Reliable Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Member Of:
- TRA & Tour Operators Society of Kenya
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $80 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Maurice | 35-50 years of age | Experience level: 2-5 safaris
Superb everything went on smoothly from the first day of contact
I have no reason to look for another tour agent my holiday was well arranged and everything was smooth from payment bookings and transport arrangements .
Email Wangari | 35-50 years of age | Experience level: first safari
Excellent service and very friendly
Clear communication and awesome service, we will definitely try them out again.
Highly recommended
Email Michael saitopus | 20-35 years of age | Experience level: first safari
what an incredible experience we had at Baobab Beach Resort , the trip was perfectly organized.
Everything was communicated well and on time, we were picked up on time and at the right place.There was good customer service and therefore, everything went on as expected.
Email Johnson Mwangi | 35-50 years of age | Experience level: over 5 safaris
Positive Holiday Review with Reliable Tours
• Knowledge
We chose to use Reliable Tours instead of booking a trip ourselves, we were looking for expertise.
Reliable Tours had all details about airlines, airports, destinations, dining, and accommodations.
Reliable Tours were current and up to date.
• Professionalism
Reliable Tours had a high level of professionalism by the team lead and the employees. All correspondences, spelling on emails and quotes were top notch. Efficient processes were in place for making and managing bookings.
Reliable Tours team's personnel dress code was on top of the game.
• Enthusiasm
Reliable Tours staff stayed excited about what the services they sold.
They kept their standards high and their goals ahead of them & made sure to save plenty of time in their year for their own travels.
This kept them excited and passionate about what they do!
• People Skills
Reliable Tours were able to pick up on subtle communication cues. They could figure out what a client really wants, when they’re having a hard time expressing it clearly.
The staff could know how and when to close a sale. While some of these things come naturally, i believe much of it is learned simply by paying attention which Reliable Tours staff did.
• Integrity
Reliable Tours team were honest and upfront about fares, rules and regulations. They didn't try to sell something they don’t think travelers would love.
Referrals and recommendations are their best form of advertising,
we simply understood it won’t happen if they don’t maintain the highest standards of integrity.
• Resourcefulness
Reliable Tours had the ability to think on their feet and adapt to new situations.
Whether it’s a forced a schedule change, an unusual request, or a missed connection, quick-thinking was evident.
The Reliable Tours staff would stay calm and navigate emergencies like pro's.They could figure out what resources were at their disposal and make it happen! I'm sure Reliable Tours clients, me included would think they are miracle-workers!
Email Traveller101 | 20-35 years of age | Experience level: 2-5 safaris
Very friendly, accommodating and diligent in what they do.
Very efficient team that always provide the best rates. Had a smooth trip because everything such as flights, transfers and hotel bookings were arranged in due time. Would highly recommend them for your next vacation!!
Email John | 20-35 years of age | Experience level: 2-5 safaris
Commendable job
Well organised...didn't experience any hitch during my safari
AWESOME
My Family and I were so impressed by the diplomacy and the timely manner they handled our tour visit from Nairobi to Mombasa and all the way to Masai Mara.
They booked the air tickets for us at a better rate than what we found online.
Also guided and found good hotels for us and even negotiated for better rates.
Every destination we got to, we found a driver and well maintained vehicle ready waiting for us and still ensured we got back from the hotel to the airport promptly.
RELIABLE TOURS CO. was the best choice we made.
Email John | 35-50 years of age | Experience level: first safari
Very reliable for tour and holiday.
Excellent customer service, timely information, very organized. Arranged everything for our holiday from choosing the best hotel, train, hotel transfers and flight. Give them your budget and how you want your holiday to look like, the rest will be sorted.
Email Annabelle | 35-50 years of age | Experience level: 2-5 safaris
Excellent service
Nicole walked us through the entire trip before during and after. We were a big group of 4 families and were not disappointed at all. I highly recommend them!
Email Carol | 35-50 years of age | Experience level: first safari
Awesome and well organised. Great customer care service. Never disappoints.
We booked a family trip to Masaai Mara. The Mara Serena hotel was awesome, they handled us very professionally considering my husband and I travelled with 4 kids 9,7,3 & 1. Our personal driver was accommodated very well at the drivers' quarters. The tour driver was very professional and very dedicated to his work. He really went out of his way to ensure we saw as many animals as possible. It was real value for money.