Northern Fox Adventure Tours
- Located In:
- Size:
- 20-50 employees (Founded in 2019)
- Member Of:
- UTB, UWA & ITAP
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $600 per person per day (USD, excl. int'l flights)
Reviews
IE
Email Louise | 20-35 years of age | Experience level: 2-5 safaris
Terrible company
I was unfortunately really disappointed with this tour company. They are almost con artists and extremely unprofessional.
I was doing this tour as a solo female traveller. I requested to be part of a group and waited until other people were booked before booking myself. I was told that there were other people booked in for the same dates and I could join that tour. When I was collected by the tour company, I was very casually told that everyone else had cancelled and I would be alone for the entire trip. This was never communicated to me before being collected in Entebbe. I specifically asked when booking to be a part of a group as I wanted to meet other people on my travels and wanted to have company for meals and long car journeys. Eddie’s attitude about this was very disrespectful and casual, as if it was not a big deal. It appears this company does not understand that a tour is supposed to be more than one person.
Day 1 of the itinerary was a 40 minute drive from Entebbe to Kampala. I was not offered a city tour. Day 1 started at 10am and was finished at 11am and I was in the room alone until day 2. As I was the only person on the tour, I couldn’t go for a walk with people or eat in company and meet new people as I had planned and had to stay in my room all day. When checking out of the accommodation on day 3, I had to very uncomfortably ask my guide to pay for my dinners numerous times as I was told these were included in the price. There was a breakdown in language here that meant I had to go back and forth with him to get him to pay. A very uncomfortable situation that could have easily been avoided if the tour company communicated with their staff better.
On Day 3, it was a total of 11.5 hours to get to the accommodation. We stopped for 15mins at the equator to take a picture and use the toilet. There was no informative talk as it said in my itinerary. My driver got lost twice and asked me to use my Google maps for him as he had no data? When I eventually arrived at the camp and began check in, my guide told me that a different camp had called to ask where we were. Then Eddie called to say we were at the wrong camp even though I had the name of the camp in my itinerary from Northern Fox. My accommodation had been changed without any notice and we then had to drive back the way we came from to get to the new accommodation. I was then texted by Eddie to say that I would only be staying for 1 night instead of 2 and I was being moved to a different accommodation again for the last night which was not the plan I was given. I was told the new camp would be “better” but I was the only person staying at the entire camp and again, did not get to meet any other travellers.
Day 4 was finished by 3pm and I was taken to my accommodation which looked nice and I was happy to hear there was a pool. The pool was absolutely filthy. I could not swim in it. Again, I was the only person from a tour staying at this accommodation so I ate alone again in an empty restaurant and did not get to meet anyone.
On Day 5, while travelling back towards Entebbe, my guide mentioned we were 2 hours from the Forest Cottages. I asked how far that was from Entebbe and he said “no we are going to Kampala”. I told him I needed to be dropped at a specific hotel in Entebbe, as I had an early morning flight, and I had already told Eddie this prior to booking the tour. I had also told my guide this the day that he collected me. Again, he just laughed casually and said “no problem”.
I am very disappointed with this tour and I am very confused why it cost $1540. I know the gorilla permit cost $740, but given the poor quality accommodation on day 1,2 and 3 I don’t know why this trip was so expensive. There were no bottles of water available for me in the car either, which I always had on my tour in Kenya so this was very annoying as it was supposed to be covered in the cost and I had to keep asking for it to be provided.
A warning to people considering booking this - this is NOT a 5 day itinerary. It is 2 days of activities and 3 days of travel.
I had good intentions to support a local company rather than an international travel company but I will not do it again. This company were very unprofessional and treated everything very casually when it was clearly causing me upset. If this were an international company I would be seeking a partial refund but given how carelessly Northern Fox treated my custom, I know they would not provide it. I understand there is a large cultural difference and that Ugandan people are very calm and take things very easy, but this approach does not meet international or European standards for service. You do not get what you pay for here. The issues I encountered while traveling alone were stressful and I would never book with them again. The two days of activities were fun, but this company ruined my trip.
