Kenamoti Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2000)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
CZ
Email Micour | 20-35 years of age | Experience level: first safari
Excelent service without any problems
It was our first visit to Africa and we naturally had worries about the organization, safety etc. But our 6-day safari (Masai Mara, Nakuru, Amboseli) was just awesome. We took sharing programme so we changed the safari van a few times because of organizational reasons (everyone has some specific requests like flight, next trip etc.) but it was kindly explained and without any doubts. All drivers were professionals and knew a lot about animals. We recommend this company for sure!
MY
Email Dan | 20-35 years of age | Experience level: first safari
It was a great experience
Effective and efficient communication skills and wonderful services rendered
US
Email Joyce | 20-35 years of age | Experience level: first safari
The BEST!
It was an excellent experience. Kenya is a lovely beautiful country with people. Good driver
MX
Email Marcello Alberta | 50-65 years of age | Experience level: first safari
I would recommend it xx
Good!I would reccomend it for anyone who visits kenya for first time.Kenya is a beautiful country I love it .
QA
Email Frankline | 35-50 years of age | Experience level: 2-5 safaris
it was an excellent and informative experience
Best Safari company sofa... And the employees are so informative.
Email Olga | 20-35 years of age | Experience level: first safari
A breathtaking experience
Ah very well organized safari. Communication with Amos was very smooth and the trip was organized well. They picked me up from my hostel and then with a group of 7 we went to Masai Mara. Our driver James was very knowledgeable about the animals and the area. We saw a lot of animals. The most breathing moment was seeing a herd of elephants at sunrise and of course the lions. So I can highly recommend it!
US
Email JACK | 35-50 years of age | Experience level: 2-5 safaris
Tour was awesome
The reception was excellent, Amos made me and my friends feel at home, the service and communication was up to standard you guys are doing an amazing job, cant wait to tour with you again, and i appreciated every moment
US
Email elen | 20-35 years of age | Experience level: first safari
Great Value, Great Experience
We had a great safari through Kenamoti Tours. We looked at several vendors and we felt that they provided excellent value for money. They were flexible with customizing the safari and were very responsive to questions. We had one hotel change from the itinerary that we were not notified about beforehand and we were disappointed with. We stayed at the AA lodge in Masai Mara, which was technically an equivalent hotel, but we were unhappy with the services provided there particularly with the food and bathroom facilities. We stayed at the AA Lodge at Ambroseli, which was in the itinerary, and that one was much better. Our safari guide, Robinson Kariuki, was exceptional. He truly went above an beyond to show us the scenic places of Kenya along the way and taught us a lot about Kenya’s history and culture. His knowledge of the animals and plants was extensive and he knew all the parks well. He was always friendly and upbeat and was great at resolving any issues that came up. Two of our party had been on Safari before and said that he was the best guide they had had. Safari was an amazing experience and I would highly recommend it.
US
Email Md | 35-50 years of age | Experience level: first safari
Wonderful experience
We took the 1 night 2 days trip from Nairobi to Masai Mara National Park. He offered the cheapest rate of all. The car was not fancy and I wasn't expecting so. Both the driver and the guide (Dan and Julius) were great. The tour owner, Amos, also had great communication with me. He provided receipt for everything and communicated promptly for everything. We were able to see all the big animals and had a blast. I highly recommend them.
Email Joseph | 35-50 years of age | Experience level: 2-5 safaris
Total Scam - Cancelled Tour With No Notice
Made reservations a week prior and was told to come to 4th Floor Portal House in Nairobi CBD. Upon arrival no one was there to make final payment and they did not even have a physical office.
Waited over 45 minutes after which time Amos (CEO) finally called and started making excuses that the vehicle was not working as of yesterday. I asked why I was not notified the night prior and all I got was excuses. He finally apologized and made no effort to seek alternative plans.
No alternative arrangements were made, ruined our weekend and no refund for transportation as yet occurred (still waiting on refund).
I would definitely use another agency or at least not pay in full until the trip is confirmed and you see the actual truck! Good luck - a real scam artist.
