Northern Fox Adventure Tours
- Offices In:
-
Netherlands
- Size:
- 20-50 employees (Founded in 2019)
- Member Of:
- UTB, UWA & ITAP
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $600 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IE
Email Louise | 20-35 years of age | Experience level: 2-5 safaris
Terrible company
I was unfortunately really disappointed with this tour company. They are almost con artists and extremely unprofessional.
I was doing this tour as a solo female traveller. I requested to be part of a group and waited until other people were booked before booking myself. I was told that there were other people booked in for the same dates and I could join that tour. When I was collected by the tour company, I was very casually told that everyone else had cancelled and I would be alone for the entire trip. This was never communicated to me before being collected in Entebbe. I specifically asked when booking to be a part of a group as I wanted to meet other people on my travels and wanted to have company for meals and long car journeys. Eddie’s attitude about this was very disrespectful and casual, as if it was not a big deal. It appears this company does not understand that a tour is supposed to be more than one person.
Day 1 of the itinerary was a 40 minute drive from Entebbe to Kampala. I was not offered a city tour. Day 1 started at 10am and was finished at 11am and I was in the room alone until day 2. As I was the only person on the tour, I couldn’t go for a walk with people or eat in company and meet new people as I had planned and had to stay in my room all day. When checking out of the accommodation on day 3, I had to very uncomfortably ask my guide to pay for my dinners numerous times as I was told these were included in the price. There was a breakdown in language here that meant I had to go back and forth with him to get him to pay. A very uncomfortable situation that could have easily been avoided if the tour company communicated with their staff better.
On Day 3, it was a total of 11.5 hours to get to the accommodation. We stopped for 15mins at the equator to take a picture and use the toilet. There was no informative talk as it said in my itinerary. My driver got lost twice and asked me to use my Google maps for him as he had no data? When I eventually arrived at the camp and began check in, my guide told me that a different camp had called to ask where we were. Then Eddie called to say we were at the wrong camp even though I had the name of the camp in my itinerary from Northern Fox. My accommodation had been changed without any notice and we then had to drive back the way we came from to get to the new accommodation. I was then texted by Eddie to say that I would only be staying for 1 night instead of 2 and I was being moved to a different accommodation again for the last night which was not the plan I was given. I was told the new camp would be “better” but I was the only person staying at the entire camp and again, did not get to meet any other travellers.
Day 4 was finished by 3pm and I was taken to my accommodation which looked nice and I was happy to hear there was a pool. The pool was absolutely filthy. I could not swim in it. Again, I was the only person from a tour staying at this accommodation so I ate alone again in an empty restaurant and did not get to meet anyone.
On Day 5, while travelling back towards Entebbe, my guide mentioned we were 2 hours from the Forest Cottages. I asked how far that was from Entebbe and he said “no we are going to Kampala”. I told him I needed to be dropped at a specific hotel in Entebbe, as I had an early morning flight, and I had already told Eddie this prior to booking the tour. I had also told my guide this the day that he collected me. Again, he just laughed casually and said “no problem”.
I am very disappointed with this tour and I am very confused why it cost $1540. I know the gorilla permit cost $740, but given the poor quality accommodation on day 1,2 and 3 I don’t know why this trip was so expensive. There were no bottles of water available for me in the car either, which I always had on my tour in Kenya so this was very annoying as it was supposed to be covered in the cost and I had to keep asking for it to be provided.
A warning to people considering booking this - this is NOT a 5 day itinerary. It is 2 days of activities and 3 days of travel.
I had good intentions to support a local company rather than an international travel company but I will not do it again. This company were very unprofessional and treated everything very casually when it was clearly causing me upset. If this were an international company I would be seeking a partial refund but given how carelessly Northern Fox treated my custom, I know they would not provide it. I understand there is a large cultural difference and that Ugandan people are very calm and take things very easy, but this approach does not meet international or European standards for service. You do not get what you pay for here. The issues I encountered while traveling alone were stressful and I would never book with them again. The two days of activities were fun, but this company ruined my trip.
Email Edinah | 20-35 years of age | Experience level: first safari
it was a great experience
it was the best trip I have ever done, the mountain gorilla experience was so yummy in the jungle and the culture of batwa people was very interesting and Educative. Game drive through Queen Elizabeth fulfilled my expectations with a very nice site of tree climbing lions and other animals.
The staffs at the hotel were friendly and had the best services. My guide Simon was knowledgeable, friendly ,helpful, caring he did the best towards my expectations ,I wish him the best. With a great experience I had I do recommend Northern Fox Adventures as the best travel company .
