Fig Tree Tours and Travel
- Located In:
- Size:
- 20-50 employees (Founded in 2015)
- Member Of:
- TANAPA & BRELA
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $195 to $850 per person per day (USD, excl. int'l flights)
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Reviews
AT
Email Michael | 20-35 years of age | Experience level: first safari
Nice safari, guide & cook. But got scammed by a company employee right on the first day.
*** UPDATE ***
John, the owner of the company, offered us a full refund of the 30$ and let us know, that he fired Ibrahim. Due to his professional response to this issue, I am upgrading the rating from 2 to 4.
*** ORIGINAL REVIEW ***
We were picked up and dropped off by John, the owner of the company & a nice guy. For the Safari you are reshuffled every day with other people coming/leaving earlier/later than you but our Cook & Driver were very good.
However, on the moring of our first day, we were picked up by Ibrahim. He said if we want to go on the Safari, we need to pay 30$ extra for rental sleeping bags. When we asked if we could buy some new ones he said there was no time for that. So we paid... 30$ is a lot of money there. And a crazy lot for old rental sleeping bags for 2 nights.. However Ibrahim let us no choice..
On Safari our Driver said, that it is a very common scam to ask for some last-minute extra dollars when tourists have no choice to say no. Very disappointing.
Crazy fact: all the other tourists on our car were provided the exact same rental sleeping bags without paying extra money.
But as I said, the Safari itself was very nice & the promised itinerary was followed perfectly.
Reply from Fig Tree Tours and Travel
Posted on Aug 9, 2023Dear Customer,
We Highly value and thanks for posting your feedback with us here, First of all we appreciate that you Expressed truth that we did it nice for you and respect the plan.
We sorry that the mentioned name Ibrahim Is not our company employee, and we didn't even know him, It's really sad as I was seeing you every time for the feedback and any help and also communicating with you all the time and me John as the owner I dedicated my time as it was your honeymoon tour of which I was protecting any bad experience as it was your special day hope you also mentioned in review that you appreciated also, so as I well illustrated in your itinerary sleeping bags was included if you reported to your host this wasn't be a problem at all, as it was shared tour and we didn't have group and we use to work together with other companies so the one who did this was not as and we are now asking them who did that and we will refund you the $30 scammed
As well for the price others did 5 Days for cheaper as they booked direct no any commission from where they booked via and as well your safari was 4 Days including 2 nights Nice hotel in Arusha before and after Safari with breakfast included, Pick from private from Kilimanjaro aiport to your hotel in Arusha plus extra coffee tour, and lastly long distance drop off from Arusha to your hostel in moshi then from your hostel to off-road chemka hotspring which is far so if you put into account you are the one who got good price that any other member and very hospitable service my friend.
Kindly we would like to hear from you who introduced to you as Ibrahim as for us we don't have that stuff please.
Sincerely Yours
John
BG
Email Marta Petkova | 35-50 years of age | Experience level: first safari
Good budget safari
The safari is exactly what you have paid for. Well organized, you see a lot of animals. The guide was fantastic
BE
Email Liesbeth | 20-35 years of age | Experience level: 2-5 safaris
Very nice one-day safari
We had a nice day in Arusha National Park with our guide mister Frank! He was very nice to hang out with, gave us good information about the park, his animals and fauna and flora.
Email Magarah | 20-35 years of age | Experience level: first safari
Magnificent
Every thing went well as planned, they picked me on time starting away from the airport to my hotel the food was a walk to remember and my tour guide was informative never left me to wonder great great guy! Can't wait this year to curry my family with me.