Luke & Suzanne, Directors of Vayeni, in Hwange
Vayeni
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Member Of:
- ATTA, ZTA, SATIB, ZTOA & We Are Africa
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $2,500 per person per day (USD, excl. int'l flights)
Reviews
35-50 years of age | Experience level: 2-5 safaris
In good and responsive hands
I went through Vayeni for a trip with friends to Zimbabwe, involving Harare and Victoria Falls. They were very responsive to our questions and comments, and offered alternative options according to our taste, budget, and changing number of people. They corrected quickly a situation that happened in Victoria Falls with our accommodation when we arrived late one night, and were afraid we would be missing a room and the micro light tour over the falls we had booked. Overnight, everything was settled and the stay went smoothly, in a very nice B&B, and we enjoyed all of our activities. I would hire them again!
Email Bill | 65+ years of age | Experience level: first safari
Perfect!
Everything about our trip with Vayeni was top notch. I had many questions prior to the trip, and Suzanne answered all of them clearly and promptly. She was a real help in the process of putting our trip together. The package she put together was absolutely seamless with an outstanding safari experience and incredible lodging in Victoria Falls. This was a trip of a lifetime for us, and Vayeni provided the perfect experience. I highly recommend you choose them to put your trip together!
Email Penny | 35-50 years of age | Experience level: over 5 safaris
Efficient, knowledgeable and friendly
Vayeni put together a tour for a group of 12 colleagues to travel around Zimbabwe. We only had time for the highlights so the itinerary was packed, but we saw a huge amount in one week. Vayeni were brilliant from the start: meeting everyone at the airport (despite our different arrival times), recommending and booking ideal accommodation in the best locations, and looking after us every step of the way. They arranged our bus, helped us design the route, gave us lots of suggestions for activities, guides, and even the best restaurants to visit! Zimbabwe is a stunning country, an absolute gem, and has the friendliest people in the world. We are all keen to go back soon, and can't thank Luke and Suzanne (and their team) enough for such smooth organisation.
ES
Email Victor | 20-35 years of age | Experience level: over 5 safaris
Outstanding customer service and expertise
They arranged my last trip to Zimbabwe on June 2015 when I was leading a group of Travel Journalists throughout Zimbabwe. I first new about them in 2013 when I was looking for a reputable tour operator to work with in Zimbabwe and since then they have always proven efficient, professional and well organized.
For my last trip I needed a short itinerary through the Victoria Falls plus a Safari in the area due to the particularity of the press trip. We needed to find specific locations, incredible photographic environments and wildlife for our travel magazines. Just to make things harder I approached them with only two days in advance as we decided to include Zimbabwe the last minute. Vayeni did a superb job considering the time they had to propose options and have all prepared for us on time. I was very happy with the service and performance of their team. Thanks to their recommendations and valuable input we managed to achieve almost 100% of the objectives we set for the magazines.
Considering my experience with Vayeni I would have no hesitation in recommending them as tour operator for Zimbabwe.
It was hard to find a reliable agency. I worked with Kelley Austen from Vayeni. Excellent
Communication was excellent with a lot of patient.
I got all I expected and beyond.
Email Lucky | 35-50 years of age | Experience level: 2-5 safaris
Absolutely brilliant service from start to finish - excellent booking, transport and accommodation.
Vayeni has a unique business model here because they control the customer engagement process seamlessly, from the initial point of contact through out the travel, accommodation, tour experience including after service support. Similar business operations tend to get invloved in parts of the process - which makes the difference. Over and above all this, Vayeni's pricing model is so competitive that you wont go anywhere else after the first experience. Further, the team at Vayeni is so experienced that they give you enough options to make the right decision be it transport, accomodation, safari activities and such things. Kelly was absolutely a god send!
fantastic trip
Kelley did a great job with our trip. There were multiple people, each with their own schedules, requirements, and payment methods, and Kelley worked it all out without a hitch. Thanks for a great experience!!
Email Barnabas | 35-50 years of age | Experience level: first safari
Great people, amazing experience
Friendly and helpful staff, great adventure, fantastic camp accomodation, tasty food
NL
Email Michel Q | 20-35 years of age | Experience level: first safari
"Awesome!"
Everything about our trip with Vayeni was beyond our expectations. Our package contained an outstanding safari experience in Bomani and incredible lodging in Victoria Falls.
Needless to say, we can only recommend Vayeni to everyone who is looking for the perfect Zimbabwe experience.
Email Rich H | 20-35 years of age | Experience level: 2-5 safaris
Responsive and reliable. Helped maximise my short trip.
I didn't know much about Victoria Falls, other than that there was a lot of water and that I wanted to try my hand at fishing on the Zambezi, so I contacted Vayeni to enquire about fishing trips.
I wanted to maximise my short stay there so I asked Suzanne for advice on what else there was to do and how to squeeze everything in.
By chatting through options, I soon ended up with a itinerary packed with new ideas, all travel sorted and a stay at a much more luxurious lodge than I had initially planned, due to Suzanne's knowledge of the best packages available.
On arrival at Victoria Falls, Chenai was very welcoming and made sure I had a good first evening. Suzanne was very responsive when weather caused a change to plans, enabling me to change activities at the last minute. Similarly, she was also very flexible with my transfer arrangements when I was informed of my flight cancellation upon arrival at the airport, allowing me to find my way back to somewhere safe to stay.
I got a lot more out of my experience by booking through Vayeni and felt very comfortable there as a single traveller by having all travel planned in advance.