The Mzansi Experience Staff is ready to assist!
The Mzansi Experience
- Office In:
- Size:
- 10-20 employees (Founded in 2016)
- Member Of:
- SATSA & SAYTC
- Tour Types:
- Small & medium group tours (Mid-range)
- Destinations:
- Price Range:
- $135 to $600 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AE
Email Vivek | 50-65 years of age | Experience level: first safari
Budget Accommodation
Booked for a 3 night stay. The Lodge was comfortable but the room I was assigned was very jaded and dark with strange lighting and fixtures. The food was decent though the menu could have been altered more frequently. Staff efficient and pleasant. Its the old room that was an annoyance and seriously needs an upgrade. The photos on the tour operator's site does not give a true picture. Otherwise the tours were decent though the tour to the sights within the park was underwhelming and this can be substituted for something else.
Email Ulanda Neveling | 50-65 years of age | Experience level: 2-5 safaris
Awesome experiemce
Well organised. Lovely accomdation with friendly staff that went the extra mile to make our stay memorable. The guide was excellent. His knowledge was superb. The expereince was well worth the money we paid and we can hihgly recommend it.
LU
Email Pamela Helmeid-Cabello Lopez | 35-50 years of age | Experience level: first safari
Seamless Safari Adventure with Mzansi Experience: Big Five, Great Guides, and Perfect Planning!
The booking process was quick and easy; I got answers to all my questions in under 12 hours. Everything ran like clockwork—the airport shuttle, safari pickups, and activities were all right on time. The guides were friendly and really knew their stuff, and we were lucky enough to spot all the Big Five! The lodge room was spacious and had everything we needed. Both breakfast and dinner were delicious with lots of options. I’d definitely recommend Mzansi Experience!
PL
Email Monika Kowalik | 50-65 years of age | Experience level: over 5 safaris
Could be better...
The contact during the booking was OK - they were quick and detailed in their responses. We exchanged many emails, but none of them mentioned that the Boteti River has been completely dry for several years. However, about two weeks before our arrival (when everything was confirmed and fully paid) we received an email informing us about the change of plan due to drought. The Boteti River does not exist, the Okavango Delta in the part we visited is completely dry!!! If we had been informed about the lack of water in the Delta, we would not have come and spent such a huge amount of money! It was supposed to be an experience of a lifetime, but it was a huge disappointment :(
Reply from The Mzansi Experience
Posted on Nov 15, 2024Hi Monika,
Thank you for taking the time to write this review.
I do apologise for the oversight for my bookings agent who was supposed to attach the letter as published at that time with your initial enquiry.
As with any avid traveller, I am sure you have done research about these areas you wanted to visit before enquiring. There are plenty of updates for many months now regarding the situation in southern Africa (including Namibia which you also visited).
When receiving our updated report on the water situation on 27 Sept 2024 (your arrival date being 11 Oct 2024), you replied to our email with no objection or sign of unhappiness from your side. Your answer on our email was friendly and understanding.
Importantly, in your email reply there was an acknowledgement that you have "heard" about the drought in Botswana and Namibia - so you were aware of the drought situation already.
You had the right to object or even ask to cancel, and we would have understood and respond accordingly. Since your response was friendly and acknowledging that you already knew about it, we took it that all was in order.
I want to rectify that there was not a total change of plan to your itinerary, it only affected the first day with an alternative activity in place other than a complimentary mokoro ride on the river in front of the camp (of course not possible without any water in the river during your visit). The rest of your program remained the same.
I want to rectify your statement that the Boteti River has been dry for "several years". The Boteti River has not run dry for "several years" - where our camp is located. It starting running very low from Jan 2024 with the last water drying up in March 2024. That is 8 months now, not years.
I want to rectify that you did indeed go on a Mokoro safari on the Okavango Delta (from where it departs normally for the full day activity) during your visit. So the Delta is not completely dry where you visited, otherwise that would not have been possible to do a mokoro safari.
I do therefore feel many of the things stated in your review are not factually correct.
It is sad to read that it was such a disappointment to you, and we sincerely hope there was some pleasant experiences along the way.
Email Tehan Beyers | 35-50 years of age | Experience level: 2-5 safaris
Kurula Lodge
The tour provided everything as promised, and a lot more. Communication was to the point and accurate. The accommodation and service received, were excellent. The safari tours, morning and afternoons, were very informative. The guide was extremely knowledgeable and went out of his way to teach us as much as possible and taking us as close as he could, to the animals
Reply from The Mzansi Experience
Posted on Dec 11, 2019Hi Tehan,
Thank you for the great review. we are extremely happy that you had such a great time at our flagship lodge. We hope to see you again in near future.
Leon and Tristine
US
Email Craig | 35-50 years of age | Experience level: first safari
AWESOME SAFARI EXPERIENCE WITH MZANSI
This was our first Safari we have taken and couldn't have been more pleased with the level of service from Mzansi!
- Pick up and drop off in Johannesburg was smooth and everything was on time
- The lodge we stayed at was amazing, the food was delicious and lots of variety...loved the desserts!
- The room was spacious and cleaned every day
- The staff were all extremely nice and attentive....couldn't have asked for a better staff
- The game drives were amazing...saw the big 5 and a wild dog!! Our guide was amazing at tracking all the animals!
Would definitely recommend this company to book any Safaris at Kruger!
ES
Email Domingo Javier Sampedro | 50-65 years of age | Experience level: 2-5 safaris
Amazing days with a lot of animals
Everything can be better but in a general view the safaris done were really good. All things depends around the people who do it and we feel some difference between one guide and the other that go with us. Another thing, talking about animals is the lucky that you are, and I thing that we were lucky. Thanks a lot for your work and we wish with repeating with you.
ES
Email Karmelo Gutierrez | 50-65 years of age | Experience level: first safari
everything memorable, the experience the treatment... a unique and unforgettable experience. thanks
An experience far above expectations. I would repeat without hesitation with the agency that made this unforgettable trip for us. From the email treatment in the reservation, to the safaris. Everything to remember.
US
Email DFWGloria | 65+ years of age | Experience level: over 5 safaris
Delivered on the experience and made it memorable!
The Mzansi Experience was just that...an experience to enjoy. It included a 4-Day Okavango Delta & Boteti River Tented Safari package. On Day 1, arrival, we were to embark on a 2-hour sunset Mokoro canoe safari, but dry weather conditions have the Boteti river dry. Instead, they arranged for us to visit a nearby local village and become familiar with local villagers and customs, etc. However, upon arriving at the village, gates were closed and most had gone into a nearby town. Our driver/guide (Kay) was most resourceful as he located an elder lady who was happy to talk to us. Chairs were set out in a circle on village grounds, as she began to talk, other male elders joined, as did some children who sat on the sandy ground. Great afternoon. Day 2 involved a ride on a Makoro canoe up the Okavango river, which allowed us to glide through the river, seeing hippos, elephants and more. Day 3 was a Game Drive on a 4x4 open air vehicle to Moremi/Khwai Reserve, which is in the northern fringe of Okavango Delta. Saw a multitude of animals, including lions, leopard, elephants, zebras, etc. Day 4 was relaxation and headed out. Boteti Tented chalets were comfortable, food in small restaurant was always served to us at 7pm, firepit was nearby. Staff at Boteti Tented Chalets were all very polite and accommodating. We met 2 other couples from Australia that joined us on this 3-4 Day adventure, which made the experience even more memorable.
