Reviews
HU
Email Grace | 20-35 years of age | Experience level: 2-5 safaris
Worst Communication and Experience
We had the most horrible experience with this company! They have zero communication and literally do not care at all about you once they’ve received your payments! You’re on your own. We were basically fishing for information and even then received either none or wrong information. We were grouped in a cruiser with people from various online bookings (viator, trip advisor etc) so not with an actual spot on guide or car. I’ve done a maasai mara safari before and we had full company services with the company we used, from cars, to guides, with proper company labels and badges. This one was not it! We only booked it because a friend whose friend worked here (she’s since left) convinced us to try them and we have never regretted a decision so much! Long story short, this wasn’t it! Use more reputable companies. Even the safari itself at the Mara started at 10am!! If you ever get to do a Safari you know you start by 7am to see the animals in action. We felt really scammed and short changed on this one. Anyway, we live and we learn.
Reply from Spoton Vacations
Posted on Jan 11, 2024Hi Grace,
Many thanks for your feedback we truly appreciate because this is what makes our company grow and better serve your next time .
As per your complaint you booked a group joining safari and by that means it’s a SIC booking meaning you will have other clients on board and as your booking that was made .
The hotel you booked did you enjoy ? Yes you did as there is no complain about that meaning we did the booking as per your request .
We find it unfair for the statement of saying we scammed you which is a very strong we are Kenyans leading travel management company for 4 years in a row and we don’t scam our clients ..
Every challenges encountered we were to there to handle it and even you had a conversation with our CEO in regard to this and everything worked fine as per your trip .
That said we appreciate your feedback and do apologize for not meeting your expectations we surely looking forward to serving you better next time
Thank you
Management