NL
Email Milou | 20-35 years of age | Experience level: first safari
1 day Gorilla trekking Bwindi
I booked a 1 day trip from Kigali to Bwindi Impenetrable forest in Uganda to do the gorilla trekking. At first I was a bit hesitant because of not so much communication beforehand, but it turned out to be a very nice and well organized trip! I even had the car for myself which I liked and a friendly and professional guide named Smith! The price is also very reasonable (compared to others)! So, I would recommend it.
KR
Email Sue | 20-35 years of age | Experience level: first safari
Responsive, efficient and caring
Eddie's service is incredible. We were in contact from a few weeks before the day of the tour and Eddie was always very responsive. He was flexible with the payment methods, which I was having a bit of difficulty with. A few hours before the pick-up, he came to remind me of the plan for the tour. He was waiting for me at the lobby well before the time we were supposed to meet, and he was super prepared to take me from Kigali to the Bwindi national park in Uganda. Eddie was very patient with me at the border control (especially on our way back to Kigali) and he answered all the questions I had about Uganda and Rwanda. It was a long drive to and from the park, but Eddie made it very comfortable for me to rest in the car.
The gorilla tour was nice, although I was assigned to a bigger group of tourists, which inevitably included some waiting time and more attention to the larger group's needs (but I understand the group assignment is arranged randomly). Seeing the gorillas was absolutely a lifetime experience and the Bwindi national park was beautiful. The hike back was quite intense, so be ready for some serious hiking!
I would like to thank Eddie again for this amazing experience.
SK
Email Richard | 20-35 years of age | Experience level: first safari
Perfect
The whole tour was perfect! The experience with mountain gorillas was incredibly great. The hotels where I was sleeping were nice and I also really enjoyed Andrew's company. I recommend this company.
IT
Email Francesca | 20-35 years of age | Experience level: first safari
Northern Fox Adventure, Eddie, prepares amazing tailor made tours based on the customer requests.
Best travel ever! Eddie took me to the best Ugandan places, managing to fit in just 6 days all the experiences I have asked to do.
I will suggest to contact him to family & friends who would like to see with their eyes this wonderful land. Thank you again!
Francesca
BM
Email Tracey Simmons | 50-65 years of age | Experience level: 2-5 safaris
Exceptional Customer Service
Months ahead of the trip, Northern Fox delivered and responded to all my questions. Simon even met me on a Zoom meeting so that I could meet him in person, ask any other question and erase all my concerns.
On our three day safari, our guide, Hassan provided an exceptional customer service. He picked us and dropped us off to our named locations. We went to visit the silverback gorillas. It was certainly an exciting trip and to come face to face with a male gorilla. We didn't feel intimidated or threatened. It really was an amazing hour spent. It was a challenge getting up and down the mountain, I did slide down it a few times but I enjoyed every second of the experience.
The scenary in Uganda is so beautiful. They take pride in their farming and produce. I loved the taste of the fresh talipia out of Lake Victoria. I normally hate the frozen tilapia. We stayed at a hotel on the Buyoni River and we had to ride a boat over to get to it. The hotel was so cosy, clean and beautiful. The view in the morning whilst eating breakfast was just breathtaking.
From my perspective, my experience with Northern Fox Adventures has been very satisfying and delightful. Thank you for providing me with an opportunity to provide a review on Northern Fox Adventures.
IT
Email Matteo | 35-50 years of age | Experience level: first safari
Wonderful tour
beautiful private 8-day safari (just me and the guide), well organised, with comfortable accommodation (lodge, not tents) and good food. comfortable van and reliable guide, overall highly recommended.
Email Laura | 20-35 years of age | Experience level: over 5 safaris
Top safari
For a long time had always wanted to do a safari in Uganda since it was highly recommended by my friends who had travelled to there.
Booked my safari with this company and yes, I was never disappointed, all arrangements were on time and did all my activities which were so well organised.
Moses my guide was the best guide on this safari, he was well organised and well informative and answered all my questions I had about the animals, the country in general.
Had an an absolute amazing time at my lodge Bush Lodge in Queen Elizabeth Park. Which so good with an amazing view of the kazinga channel.
The boat cruise on this channel was so great it gave a chance to view more animals and lo5s of elephants.
Communication with the office was swift always they responded on time which made my booking process so easy.
I had an amazing time in Uganda with and I really loved the wat my safari was arranged in a short period of time.
With no hesitation I recommend them for your safari.
Thanks to the team that made safari so wonderful and to Moses my guide for the wonderful work.
AE
Email Jing Xu | 35-50 years of age | Experience level: first safari
Experienced with knowledge
Communication : 5 stars, they all speak English
Service : 5 stars, they are all helpful
Value for money: its the market price :p
Reliability: 5 star, they are always on time even earlier
Tour: 5 star gorillas :p
