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Reviews
CA
Email Remo | 50-65 years of age | Experience level: over 5 safaris
Dishonest tour operator who stole 965$ directly and indirectly
We paid 100% of the tour fees 2 months prior to arrival. We cleared customs at Entebbe airport at around 10:40 am. On that day, we had an activity scheduled with Silas (visiting the Rhino sanctuary). Silas claimed we were too late so we could not do the first activity. The aircraft was supposed to land at 9:05 am. Silas assured us that we will fit this activity in the coming 2 weeks. We left Uganda without seeing the Rhinos.
Silas made us pay for one of the hotels a second time because he attempted to pay with a check and the hotel refused. We told him we don’t have cash so he pushed us to use the credit card and promised to pay us back once in town. We never saw the money although we spent 7 days asking him to return owr money. He made numerous promises but they were all lies. He stole the money which effectively ruined half the vacation time.
Silas drove us around in an unsafe vehicle that broke down 3 times during the tour. The passenger window shattered when i tried to close the door and cut my hands in two places. The door inside handle was broken, the tires where each fixed with two bolts instead of 5. There was no AC in the vehicle contrary to his claims. We were stranded on two occasions where one time we waited at a gas station for 3 hours while he was getting the car fixed. Silas refused to get us a replacement to drive us to the hotel so we were really stranded.
Silas was always doing personal chores during our tour. He frequently provided transportation to locals on tour time which was fine the first two times but became unacceptable after that.
Silas downgraded some of the accommodations to maximise his profit at our expense. He assured us tgat the accommodations had AC and hot water. Only 2 out of 9 accommodations had AC. Hot water was a problem in 7 accommodations. He assured us that accommodations had window screens to allow us to open the windows, one 1 accommodation had. He lied about the accommodations and it was highly disappointing.
He found excuses not to do 5 of the activities defined in the itinerary such as night game drive, leopard tracking, rhinos visit and others. He charged us for extra fuel and he charged us extra for claims that he lost deposits on accommodations.
He lied all the time and was a cheat and dishonest.
His tourism license should be stripped from him.
I highly caution anyone who wants to do business with him. The worst ever tour in my 30 years travel
CA
Email Maya | 50-65 years of age | Experience level: 2-5 safaris
Horrible tour operator silas be aware
BE AWARE!!!!! Horrible experience with this agency Silas. in SUMMARY
1. He took more than $1000 extra from us than what we agreed upon arrival.
2. He downgraded our hotels
3. Continued lying about many things including rturning our money
4. Car broke down more than 3 times when we were there and we had to wait in the heat. Also window broke and we suffered throughout with a black cover and cant open it.
5. He pretends to be someone he is NOT. decieving and lies and shows a different side that is charming and funny BE CAREFUL
6. played a whole trick on us to change one item in the itenary inorder to cancel and downgrade hotels and pocket the money.
Dont let him decieve you with his answers. We filed a POLICE reporton him upon our departure.
This person should be stripped from his license and not be able to do tours anymore due to his deception to tourists. USE A DIFFERENT AGENcy THAN SILAS.
Uganda is a beautiful place if it wasnt for people like him.
Dishonest, manipulative, careless and impolite
We selected Silas based on 20 reviewed from Tripadvisor. That was a big mistake. Silas made us believe that our agreement would be honoured. Unfortunately, we spent most of the tour begging him to provide us what we agreed on. It never happened. Some of the planned activities were delayed until it was impossible to do. We paid for these activities but never received them. We almost missed the gorilla tracking activity.
Horrible experience with Silas. I will certainly report his unprofessional and dishonest activities to the authorities.
Beware of the tour operator. He will put you in positions to force you to pay twice for accommodations and activities . He will try to borrow money from you and you will hear about his banks blocking his accounts. Don’t trust or believe him. Silas does not represent Uganda tourism industry. He is a bad apply that should be removed from the box and thrown away.
Uganda is highly recommended as a destination but beware of the likes of Silas.