Image Travel Limited
Image Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $280 to $350 per person per day (USD, excl. int'l flights)
Reviews
Email Tamlyn | 20-35 years of age | Experience level: first safari
Once in a lifetime experience
We really had such an amazing time in Uganda. Our guide, Hannington was absolutely amazing and friendly and allowed us to see and experience part of the Ugandan lifestyle. We were always curious about the things we saw along our journey, and were always satisfied by the knowledge he had to offer. We did the 4 day Gorilla Trek, which was unbelievable and would recommend to everyone. Such an epic opportunity to experience, and made some friends along the way too. We'll be back :)
US
Email Sidney N. | 20-35 years of age | Experience level: first safari
Turn Key Operator made our vacation stress free
Mwaje was timely with responding to our relatively complicated accommodation. We had a complex trip which involved part private bookings and part bookings with him as we visited friends in Kenya. I was surprised how efficiently his drivers would show up to pick us up, drop off our luggage, transfer us from one accommodation to the next. It was relieving to know that we were always taken care of. One of our flights had to be changed at the last minute and Mwaje personally called and paid the driver the difference of our cab fare. It was very professional.
Reply from Image Travel
Posted on Apr 10, 2020Jambo Sidney,
Thank you for commending our excellent & professional services throughout your safari.
We are happy that you appreciated your tour driver / guide and highly qualified staff of Mara Serena Safari Hotel
We look forward to serving you again in future.
Email Hugo | 20-35 years of age | Experience level: first safari
Lovely safari, very well organised!
Safari was great, there was a slight miscommunication regarding the last lunch, but a quick call to the manager (who is very responsive and helpful) solved everything. Our guide was amazing! Would highly recommend.
Reply from Image Travel
Posted on Apr 9, 2020Hi Hugo,
We are glad that you loved your 3 days Amboseli private safari with a stay at Amboseli Serena Safari Lodge and did indeed the safari exceeded your expectations..
Thank you for appreciating with a mention of your Driver / Guide Joseph... Our safari team is honored by your 5* rating
20-35 years of age | Experience level: first safari
Image Travel were punctual in their communication and smoothly delivered an exceptional safari
We had an excellent experience with our safari at Amboseli, staying at the Serena lodge. Communication was smooth and punctual and our safari corresponded to what was detailed on the original offer.
Joseph, our guide and driver, was extremely knowledgeable and helpful. He advised us on the best times to spot the animals but let us decide how we wanted to schedule the drives during the day. He strived to show us all the main animals present in Amboseli and carefully planned our days to make sure that we could make the most of our time.
Serena Lodge is located in a prime spot within the park and offers excellent facilities. The room was spacious and clean and the personnel extremely helpful.
Reply from Image Travel
Posted on Apr 9, 2020Hi Marta,
Thank you for choosing Image Travel Ltd on your fabulous Kenya safari.
We are happy that you were provided everything as described on safari with excellent safari lodges / tented camps.
We are glad that you loved the safari experience and appreciated your fantastic Driver/Guide Joseph was terrific and knew about the animals and the country.
Thank you for the 5* safari service rating!
ID
Email Rini Agustin | 35-50 years of age | Experience level: first safari
well organized !
all things met our expectations (communications, service, the safari tour and the guide were excellent) thank you fr yr hospitality and kind services. keep up the good work and keep maintain..
Reply from Image Travel
Posted on Apr 9, 2020Hi Rini,
Thank you for appreciating the overall excellent safari experience provided by Image Travel Limited.
We do appreciate your visit to our beautiful country and also your 5* Star service rating.
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Email Enid | 65+ years of age | Experience level: first safari
Outstanding attention to customer service
I booked a safari on very short notice and Image Travel was exceptionally responsive, providing more detailed and faster information than other companies queried. They arranged a private tour at the same price as a group tour would have been and allowed me to customize, adding places of special interest. My driver was friendly, helpful, and a good companion for many hours of driving on an 8-day trip. As a single, older woman traveling alone, I felt safe and comfortable at all times.
My only criticism is that the pop-up roof on the mini-van malfunctioned several times - making me wary of standing while in motion. Were I to take another safari, I think a Range Rover would be more comfortable. That said, I was impressed at my driver's ability to navigate very rough roads in the mini-van.
