Dream Africa Vacations
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Member Of:
- Zimbabwe Tourism Authority
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $800 per person per day (USD, excl. int'l flights)
Reviews
IE
Email Anne | 50-65 years of age | Experience level: first safari
Mixed feelings
We booked through a platform and Hilmar then contacted us directly offering other tours which we would pay for on the day of the tours. He gave us prices for them but there were many hidden costs he hadn’t warned us about, which left us unprepared
Also, unlike all the other tour operators we had, he had not made contact with us up to the night before the tour despite multiple unanswered emails, what’s apps & attempted phone calls. This left us stressed and in limbo wondering whether the tours go ahead or should we book with another company. When he did eventually make contact, he said his phone hadn’t been working, which to us is unacceptable if one is trying to run a business. I presume he should have access to another phone and/or a computer/laptop from which he could check his emails and make contact with his clients. He did make a fleeting apology but I think a small attempt at compensation for stress due to lack of contact would have been a good PR move & greatly appreciated!!
The tours were very enjoyable….the helicopter ride was amazing as was the sunset river cruise & village tour.
Lunch at the lookout cafe was lovely but again, in contrast to other companies who provided a full 3 course lunch with tea/coffee, I felt that not including even a glass of water/cup of coffee, let alone starter or desert, with lunch was rather miserable & small minded.
The transfer vehicles, apart from Hilmar’s own car, and boat for the cruise also left a lot to be desired and could do with an upgrade, in comparison to other tours transport, considering the prices tourists pay and the tips we are expected to give!
Thank you Hilmar. Overall had a lovely day but don’t think that I would recommend or book with Dream Holiday Vacations should I return to Victoria Falls