Extremely satisfied!
From the very beginning of planning our trip Primate Tours gave us their undivided attention and listened to what we wanted to experience. We got regular emails from Bansey and Judy to discuss the trip and each aspect of it as it developed into our booking. They arranged everything, and I mean everything! Every detail was given attention and these ladies worked tirelessly to fit everything we wanted into the time we had. By the time we met them in person, it felt like I was greeting friends and family. Each day was a new adventure and we had the best time. The staff at Primate Tours really can’t be beaten on their high standards of customer care! They kept in touch with us throughout our trip and when we had to change plans ( due to change in circumstances) Primate handled the short notice changes wonderfully and so smoothly that you would never have known that it wasn’t always planned that way! All of the Primate staff were friendly and went out of their way to give us a personal experience. Our safari guide Hassan was so knowledgeable and we all felt very relaxed in his company. He laughed a lot with us and made our safaris and drives so amazing. It was so good to have people we could laugh with and we genuinely loved every day with him. In Mombassa we spent our time with Moses, another Primate Team member and he was also wonderful. We laughed and enjoyed the places he took us and the time flew so quickly. The Primate Staff made us feel so welcome, like lifelong friends! My children (aged 11 and 8) had such an amazing time and all the Primate Staff played games with them and made it so much fun. We even played crazy golf with them on our last day in Nairobi before we had to go to the airport! We all wished we could have stayed longer. It was an emotional trip with so many amazing moments and I am so pleased I trusted Primate Tours with this once in a lifetime trip. You really can’t do better than Primate Tours!
