Reviews

Sort By: Date Most Helpful Rating 21-30 of 47 Reviews
Mike   –  
United States US
Visited: July 2019 Reviewed: Jul 25, 2019

Email Mike

Best vip service ever
5/5

My tour guide was named Joseph he was extremely professional and knowledgeable about the entire country and would answer every question that I had without it hesitation and it did not sound like he was making it up he knew his stuff any new everything about this safari and how to find animals and where to find animals and it was a very fun experience hanging out with him for about 7 days. Joseph also drives very safely and knows how to make sure that you're taken care of and that the people take care of you while you are in his custody

Jenita   –  
Kenya KE
Visited: July 2019 Reviewed: Jul 7, 2019

Email Jenita  |  35-50 years of age  |  Experience level: over 5 safaris

We had an amazing experience from Kigali to Kivu to Bwindi national park
4/5

Our guide who drove us to kivu, Kennedy was good. Then our 2nd guide Hannington took us from Kivu to Mwindi Uganda. He was very knowledgeable calm and helpful always.
We really enjoyed our gorilla trekking experience

Sabira   –  
Kenya KE
Visited: July 2019 Reviewed: Jul 7, 2019

Email Sabira  |  50-65 years of age  |  Experience level: first safari

Tour guide n operator review
4/5

A very experienced and knowledgeable tour guide Hannington did an amazing job of managing our trip and guiding us as required and working with us to meet our changing requirements given that we were a large group.
The vehicle was decent but could benefit from some investment as we did have a low battery situation once and the vehicle needed to be pushed...part of the adventure but need not have to happen...
Hannington has great personality and is very easy to get along with and is very sensitive to people's moods and adjusting the tempo accordingly. Very important to have good EQ.

Alissa   –  
Kenya KE
Visited: July 2019 Reviewed: Jul 7, 2019

Email Alissa  |  under20 years of age  |  Experience level: over 5 safaris

Was an amazing experience, took scenic routes across Bwindi and Rwanda, saw huge family of gorrilas
5/5

Hannington was our guide and he made sure that we had the best safari. He accommodated all our needs and took time to ensure adventure, fun, and a well worth safari.

Nikhil   –  
Rwanda RW
Visited: July 2019 Reviewed: Jul 7, 2019

Email Nikhil  |  under20 years of age  |  Experience level: over 5 safaris

The gorilla trekking was just amazing, something different!
5/5

We had a really good guide and he explained a lot to us, including some of the history of Rwanda.

Sara   –  
Kenya KE
Visited: July 2019 Reviewed: Jul 7, 2019

Email Sara  |  under20 years of age  |  Experience level: 2-5 safaris

Gorilla tracking, scenic views, bike safaris and walks along amazing sites
5/5

The safari tour was led by Hannington, who gave us great information about Rwanda and Uganda. We got to see beautiful sites daily, and we had the opportunity to interact with gorillas and see the wildlife around us.

Angela R.   –  
United States US
Visited: June 2019 Reviewed: Jun 26, 2019

Email Angela R.  |  50-65 years of age  |  Experience level: first safari

An awesome adventure in the Bwindi Impenetrable Forest gorilla trekking and interacting with the l.
5/5

Uganda is not only the “pearl” of Africa, but the “diamond!” Had 4 wonderful days at the Gorilla Safari Lodge with host and owner Christine. Beautiful views, flowers, impeccable service as well as delicious food! Our tour guide was Hannington from Crystal Safari who was a terrific and informative guide! He took care of all the logistics seamlessly and was fun to hang out with. We saw the Gorillas and did the community walk, visiting the local school, women’s group (taught us to basket weave) and met with the pgymies (the eldest was 101). I definitely will be back soon!!! An epic adventure!!!

Abby   –  
United States US
Visited: May 2019 Reviewed: May 22, 2019

Email Abby  |  35-50 years of age  |  Experience level: 2-5 safaris

Absolutely fantastic experience!
5/5

We just got back from a 7-day tour to Kibale National Park, Queen Elizabeth National Park, and Bwindi. The tour was wonderful and action-packed!

Highlights: the full-day habituation experience with chimpanzees in Kibale, seeing the tree lions (multiple times!) in Ishasha, elephants wandering through our camp during lunch one day in Ishasha, and, of course, seeing gorillas in Bwindi.

Our guide, Hannington, was with us for the full week and took exceptional care of us. He was a wonderful guide, checking in with us throughout the week to make sure we were happy and that everything was going well. He was friendly, knowledgeable, and a true pleasure to spend the week with! We were well-prepped each evening on what to expect the next day. It was great to have a single guide with us for the whole experience.

The Crystal Safaris team was also fantastic in helping arrange for transportation, transfers, and providing various options for what to do so we could create the exact tour that best fit what we wanted to do and stay within budget. I appreciated having a few options to pick from, although they all looked wonderful, and we had a hard time deciding exactly what to do! Barbara and team were very easy to work with. I received very quick responses to my email inquiries.

Of the places where we stayed, Crystal Safari's Gorilla Safari Lodge and the Ishasha Wilderness Camp were stand-outs -- the food, the accommodations, and the people were all so lovely.

I very much hope that I'll be able to visit Uganda again in the future -- there's so much more to see and do. If I'm able to return, I'll definitely use Crystal Safaris again and will request Hannington!

It was such an incredible and special experience -- I'd go back again tomorrow if I could!

Felicity   –  
Australia AU
Visited: May 2019 Reviewed: May 21, 2019

Email Felicity  |  20-35 years of age  |  Experience level: first safari

Amazing 3 day Tour
4/5

We booked a 3 day tour for a couple based on recommendations from a friend to visit Uganda.
The booking process was easy, however leading up to the tour, before departing our home country, we needed to request our itinerary, and when it was sent, we were really advised of how the guide / tour worked.

On arrival, we were greeted by our Guide Hannington. We then discovered our guide would be with us the whole time, which was a delightful surprise.
We have nothing but wonderful things to say about Hannington. His knowledge of the area, and the wider Uganda and Rwanda, along with his friendly personality made it such a pleasure to spend 3 days with him.

Once in Uganda we learned of all the amazing places to visit however sadly our flights and schedule were booked- our only feedback would have been great to know in advance all the other options to add on, as we could have spent 7 days in Uganda instead of 3.

We highly recommend requesting Hannington as your guide if you can - absolutely amazing!

Anne   –  
United States US
Visited: March 2019 Reviewed: Mar 25, 2019

Email Anne  |  65+ years of age  |  Experience level: over 5 safaris

Great Staff & Excellent Service
5/5

Our Crystal Safaris guide and driver, Hannington, was absolutely brilliant. His bravery and skill behind the wheel were instrumental to the success of our gorilla trek in Uganda.
Our stay at Crystal Safari's Gorilla Safari Lodge, on the edge of Bwindi Impenetrable Park was everything we'd hoped for and more. We've never encountered a more friendly, welcoming and helpful staff. They made everything a pleasure and their attention to detail was second to none. Every touch was perfection, down to the fires in the fireplaces, flowers and candles on the dining table, and excellent wines with our delicious meals.
We highly recommend this safari service and lodge.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 41
  • 4 star 5
  • 3 star 1
  • 2 star 0
  • 1 star 0
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