Reply from Image Travel
Posted on Apr 9, 2020Jambo Enid,
Thank you for booking with Image Travel Limited your 8-Day Kenya Safari.
We are happy that you appreciated our usual great safari service and that you managed to see a lot of Animals and Nature during your Safari.
Great to read that your driver / guide Jeffery was incredible and made a positive impact on your Kenya safari tour to have left a mark on your safari experience due to his knowledge on good places for game viewing drives and his ability to show you as much diverse wildlife as possible.
We are honored by your recommendations and 5* rating!
Email Dhinesha | 20-35 years of age | Experience level: first safari
Exceptional safari tour
The tour was absolutely amazing, Bradley our tour guide was so spot on, we saw the entire big 5 and more! He knew exactly where to go, plus they were so close to us so we got some great pictures. Shaheen the owner was also super accommodating, I called him last minute and he still fitted me in for the tour the next day. Amazing services will definitely be back and will recommend to all my friends and family!
Email Muhammad | 35-50 years of age | Experience level: 2-5 safaris
A life time experience at Mashatu with the Legends
In November 2019 I had Joined the Legend Safari team on a photo safari at the Mashatu game reserve in Botswana. The entire process from the initial contacting up to an including the entire safari was an absolute breeze. The team was so professional in everything that they did right down to linking me up with their suppliers to score special rates for equipment hire on their strength.
I had not met any of them until the beginning of our safari but their constant contact with us on a regular basis helped to break the ice and it felt as if we had known eachother since forever.
The accommodation, meals, safaris, guiding, photo guiding and everything in between was just perfect. They are a team that is very knowledgeable and experienced in their field and are always on hand to help along the way to make your trip a comfortable and memorable experience while assisitng and guiding you throughout the safais to ensure that you are able to capture those breathtaking moments perfectly.
I would highly recommend anyone that loves the African bush or would like to explore it, to seriously consider joining Shaheen and his amazing team at Legend Safaris. YOU WILL NOT REGRET!!
Thank you Legend Safaris for the lifetime experience. I look forward to our next one soon.
We met as strangers and left as friends!!
Email Gail | 50-65 years of age | Experience level: over 5 safaris
Fantastic can not rate them high enough! A must fo!
All communication was professional polite and timeous. The entire day surpassed my families expectations and can not rate them highly enough for their knowledge, patience, and bush craft, and attention to detail. A must for any traveller to Matopas!
DE
Email Sebastian | 35-50 years of age | Experience level: 2-5 safaris
Agency responsive and flexible but guide far below expectations
We did an 8-day safari with Image Travel Limited. The agency was very responsive and flexible in designing a trip according to our preferences. The lodges were very good and met our expectations. We booked a safari van (not the Land Cruiser option), which was generally a good decision, although the particular vehicle was a little run-down.
On the negative side, we were not overly happy with the guide. The itinerary specified that the tour includes an "experienced guide", however, our guide turned out to be no more than a driver. For most parts he was friendly and also drove us everywhere as specified, but he was certainly not the type of guide you would expect on a safari. His knowledge of the parks and the animals was only rudimentary. It was also disturbing that he repeatedly provided incorrect information when he didn't know something we asked about, rather than simply saying that he doesn't know. We were also puzzled by some behaviors that we found inappropriate for a safari guide (e.g., phone often rang during the game drives, speeding in the parks, attempts to talk us into later starts in the morning). On our previous safaris (in different countries and with different operators), the guides were very skilled at spotting animals, shared our enthusiasm about the nature and had some interesting stories to tell. Unfortunately, this was not the case during this tour.
Reply from Image Travel
Posted on Apr 9, 2020Dear Sebastian Uhrich,
Thank you for your summary observation of your driver / guide Jeffery during the 8 Days Safari.
We regret that your driver / guide did not meet your expected safari guiding standards.
Jeffery has 10 years of safari guiding experience and we have many positive 5* reviews on his safari service from our guests.
Our main disappointment was that you did not notify our office on your dissatisfaction with Jeffery,however much we kept in touch during your safari.
If you had notified us of this at whatever point on safari , we would have provided another driver / guide instead.
That you went for 8 full days without communicating to our office about it is regrettable.
Our company policy is that you communicate any dissatisfaction with our office immediately it occurs so that we can rectify it immediately...!