Luke & Suzanne, Directors of Vayeni, in Hwange
Vayeni
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Member Of:
- ATTA, ZTA, SATIB, ZTOA & We Are Africa
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $2,500 per person per day (USD, excl. int'l flights)
Reviews
20-35 years of age | Experience level: first safari
Very efficient, accommodative and quick communication. Excellent packages.
service is fantastic. They have some fantastic packages and competitive prices. Their communication is fantastic and very quick.
For payments I was worried because I had to do a bank transferr. However everything went smoothly and I got the confirmations within a couple of days with the itinerary and vouchers. The whole trip went smooth and without any delays.
They will help cater to your demands in terms of organising the trip. Very accommodating.
35-50 years of age | Experience level: 2-5 safaris
In good and responsive hands
I went through Vayeni for a trip with friends to Zimbabwe, involving Harare and Victoria Falls. They were very responsive to our questions and comments, and offered alternative options according to our taste, budget, and changing number of people. They corrected quickly a situation that happened in Victoria Falls with our accommodation when we arrived late one night, and were afraid we would be missing a room and the micro light tour over the falls we had booked. Overnight, everything was settled and the stay went smoothly, in a very nice B&B, and we enjoyed all of our activities. I would hire them again!
Email Bill | 65+ years of age | Experience level: first safari
Perfect!
Everything about our trip with Vayeni was top notch. I had many questions prior to the trip, and Suzanne answered all of them clearly and promptly. She was a real help in the process of putting our trip together. The package she put together was absolutely seamless with an outstanding safari experience and incredible lodging in Victoria Falls. This was a trip of a lifetime for us, and Vayeni provided the perfect experience. I highly recommend you choose them to put your trip together!
Email Penny | 35-50 years of age | Experience level: over 5 safaris
Efficient, knowledgeable and friendly
Vayeni put together a tour for a group of 12 colleagues to travel around Zimbabwe. We only had time for the highlights so the itinerary was packed, but we saw a huge amount in one week. Vayeni were brilliant from the start: meeting everyone at the airport (despite our different arrival times), recommending and booking ideal accommodation in the best locations, and looking after us every step of the way. They arranged our bus, helped us design the route, gave us lots of suggestions for activities, guides, and even the best restaurants to visit! Zimbabwe is a stunning country, an absolute gem, and has the friendliest people in the world. We are all keen to go back soon, and can't thank Luke and Suzanne (and their team) enough for such smooth organisation.
ES
Email Victor | 20-35 years of age | Experience level: over 5 safaris
Outstanding customer service and expertise
They arranged my last trip to Zimbabwe on June 2015 when I was leading a group of Travel Journalists throughout Zimbabwe. I first new about them in 2013 when I was looking for a reputable tour operator to work with in Zimbabwe and since then they have always proven efficient, professional and well organized.
For my last trip I needed a short itinerary through the Victoria Falls plus a Safari in the area due to the particularity of the press trip. We needed to find specific locations, incredible photographic environments and wildlife for our travel magazines. Just to make things harder I approached them with only two days in advance as we decided to include Zimbabwe the last minute. Vayeni did a superb job considering the time they had to propose options and have all prepared for us on time. I was very happy with the service and performance of their team. Thanks to their recommendations and valuable input we managed to achieve almost 100% of the objectives we set for the magazines.
Considering my experience with Vayeni I would have no hesitation in recommending them as tour operator for Zimbabwe.
It was hard to find a reliable agency. I worked with Kelley Austen from Vayeni. Excellent
Communication was excellent with a lot of patient.
I got all I expected and beyond.
Email Lucky | 35-50 years of age | Experience level: 2-5 safaris
Absolutely brilliant service from start to finish - excellent booking, transport and accommodation.
Vayeni has a unique business model here because they control the customer engagement process seamlessly, from the initial point of contact through out the travel, accommodation, tour experience including after service support. Similar business operations tend to get invloved in parts of the process - which makes the difference. Over and above all this, Vayeni's pricing model is so competitive that you wont go anywhere else after the first experience. Further, the team at Vayeni is so experienced that they give you enough options to make the right decision be it transport, accomodation, safari activities and such things. Kelly was absolutely a god send!
fantastic trip
Kelley did a great job with our trip. There were multiple people, each with their own schedules, requirements, and payment methods, and Kelley worked it all out without a hitch. Thanks for a great experience!!
Email Tom | 65+ years of age | Experience level: over 5 safaris
Always provides excellent service and speedy response to our enquiries.
Communications are speedy and to the point. Service is very good and Vayeni is definately living up to our demanding expectations!
Email Barnabas | 35-50 years of age | Experience level: first safari
Great people, amazing experience
Friendly and helpful staff, great adventure, fantastic camp accomodation, tasty food