Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 36
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 36 Reviews
John   –  
Canada CA
Visited: April 2018 Reviewed: May 23, 2019

Email John  |  35-50 years of age  |  Experience level: first safari

Professional, flexible and available in case of any hiccups
5/5

Kaylan organized our trip for Serena Kiaguni, Tsavo West, which is a paradise; from ticketing to bookings. Since we used the train (SGR), they organized the train tickets too including fetching and delivery. Reach out to them! I bet they will be of help!

Jane   –  
Kenya KE
Visited: April 2019 Reviewed: May 23, 2019

Email Jane  |  35-50 years of age  |  Experience level: first safari

AMAZING CUSTOMER CARE SERVICE
5/5

We loved the constant follow up from Kaylan, the affordable rates, timely pick-up and drop-offs.
Most of all the courtesy by the staff was excellent, and we’ll definitely come back.

Tracey   –  
United Kingdom UK
Visited: February 2019 Reviewed: May 24, 2019

Email Tracey  |  20-35 years of age  |  Experience level: first safari

I had an incredibly awesome experience.Will definitely do this again and again.
5/5

Definite YES.Communication is effective ,services provided are up to standard and very affordable.

Nyokabi   –  
United States US
Visited: January 2019 Reviewed: May 24, 2019

Email Nyokabi  |  20-35 years of age  |  Experience level: 2-5 safaris

The services are excellent
5/5

The customer service is so on point.employees are very friendly and accommodative.they deliver their services 100%.couldn't ask for more.the safari was amaizing,can't compare with the previous safaris iv done with other agencies.this one stands out....the tour vans are modern the guides are very smart,informative and know what they are doing.

JULIANA   –  
China CN
Visited: April 2019 Reviewed: May 24, 2019

Email JULIANA  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing Experience , from the planning to the coordination, the activities ,just awsome
5/5

ihad heard some positive reviews of this tours company from friends and colleagues just sharing how much fun they had on their trips,how they care about their clients ,making sure they are comfortable and getting value
for their money, i had to try it out for myself over i booked their Easter package and i must say i was not dissapointed,the team was great ,very hospitable with welcoming smiles, they just love what they do and i appreciated that .Thank you Kaylan Tours and Travel. I highly recommend them.

Eunice   –  
Kenya KE
Visited: October 2018 Reviewed: Jun 3, 2019

Email Eunice  |  20-35 years of age  |  Experience level: first safari

Awesome professional services with a personal Touch.
5/5

Offered excellent flawless holiday with the best personalised attention that made my trip memorable. Professional service and very effective communication.

Judith   –  
United Kingdom UK
Visited: January 2022 Reviewed: Jun 13, 2022

Email Judith  |  35-50 years of age  |  Experience level: over 5 safaris

Efficient friendly Jacky dealt with our booking
5/5

Naivasha Sopa was excellent value for
money. Walking with the giraffe was certainly an added treat.
Food staff venue all very good.
The chef was a true star.

Ru   –  
Kenya KE
Visited: March 2022 Reviewed: Jun 13, 2022

Email Ru

People Friendly
5/5

People friendly services around the clock, they went above my expectations as the services provided were seamless , my vacation was awesome and I will definitely book with KAYLAN again and again

Jacklime   –  
Kenya KE
Visited: May 2020 Reviewed: Jun 13, 2022

Email Jacklime  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellence and Professionalism at its peak.
5/5

I enjoyed my vacation at Diani with zero stress.Every arrangement was super perfect from hotel transfers to rooms and excursions within Diani.

Kirsten   –  
Kenya KE
Visited: December 2021 Reviewed: Jun 13, 2022

Email Kirsten  |  20-35 years of age  |  Experience level: 2-5 safaris

Customer friendly and helpful
5/5

The agent is efficient, the experience is good and equivalent to the value of money. The offers are also very reasonable.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 36
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 0
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