SafariBookings has received complaints from clients about Image Travel .

Reviews

Sort By: Date Most Helpful Rating 21-30 of 207 Reviews
Khalid   –  
Kuwait KW
Visited: January 2024 Reviewed: Feb 1, 2024

Email Khalid  |  20-35 years of age  |  Experience level: first safari

Wonderful Safari
5/5

We had an amazing time during the safari. Better than expected.
Jason, our safari guide, is such a great person. He made the trip even better.
Thanks to Mnwaje (image travel limited company) for organizing this wonderful memory.

Mehul Rajgor   –  
India IN
Visited: November 2023 Reviewed: Jan 17, 2024

Email Mehul Rajgor  |  35-50 years of age  |  Experience level: first safari

Exceptional Service and Support from Mwanje at Image Travel Limited
5/5

My experience with Mwanje from Image Travel Limited in Nairobi has been nothing short of outstanding. From the initial communication stages to post-booking follow-ups, Mwanje's professionalism and efficiency have been remarkable.

Mwanje provided us with an excellent driver-cum-guide, Anthony, and a well-equipped 4x4 Land Cruiser Safari vehicle, complete with a wireless set essential for tracking animal sightings in the national park. This thoughtful inclusion significantly enhanced our safari experience.

I was particularly impressed with how Mwanje handled an unforeseen circumstance on my end. Due to a family emergency, I had to cancel my trip just 10 days before the scheduled departure. Mwanje managed this situation with great empathy and efficiency. He not only eased the cancellation process but also swiftly organized a rescheduled trip without any hassle.

Overall, my experience with Mwanje and Image Travel Limited has been exceptional. I highly recommend their services to anyone looking for a seamless and memorable travel experience in Nairobi.

Francesco   –  
Italy IT
Visited: August 2023 Reviewed: Jan 12, 2024

Email Francesco  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Francesco and not that of SafariBookings.
Terrible experience with Image Travel
1/5

We had a very bad experience with this Travel Operator and we highly recommend you not to make the same mistake. Just to name a couple of examples:
- Program was changed last minute and we were not informed until the first day
- Pick up from hotel/ airport were often late (sometimes even by 1 hour) and with bad quality vehicles
- Instead of 3 tents for 5 people as per program payed, in 2 of the accommodation they only provided 2 room
- The refund promised for the mistake has never been effectively sent

Caroline   –  
United States US
Visited: October 2023 Reviewed: Jan 11, 2024

Email Caroline  |  20-35 years of age  |  Experience level: first safari

Incredible Kenya
5/5

We visited Kenya on an 8-day itinerary and it was the BEST DECISION to plan our trip with Image Travel. It took us a lot of shopping to discover Image Travel and we’re so glad we did!! We had a 5 star experience throughout the trip to celebrate a milestone birthday for my mom, and it was thanks to Mwanje and Anthony!!

We visited three different national parks (Masai Mara, Lake Nakuru, and Amboseli) during our trip and custom designed our itinerary including the hotels and routing - Mwanje helped us by offering thoughtful suggestions and tips along the way, and was so kind to work with us to revise our itinerary multiple times until we got it right. Mwanje offered us incredible rates and made reservation holds right away at the 5 star resorts we wanted to stay at, to ensure we secured a spot well in advance. Mwanje was very responsive while we were on safari and resolved issues immediately - one of our hotels placed us in an incorrect room type, and Mwanje helped move us to the correct room type for the next night.
TIP: Plan your trip at least 4-6 months in advance if you are customizing your itinerary, especially for the busy “Great Migration” season from June-September.

We kicked off our trip with Anthony picking us up at our Nairobi hotel. He was warm, friendly, and A WONDERFUL GUIDE who was with us for the entire 8-day trip. At the end of the trip, we truly felt like a close friend had taken us around Kenya and helped us create such wonderful memories!!
Anthony is extremely knowledgeable of the Kenyan national parks terrain and culture, and he ensured that we saw all of the Kenyan Big 5 (elephant, buffalo, lion, rhino, and leopard) and much much more. We saw 30+ species of animals and birds, and it was all thanks to Anthony’s dedication, determination, and commitment to ensuring we made the most of our trip!! We saw lions every single day of the trip, observed a hunt in action, and one about to kickoff. Anthony would spot wildlife action from a distance (much sooner than it came into view for any of us) and take us to the spot sooner than the other safari vehicles. We often got the best viewing spots and picturesque opportunities for so many photographs!

Anthony was a safe driver (we spent hours on safari game drives each day), accommodated pit stops to keep us comfortable, taught us so much about Kenyan history, and answered all our questions with enthusiasm!! The field guide makes all the difference on a safari, and we are truly grateful to Anthony for making our trip a wonderful experience where we created so many fond memories together that we will cherish for a lifetime. We highly recommend Image Travel and Anthony for your African Safari trip, and we look forward to traveling with them again soon!

