Image Travel Limited
Image Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $280 to $350 per person per day (USD, excl. int'l flights)
Reviews
Email Michel and Minouche | 65+ years of age | Experience level: 2-5 safaris
Excellent, well organized and very friendly, enjoyed every day thoroughly!
We had a great time! Very friendly atmosphere wherever we very driven to! Good accommodation and very caring drivers, guides and advisors!
Thank you!
US
Email Mary Rose | 35-50 years of age | Experience level: first safari
Fantastic experience
Our guide and driver were great and completely accommodating even to the guests who were being a bit needy.
Email Mike | 50-65 years of age | Experience level: 2-5 safaris
Trouble free, great accomodation, driver OK
Good communication by operator and efficient good value for money safari. First class accommodation at three national parks but recommend looking for lodge within Masai Mara. Guide was a great driver but nowhere near as communicative on game drives as my other experiences on safari.
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50-65 years of age | Experience level: 2-5 safaris
Great wildlife to photo - great guides!
We went with friends to tour the major parks in Kenya, and our guides were fantastic. Very thoughtful, they knew where to go to get great photo shots of animals, and went out of their way to take care of us. I happened to forget my camera's recharger in a hotel room early in the tour... I called the hotel and they found it, so our Image Travel tour guides made arrangements and delivered to me before my batteries ran out. This is saying A LOT considering the traffic and the roads! I would have been sick to have missed all the great photo shots, but they made sure all was taken care of. We thoroughly enjoyed the guides, the parks, the narration... everything. Couldn't be happier.
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Experience level: first safari
Great safari, exactly as described, knowledgeable guide -- Mwanje very responsive and professional!
Our Tanzania safari experience was everything we had hoped it would be -- with many thanks to Mwanje and Image Travel. We booked well in advance after reviewing proposals from several safari companies. Image Travel offered competitive or better rates and Mwanje was extremely responsive, getting back to us quickly with information, written proposals/contracts, and receipts for deposits/payments. Though Nairobi airport security prevented it, Mwanje even tried to meet us in person during our connection from Kenya to Tanzania -- but he was there to refund us about $500 in cash for an overpayment due us after we changed our itinerary (cash was transferred from Mwanje to an airport employee to us). We appreciated the professionalism and the integrity.
As for our safari itself, we had an amazing 4-day adventure split between the Serengeti and the Ngorogoro Crater. The Serengeti was by far the more exciting park. The view from the rim of the Ngorogoro Crater is spectacular, but the animal experience in the Serengeti was superior, at least for us. Our driver for the entire safari -- Joseph -- was helpful, friendly, interested in our needs, spoke English well enough, and was very knowledgeable about the animals and the Masai culture (he is Masai and enjoyed telling us all about traditional culture and life in that part of Tanzania). Our Serengeti tent camp was clean, situated in a beautiful spot, and very well staffed by incredibly hospitable people -- stewards to pour you hot water for showers in the morning, carry your bags or hold an umbrella, cooks to prepare delicious and huge breakfasts, box lunches and dinners, etc. Our lodge at the Ngorogoro Crater was exceptional -- great accommodations, welcoming staff, wonderful entertainment, delicious food. And finally, all the animals "cooperated" -- we saw everything except leopards.
Transfers from and back to the Kilimanjaro airport were covered in our safari price and were done by Joseph himself (who had to come out twice for our "arrival" due to Kenya Airways delays).
Mwanje, we are totally thankful for your expert and reliable help with our trip. We are happy to highly recommend Image Travel to anyone planning an African safari! Cheers!
Cons:
1. Our Toyota Land Cruiser safari vehicle was decent, comfortable enough. But it was older and not all features were functioning (eg, seat belts, one of two battery chargers).
2. In the Ngorogoro Crater, the eagles can swoop down uninvited and attempt to grab your chicken lunch right out of your hand -- exciting yes, but dangerous too, and it would have been nice to have been properly forewarned.
3. Nothing to do with Image Travel, but we give low marks to Kenya Airways -- the planes and in-flight service were fine. But we had several flights cancelled or severely delayed during our trip planning process and/or mid-trip, costing us valuable safari time -- without apology or compensation.
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50-65 years of age | Experience level: 2-5 safaris
One of the best tours we ever had
We went over dozens of tours of Kenya and Tanzania looking for a 10- to 14-day safari covering all major attractions of the regions. The Image Travel itinerary was one of the best for us. We did communicate with three or four other companies gathering details about the tour, but selected Image Travel. Among other things, they were the best in providing additional information about the tour. Accommodations and food were excellent (some exceeded expectations). We did have one stressful day when our jeep had a major breakdown in the middle of nowhere. The problem was eventually solved, arrangements for a replacement vehicle were made, and we got a really outstanding driver-guide for the rest of the tour. Out of three African safaris we had, this one was by far the best.
20-35 years of age | Experience level: first safari
dodgiest tour operator ever, do not book under any circumstances!!!!!
We were in a group of 7 so my review is the same as the other you will see posted here. Do not book with this man, he will ruin your African Safari Experience. We booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.
20-35 years of age | Experience level: first safari
I advise you not to use this company
Booked with Image Travel in March 2014 for a 10 day Masai/Serengeti Safari commencing Sep 2014. Paid for the tour in full prior to arriving. Mwanje, the owner, was great to deal with when booking but it all went horribly wrong on arrival. Our driver wasn't paid and we were stranded on the side of the road for 3 hours on the first day. We missed our afternoon game drive and lunch. We went for the 5 star option so for our group we paid over $30k USD for the whole trip. Our first night of accommodation was paid for but after that the next 9 nights had not been paid. The deposit was paid but the remaining amounts were all outstanding. We ended up having to report the matter to police and found that over $20k of the trip had to be paid for again. Our once in a lifetime trip was turned into an absolute nightmare by Mwanje and Image Travel. Mwanje would not respond to our calls or emails. Take my advice and go with another company.
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20-35 years of age | Experience level: 2-5 safaris
Kind, polite, proffessional, dedicated and fun people with good hearts and very flexable.
From the day I met agents of Image Travels to plan the trip they never failed me. I had 25 Americans attending my wedding in Nairobi and my wife (American) wanted our family and friends to enjoy Kenya as they attended the wedding. Image travels picked them from the airport, adjusted to any delays and took care of the guest even on the wedding day to the day we saw them off at JKIA. Everyone, was so happy with how polite, professional, kind, and on time the Agents were. They exceeded our expectation and our guest were very happy. We needed four tour vans for three days for a game park tour at Amboseli. Their rates were lowest to other agencies, they send very nice vans and very professional drivers. They were in touch with us via phone and adjusted as need to accommodate everyone. For the 12 days stay in Kenya, our guests were well taken care off, from Nairobi to Makueni to Amboseli to Naivasha. Image travels is the agency to work with for small or large groups. Ashley my wife and I and our guests will forever be thankful.
PH
Email Loma Mier | 35-50 years of age | Experience level: first safari
Be detailed
Mwanje the owner is fast in answering query, we were able to agree on the price as early as November 2013 and the terms of payment, I send my deposit as a guarantee of my travel, but after a month he ask again for additional deposit which is not our agreement, nevertheless I sent the money. On the later months he said again that the price rise up due to additional park taxes which based in my research it was implemented Sept. of 2013 way behind before we agreed on the price, he add the price US$ 125.00 pr person which I don't have a choice since I already send 2 times partial payment. I also make clear that I want car with aircon and he agreed to give us a Land Cruiser car with aircon, but during our tour, the aircon is not functioning. So my advice before sending money is to have a contract that in case all your agreement be change, he will return the money or you have the option to cancel your tour.