Reviews

Average User Rating
4.3/5

Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 3

Sort By: Date Most Helpful 1-3 of 3 Reviews
Marion F.   –  
France FR
Visited: November 2024 Reviewed: Nov 8, 2024

Email Marion F.  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Marion F. and not that of SafariBookings.
Very rude and disrespectful guide
1/5

Very rude and disrespectful guide
The guide did not respect the schedule and made us leave later than planned every day.
We were supposed to spend 2 full days in Serengeti and that turned into 2 short half days (the agency saved a day's pass on our backs)
He didn't want to stop when we wanted and barely answered our questions
Fortunately the cook was very nice!

(automatic translation from French)

Reply from Abuu's Tanzania Tours and Safaris
Reply from Abuu's Tanzania Tours and Safaris
Posted on Sep 9, 2026

Dear Guest,
Thank you for sharing your feedback . we sincerely apologize that your experience did not meet the standards we aim to improve. we take your concerns regarding the schedule and guide conduct seriously and are continuously working to improve our service gest experience we truly value your feedback and appreciate your highlighting areas where we can do better.

Marie   –  
France FR
Visited: November 2024 Reviewed: Nov 11, 2024

Email Marie  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Marie and not that of SafariBookings.
Program not respected and very rude guide
1/5

Unfortunately we did not have Abu as a guide but Ruben.
This guide was not attentive at all, did not explain much to us, was speedy all the time and did not respect the program despite our multiple attempts to communicate with him.
Very disappointed.
He was so rude that no one wanted to tip him at the end...

(automatic translation from French)

Reply from Abuu's Tanzania Tours and Safaris
Reply from Abuu's Tanzania Tours and Safaris
Posted on Sep 9, 2026

Dear Marie.
Thank you for your feedback . we sincerely apologize that your experience did not meet our expected standards. we take your concerns regarding the program and guide conduct seriously and are committed to improving our services.
we truly value your review and will make sure we will working on it .

Arlindo Lopes   –  
Portugal PT
Visited: August 2026 Reviewed: Aug 31, 2026

Email Arlindo Lopes  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Arlindo Lopes and not that of SafariBookings.
Not a Good Experience - Was a bad experience
1/5

This situation are bad because:

- the jeep was old, and full of problems, and unfit for the safari, as it turned out.

On the very first day, the starter motor stopped working, and the jeep could only be pushed... it broke down in the Serengeti park, and it doesn't seem to me that the guide made the best decision, leaving us in the middle of the park to close it. Fortunately, another driver from the Leopardo company noticed the situation and took us to the entrance/exit gate.

The jeep should have been replaced immediately, but it wasn't.

It was partially replaced during the third day. To top it all off, on the last day, the lights went out at night in the middle of the road, leaving us tourists stranded on our way back to Arusha. We were helped by the Maasai people, and a replacement vehicle was provided to take us to Arusha.

This situation had several consequences, as we arrived very late, around midnight, in Arusha and Moshi, when we were supposed to arrive in the late afternoon.

In short, regrettable situations that were unnecessary and ended up making the safari experience a rather unpleasant memory. Only the idea of ​​some good parks in Africa remains.

On the other hand, the first and only lodge we stayed in was not the one that was planned in the program.

I regret this whole situation and the inconveniences caused, as it did not correspond to what was contracted and what I paid for.

Obviously I'm in Europe, obviously Tanzania is in Africa... I don't know if I'll return to Tanzania, but with this experience, I certainly won't recommend your services to my friends here in Europe

Reply from Abuu's Tanzania Tours and Safaris
Reply from Abuu's Tanzania Tours and Safaris
Posted on Sep 9, 2026

Dear Guest, thank you for sharing your feedback. we sincerely apologize that your safari experience did not meet your expectations. we take every concern seriously and have reviewed the issues raised to improve our services and prevent similar situation in the future . we are committed to providing our guests with safe , professional and memorable safari experience. we truly appreciate your feedback as it help us improve .

Average User Rating
4.3/5
Rating Breakdown
  • 5 star 13
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 3
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