Reply from Kenamoti Tours
Posted on Aug 13, 2019Hello Dear clients/tourists/reviewer-THE REVIEWER IS MALICIOUS/LIAR WHO HAS NO MORAL AUTHORITY TO MISLEAD THE PUBLIC BECAUSE OF SELFISH INTEREST AND RAGE
Our company is legit and registered in Kenya under the company laws of Kenya and have dully paid all the operation levies in the country to operate tours
the reviewer made an inquiry via email claiming that he is a resident of Kenya and he wanted an overnight safari. you claimed that you reside in Kenya and you wanted to go for an overnight safari on 9th August to Masai mara
I invited you to get to our office and produce your Kenya national identity card or resident card
You never showed up in our office. you claimed that you reside in garden city, Nairobi
I even sent you (reviewer)our local mobile payment platform and asked you to pay a deposit for reservations.you made it impossible by insisting that we send you an invoice before you pay
We don't send invoices to clients but only we issue receipts upon payment for confirmation of safari
In the first instance we did not make any reservations for the reviewer neither did we take your money for reservations
And if there is any proof of payment kindly provide receipt and back up your claims
You cannot just taint the name of our company because we didn't take you for a safari due to miscommunication and misunderstandings.WE NEVER CANCELLED YOUR SAFARI BECAUSE YOU BOOKED NON WITH KENAMOTI TOURS
OUR BOOKING POLICY STATES THAT YOU MUST PAY A DEPOSIT FOR SAFARI TO ENABLE US MAKE RESERVATIONS.IN THIS CASE NO DEPOSIT WAS PAID AND NO CANCELLATION OR RESERVATION WAS MADE.
IT IS UNFORTUNATE AND IN BAD TASTE FOR THE REVIEWER TO DISHONESTLY MAKE MALICIOUS COMMENTS. THIS IS ABUSE OF THE RIGHT TO MAKE A REVIEW ON THIS PLATFORM.
THE REVIEWER EVEN DEMANDED THAT I REFUND HIM BACK HIS USD 10 FOR TAXI TO OUR OFFICE WHEREAS THERE WAS NO BOOKING MADE WITH OUR COMPANY.
We have the right of admission and reservations and cancellation of safari.if the right to cancellation and reservations of safari is what you call a scam then you are very wrong
We don't offer safari without payment of the deposit for reservations
Our conditions are that during the high season if you don't make deposit payments for reservations we cannot reserve safari for you because the accommodation has to paid in advance in Masai mara during this high season
Yes, you came to the office and found my assistant but there was no space for you in the safari van.it could have been different if you paid the deposit for reservations as per our policies.
You went on to abuse me on phone and called me names and you threatened to write a bad review.
This is blackmail
Also, you are claiming a refund of uber /taxi services that you used to reach our office. we didn't make any reservations for you
Can you show evidence of deposit to kenamoti tours or payment proof!!!!!!!!
Stop emotions .you refused to pay for reservations
Stop.being malicious for no good reason because you know you are not honest since you even refused to produce documents showing that you are a resident of kenya
Stop being a liar and romour mongure because you have no right to taint the name of our company without any proof of reservations/payment.THIS IS UNFAIR,ITS WRONG,ITS UNETHICAL
AS A COMPANY WE HAVE STATED OUR POSITION AND THE REVIEWER HAS DEMONSTRATED THAT WE NEVER TOOK HIS MONEY, NEITHER DID HE PAY DEPOSIT FOR SAFARI AND THUS OUR COMPANY IS NOT A SCAM.
finally, we take this opportunity on behalf of the company to apologize for all the miscommunication and misunderstanding concerning bookings, our conditions on reservations and misunderstanding with Mr.Joseph.we are very sorry and very sorry for not having able to fix in you for a safari for lack of early reservations due to lack of payment of the deposit. our sincere apologies for miscommunications
in future, we shall improve on the mode of communication and effective response so that we avoid future miscommunication with clients
thanks