A Three day visit at Masai mara National Reserve.
Laxatrails Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- KATO, AMREF, TOSK & KPSG
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $550 per person per day (USD, excl. int'l flights)
Reviews
US
Email Jesse | 35-50 years of age | Experience level: 2-5 safaris
Watch for the bait and switch on the safari vehicle.
The accommodations were nicer than expected and the food at the accommodations was very good. Our guide,Peter, was good. The reason for only 2 stars had to do with the safari vehicle. It was a minivan. Their quote included pictures and description of a Land Cruiser so I was surprised when the vehicle that showed up to pick us up was a minivan. I asked them about the change and they said that land cruisers are available for an up charge. I’ve never known a tour company to have up charge items available but not list them anywhere. Usually selling upgrades is a prime goal. Therefore since this information was not provided and misleading photos were included, it felt like a simple bait and switch. If you use Laxa Trails, make sure you ask what kind of vehicle you will be in. You will spend more than 75% of your time awake in the vehicle, so it is pretty important.
Reply from Laxatrails Safaris
Posted on Oct 28, 2024Hello Jesse
Thank you for the review and rating us.
We really apologize for mis-undestanding.
The picture in the program it explains about us but not the vehicle to be used.
We always send a message showing that you will be using g a 4x4 safari van or safari tour cruiser.
We also do an upgrade to have the cruiser on safari if one wants an upgrade which you didn't ask .
We respect any communication from our guests and we always ready to make guests feel comfortable.
If you could have asked on arrival trustme We could have upgraded you.
Thank you for the review and we will make everything right in the next safari.