KR
Email Sue | 20-35 years of age | Experience level: first safari
Responsive, efficient and caring
Eddie's service is incredible. We were in contact from a few weeks before the day of the tour and Eddie was always very responsive. He was flexible with the payment methods, which I was having a bit of difficulty with. A few hours before the pick-up, he came to remind me of the plan for the tour. He was waiting for me at the lobby well before the time we were supposed to meet, and he was super prepared to take me from Kigali to the Bwindi national park in Uganda. Eddie was very patient with me at the border control (especially on our way back to Kigali) and he answered all the questions I had about Uganda and Rwanda. It was a long drive to and from the park, but Eddie made it very comfortable for me to rest in the car.
The gorilla tour was nice, although I was assigned to a bigger group of tourists, which inevitably included some waiting time and more attention to the larger group's needs (but I understand the group assignment is arranged randomly). Seeing the gorillas was absolutely a lifetime experience and the Bwindi national park was beautiful. The hike back was quite intense, so be ready for some serious hiking!
I would like to thank Eddie again for this amazing experience.
AE
Email Jing Xu | 35-50 years of age | Experience level: first safari
Experienced with knowledge
Communication : 5 stars, they all speak English
Service : 5 stars, they are all helpful
Value for money: its the market price :p
Reliability: 5 star, they are always on time even earlier
Tour: 5 star gorillas :p
Email Yusuf Alibhai | 50-65 years of age | Experience level: over 5 safaris
Well organised and no hidden charges
We had gone as a family and really enjoyed the gorilla trekking
Trip was well organised and there were no hidden charges
Email Lauren | 35-50 years of age | Experience level: over 5 safaris
Top class services
Had an amazing 5 days in Tanzania which was fully organised by Eddie, whom I was communicating to from the beginning of the booking process to the last minute of our safari, communicating was on time and swift which made our booking process easy.
We had amazing time in serengeti and Ngorongoro, which are full of animals most animals of interest like the lions, Cheetah, Wildebeest.
Our safari guide paul was a brilliant guy who really made sure that we enjoyed every bit of safari.
He took care of us for the 5days we had with him and this so amazing.
We really had a wonderful a time on our safari. And we highly recommend this company for your Tanzania safari.
ES
Email Manuel | 35-50 years of age | Experience level: over 5 safaris
Good service
Amazing experience deserving to be repeated. Excellent guides, driver, accommodations and tours. Good food. Gorillas trekking is on the top of my wildlife spotting experience. Car suggested to be upgraded for rainy season.
DE
Email Petra | 35-50 years of age | Experience level: 2-5 safaris
Our tourguide Gerald is very kind, knowing and always busy to let the tour become special !!
Communication via email top !!
Only thing: ...would have loved to get some specialized informations about visa for Uganda or best stuff to wear for the trip in advance ;-)
The tourguide Gerald was a top leader, who did everything to make the tour special !!
Email Joe | 20-35 years of age | Experience level: 2-5 safaris
Great Experience and helpful guides!
We had an amazing experience with the Gorillas and our guide Gerard was good fun and knowledgeable while accommodating our requests and tight time schedule. Accommodation was nice and as expected and I would recommend booking with Northern Fox.
DK
Email Johannes | 20-35 years of age | Experience level: first safari
An excellent tour
The 3-day tour to Bwindi to do gorilla-trekking went very well. The tour operator was very quick to answer my inguiry and make an offer.
The tour itself also went very smoothly. It was well-organised and Frank my guide did a great job - he was very informative, friendly and organised.
The accomodation was amazing, the service very nice and all in all it was just great value for the money. I would definitely recommend Northern Fox Adventures to anyone who wants to do a tour in Uganda.
ES
Email Xavi | 20-35 years of age | Experience level: 2-5 safaris
Incredible experience
We did the 3 days Gorilla Tracking with them and the experience was unforgettable. Our driver, Ronald, is a great person that always is ready for do our adventure better.
Of course, it was a great experience. 200% recommended.
