Northern Fox Adventure Tours
- Located In:
- Size:
- 20-50 employees (Founded in 2019)
- Member Of:
- UTB, UWA & ITAP
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Callum | 35-50 years of age | Experience level: first safari
Misled, ignored calls & pocketed $830 of my money without paying for services
This tour operator shouldn't be advertised on this platform and shouldn't be approached. 'Eddie' assured me that I was being booked on a group tour - and yet I was on my own. He failed to provide timely communications and updates to me until prompted. My driver was about 1.5hrs late to pick me up, then got a traffic ticket, afterwards getting pulled over by the traffic police, to wait in a hot field by the side of the road for over 45 minutes. As a result of these delays, we spent the last stretch of the
near 10hr journey in the dark on dirt roads, with few updates conveyed to me. The next day, on arrival at the Bwindi gorilla base camp, I was left alone as two separate trekking groups came and went, without any communication until more than 2 hours later, when it materialised that Eddie had not paid for the gorilla permit, that I paid him for, over a month ago. Eddie failed to pick up his phone or respond to messages from the driver or myself all morning. I had to either leave without seeing the gorillas I had come all this way to see, or pay another $800 for the permit. I had no choice but to pay again before the cut-off for that day's gorilla trekking. Eddie then decided to become available at around 11, and has since that time come up with a range of excuses (no apologies) and has continually delayed and prevaricated reimbursing me. I believe I have been scammed. I have reported this to the police. It has left me suspicious and spoilt my experience of visiting Uganda. I trusted Safaribookings and was let down with their vetting of tour operators.
DE
Email Marcel | 20-35 years of age | Experience level: 2-5 safaris
Advise: take caution with this company
I booked a gorilla trek in Uganda on December 2024, through Northern Fox Adventures. 'Eddie' has been stalling ever since, making excuses, and telling me I had nothing to worry about. Communication was a disaster.
Three days before the scheduled tour in March, he finally canceled. I'm still waiting for the $800 I paid. Be careful.