Javiva Adventures
- Office In:
- Size:
- 1-5 employees (Founded in 2010)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $600 per person per day (USD, excl. int'l flights)
Reviews
ES
Email isidre | 50-65 years of age | Experience level: 2-5 safaris
Nice but very dangerous
Group of four_ Good
The bungalows for sleeping are very adequate
Dinner and breakfast at the Camp are correct. Good
Not good
Driver's level of English / level of knowledge about the park is 2 about 5
Do not speak anything in the diner....
Very aggressive and dangerous driving on the road - Very
Impatient nothing from Pole Pole
Driving within the natural park is also too fast
Javiva Adventures not not the van, the van was for another company,,,,,
Not good
Reply from Javiva Adventures
Posted on Sep 17, 2024Dear Isidre,
We really appreciate you booking with our company. To address your complain, First of all you know you did a last minute booking which was hours to the safari day despite the fact that we kept requesting you to confirm your booking in advance if you were sure of the safari so to allow us adequate time for arrangement considering it was a shared safari which requires us to be considerate of the other clients joining the team.
From the onset of our chats, you wanted a Spanish speaking tour guide of which from our chats and from your written English above it can be acknowledged that, for your safari to have been effectful you really needed a SPANISH SPEAKING tour guide which we arranged and advised your partner who was in communication with us that Spanish speaking tour guide comes with a small extra fees but she said it was not necessary that you were all okay with an English speaking driver guide.
If you go through our reviews your will realize guide Timothy is mentioned by our other clients who have done Safaris with as one of the best driver guides. Which means it's you and your team who had a problem with English that's why communication between you and the driver failed.
About the roads, We have asked our driver guide and we are convinced that since the road to Amboseli is Murram road and the roads inside the park too aren't tarmacked that is why you felt uncomfortable and thus terming it as dangerous driving.
Speaking of the Vehicle, We gave out an option of a private safari for the four of you at an accommodative price but your team refused and wanted a shared safari which is understandable, Since you took time to confirm your booking and our vehicle had been filled up we opted to request our sister company who had same tour to accommodate you as that was the only option we had at the time of the booking confirmation.
In all this we conclude you and your team hadn't planned yourself well for the safari because throughout our chats we realized you were undecided and this is what affected your safari as a whole. Nevertheless we appreciated you booking with us and wish you all the best.