear the animals walking and roaring around your big tent without feeling any discomfort. I would go crazy in a little camping tent.
The only thing I didn't like was that you loose time with bringing and picking up the people from the camp when you sleep in lodge at different location. But in overall you are in Africa so time means nothing.
Fig Tree Tours are not operator themselves, they contract a driver to do the tour for them about 2 days before the start of the tour and not all the drivers have the same level of enthusiasm. We had Benson and he was an excellent tracker, we saw all the big five and even some more (lions, leopard, cheetah, jackal, hippos, rhino and even a turtle
IN
Email Mahesh | 35-50 years of age | Experience level: first safari
Amazing experience and service
There best thing about our trip was all our requests were responded to sometimes even going out of the way. It was a week organized trip with an amazing guide.
Email Miles | 65+ years of age | Experience level: first safari
Highly recommend Figtree Tours and Travel for your Tanzania Safari experience
We thoroughly enjoyed our Tanzania Safari experience. We were well cared for, food was tasty and well presented, the guide very knowledgeable and professional and we had great sightings. An amazing experience.....
IT
Email Andrea Naselli | 20-35 years of age | Experience level: first safari
Thieves, they stole our money
Incredibile, but true story
We booked a safari in Tanzania with John (Fig Tree) on January 2021 to July 2021 and paid more Than 1.000 euro in advance.
We asked whether the Safari was fully refundable or not (because of risk related with covid19). Of couse John answered us yes.
Now (AFTER TWO YEARS) we are still waiting our money.
We sent thousand of message, but we are still waiting.
An endless story. The Air company (Oman Air) refund us our flight tickets (even though after 1 year), but we are still waiting Fig Tree.
I think that we’ll never receive our money back, but i DON’T SUGGEST FIG TREE AND DON’T SUGGEST TO GIVE THEM MONEY IN ADVANCE
FR
Email Besnier Come | 20-35 years of age | Experience level: first safari
WONDERFULL
The safari was amazing !
The guide Uncle Pat' was very very friendly and have a lot of knowledge and respect for animal.
The trip was very cheap for a service equivalent to others company !
I recommand !
RU
Email Alex | 50-65 years of age | Experience level: 2-5 safaris
Great time with my wife
We are pleased with the time we spent on the safari in February 2021 with this company. We saw very closely all the animals of Africa, shot an excellent video and took many photos.
The staff was polite, friendly, we were greeted with a sign and then at the end we were taken to Arusha airport.
The food was top notch and the experience of staying in tents was unforgettable. Recommended for a safari!
RU
Email Valeriya | 20-35 years of age | Experience level: first safari
Unforgettable experience
The safari experience was just excellent, even better than I had expected! Everything went smoothly, and our guide Jonas made the journey to a real adventure. I really wish everyone to do a safari trip at least once in a lifetime and necessarily with Fig Tree Tours. Thank you very much!
BG
Email Marta Petkova | 35-50 years of age | Experience level: first safari
Good budget safari
The safari is exactly what you have paid for. Well organized, you see a lot of animals. The guide was fantastic