Altea   –  
Italy IT
Visited: November 2023 Reviewed: Nov 24, 2023

Email Altea  |  20-35 years of age  |  Experience level: first safari

Well prepared and available
5/5

Me and my husband had 6 day Safari with Image Travel.
Excellent and amazing experience!!

Everything was perfectly organise. Food and lodge in beautiful location, people working in very kind and available.
We really appreciate our guide Anthony!! He shows us great hospitality and thanks to his knowledge about animals and bird we learnt many things in each game. He was completely open to our request and available every time we needed.

He well represent Image travel
Thank you Anthony and Image Travel

Inna   –  
Bulgaria BG
Visited: August 2023 Reviewed: Oct 27, 2023

Email Inna  |  20-35 years of age  |  Experience level: first safari

Great experience!
5/5

Our safari was perfectly organized, from start to finish!

Amy   –  
United Kingdom UK
Visited: August 2023 Reviewed: Oct 26, 2023

Email Amy  |  35-50 years of age  |  Experience level: first safari

Fantastic!!
5/5

We really had a fabulous holiday, booked through Image Travel, with the help of Mwanje.

The lodges that we stayed in were amazing and transfers from each location went smoothly.
Thank you Image Travel, it was such a great and special holiday, one that me and my mother will never forget.

Harold   –  
United States US
Visited: October 2023 Reviewed: Oct 23, 2023

Email Harold  |  65+ years of age  |  Experience level: first safari

My tour guide showed me great hospitality and had excellent knowledge about the animals and birds.
5/5

I returned home from my 8 Day Safari with Image Travel.
It was an Excellent and Unique experience!

I believe the key to the success and enjoyment of this safari rests in a large part with Jason, my guide and driver.
He showed me great hospitality. His knowledge of the animals and birds added a lot of information to each sighting. Additionally, he shared a lot of information with me regarding Kenyan culture and some history. Jason knows about the agriculture of Kenya which gave us the opportunity while driving to both observe and discuss some of the farming practices. At the end of each day, Jason and I would go over the plan and times for the next day's events. He was always open to my suggestions as we made our schedule.

I greatly appreciate the information that Jason provided and would like to note that he is a very safe driver. Most importantly, I thank him for his hospitality as I mentioned above. He represents Image Travel in a professional manner.

I do not have Jason's email address so I ask that you forward my comments to him.

Lodging: Check-in at each location was very efficient and fast. The reception people knew my name as I stepped up to the reception desk. Clearly there was some good coordination ahead to let them know that I was arriving at that time.
All locations had excellent lodging. The beds were comfortable, hot showers, clean rooms and every location provided me with and impressive view.

Meals: The meals at each location were buffet style. There was a large selection of ethnic dishes and the food was prepared well. In addition to the main dishes, there were an abundant choices of vegetable dishes along with several dessert selections.

Animal and Birds: I took several hundred pictures during the safari. Now I can enjoy them and share them with friends. Jason helped to spot the animals and would stop at any time that I wanted to take pictures. We would stay at a sighting until I told him that I was ready to move. I had the opportunity to see adult animals with their young ones in some cases. We also saw the aftermath of kills the lions made during the night hours. It was amazing to see the other animals and birds patiently wait at a distance until the lion(s) finished eating and then they attacked the remains.

In summary, I recommend Image Travel and would encourage the private safari inorder to get the best experience.
Jason, I thank you for 8 enjoyable joys.

Liliana   –  
Romania RO
Visited: August 2023 Reviewed: Oct 5, 2023

Email Liliana  |  35-50 years of age  |  Experience level: first safari

Good experience
5/5

We had a interesting and beautiful safari experience. The second guide - Anthony - was very communicative and helpful, he made all efforts to ensure that we see everting that can be seen in a safari. The accommodations were great.

Robert   –  
United States US
Visited: September 2023 Reviewed: Oct 5, 2023

Email Robert  |  65+ years of age  |  Experience level: first safari

The Decent Company who can Serve you the best
5/5

We have a group of two seniors from the US. When we were planning our trip to Kenya, we were in the US, which has about 10 hours time difference. Every time when we asked questions, Mwenje or other employees from Image Travel Ltd. always answered our questions promptly and straightforward. Everything is upfront and transparent, no hidden fee or gimmicks. Anthony who is our guide and driver arranged by the Image Travel has done an excellent job for guiding us for our whole trip. We are so impressed by the arrangement of the company for the trip including lodging, foods, and game drives. Almost everything went very smoothly and flawlessly. We absolutely recommend Image Travel to our family members and friends when they plan their trips to Kenya.

Disclaimer

  • All corporate and/or tour info is provided by Image Travel , not SafariBookings
  • The tours offered by Image Travel are subject to their terms & conditions