Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 110
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 116 Reviews
Lydia   –  
United States US
Visited: January 2025 Reviewed: Jan 13, 2025

Email Lydia  |  20-35 years of age  |  Experience level: 2-5 safaris

Organized, Accommodating, Diverse Tours
5/5

Frena Adventures provided me with a quote immediately and offered a discounted price when I added an additional person to my tour. Our driver picked us up as soon as our flight landed in Entebbe, being very accommodating of our 5am arrival time. The driver was skilled with the various road conditions, keeping us safe. We stopped at clean washrooms along the way, and had delicious buffet style lunch. The lodges selected for mid-range had gorgeous views and were clean. We were able to stay at three lodges during our experience, allowing us to see an additional lake and enjoy a beautiful boat ride. Each lodge took our breakfast and lunch orders in advance, being mindful of the timing of each excursion. When we reached Bwindi National Park for the gorillas, Frena Adventures ensured we had the option of a porter for the hike. For the chimpanzees, Frena Adventures briefed us on the flat terrain and walking requirements in advance. Frena Adventures was mindful of our flight departure time and took us to our requested shops for souvenirs during our journey. Moreover, Ronald was an excellent driver and guide, making our experience very pleasant! I absolutely recommend Frena Adventures for your Uganda ecotourist experience.

Raluca Dima-Fântână   –  
Switzerland CH
Visited: December 2024 Reviewed: Jan 1, 2025

Email Raluca Dima-Fântână  |  35-50 years of age  |  Experience level: first safari

Best tour company for Rwanda and Uganda
5/5

I would highly recommend booking your next trip to Rwanda and Uganda with Frena Adventures! A friend recommended them also to me and did not disappoint. From the beginning everything was well explained before going on our trip. We discussed a lot of things with Fred, and he answered all of our questions.
The moment we landed in Kigali, we were picked up by our wonderful guide, Ronald. We landed at 4AM, and normally, the tour starts at 6AM, but Ronald was really supportive and understanding and came to pick us up earlier than planned.
We did the golden monkey tour in Volcanoes National Park, a gorilla trekking tour in Bwindi, Lake Bunyonyi, a short cruise on Kazinga Channel and also a short safari in Queen Elizabeth National Park. All of the accommodations were really nice and the people were polite and helpful. We were amazed by the 2 countries and we couldn't have chosen a better company for this trip.
Ronald exceeded our expectations with all the knowledge, happy spirit, and different discussions during our meals together. We had a minor problem with entering Uganda, because at the border we didn't receive the online visa that we applied to. Ronald stepped in and talked to the police officer at customs and helped us with the visa. Also the policeman was really understanding and helpful. There was a system problem and because of the Christmas holiday our visa was delayed. But all worked out good in the end.
We surely made a new friend in Ronald and the only sad thing for us was not having more time to discover more of Rwanda and Uganda. We will surely come back and use Frena Adventures again! A big thank you for both Fred and Ronald! Keep up the good job!

Chema   –  
Spain ES
Visited: December 2024 Reviewed: Dec 26, 2024

Email Chema  |  35-50 years of age  |  Experience level: over 5 safaris

Very professional
5/5

In December 2024, I did a four-day tour with Frena Adventures, and everything was great. Everything went so well, largely thanks to Isa, my fantastic guide. In addition to being an excellent driver, he knows Uganda well and knows a lot about the wildlife in the areas we visited. He was always present, attentive, and communicative and considered my preferences. Our accommodations exceeded my expectations, and all the meals were delicious. The gorilla trekking and the chimpanzee were fantastic. Also, we had a lovely drive along the Queen Elizabeth National Park. Isa was very committed to finding as many animals as we could. My only complaint is not having had more time to spend at least a couple of nights in each of the accommodations I stayed in. Without a doubt, I would repeat this with Frena Adventures and especially with Isa.

Sean   –  
United States US
Visited: December 2024 Reviewed: Dec 18, 2024

Email Sean  |  20-35 years of age  |  Experience level: first safari

Great Experience
5/5

My wife and I had a great experience with Frena Adventures. Fred was very communicative from the start and answered all our questions. We opted for the 3-Day tour with Gorilla Trekking in the Bwindi Forest in Uganda and the Golden Monkey experience at Rwanda’s Volcanoes National Park. Both experiences were exceptional and well worth the time and money. I can’t imagine trying to coordinate all this on my own and Frena had everything organized very well. It was a packed tour over just 3 days, but everything went smoothly.

Our guide Faruk was great and met us right outside the Kigali airport. He was very knowledgeable and accommodating to our needs. We really appreciate his services throughout our tour and highly recommend him as a tour guide.

We felt safe throughout our experience and would definitely would recommend Frena Adventures as a tour operator. Overall an amazing experience!

Adam Butler   –  
United Kingdom UK
Visited: November 2024 Reviewed: Nov 10, 2024

Email Adam Butler  |  35-50 years of age  |  Experience level: first safari

Once in a lifetime experience!
5/5

Yesterday we returned from our trip to Rwanda and Uganda via Frena Adventures and hosted by Ronald (what a guy!!!). We spent the first day with Golden Monkeys and the second day with the Mountain gorillas. It was without a doubt the best trip of our lives (and we try to go away as much as we can). Ronald was an absolute legend, he made us feel welcome, comfortable and safe. He knew when we needed to rest and when we wanted a good chat. He also had some big tunes playing in the car when we needed it!!. It wouldn’t have been the same trip without Ronald and Frena. Our plan is to go back again when we can to see the chimps.

Thomas   –  
Germany DE
Visited: October 2024 Reviewed: Oct 21, 2024

Email Thomas  |  50-65 years of age  |  Experience level: over 5 safaris

Great Experience and Best Service
5/5

Many thanks to Frena Adventures for this great trip. The dialog with Fred, the owner of the agency, was always professional and every question was answered very promptly.

A Uganda trip was tailored exactly to our wishes and all my ideas were taken into account. The selected lodges and hotels were all good, very good or top class! The Turaco Treetops Lodge in Kibale deserves special mention here. An incredibly beautiful jungle hotel in the middle of the forest. That alone is an experience in itself.

Our driver Ronald also deserves extra praise. He was always available and guided us very well and safely through Uganda. And anyone who has seen or even experienced the traffic in Uganda knows what I'm talking about. We felt we were in good hands at all times. We have traveled to several African and Asian destinations (including Bangkok!), but the roads and driving styles in Uganda are in a class of their own. The closer you get to the cities, the worse it gets. Driving directions, traffic signs and traffic lights are at most a friendly recommendation, but depending on the time of day and day of the week, little or no attention is paid to them. And Ronald has the full picture. After a day at the latest, we adopted the African serenity and the journey became a pure pleasure, no matter who comes towards you when, where and in which lane or takes your right of way as a matter of course. And if something didn't go as planned, which can happen in Central Africa, an innovative solution was sought and always found.

In addition to the numerous birds, antelopes, zebras, crocodiles, hippos, warthogs, elephants and giraffes, we were also able to marvel at lions, leopards and chimpanzees (at close range!).

The scenic beauty of the Nile Valley, the highlands, the jungle and the numerous waterfalls etc. also speak for themselves, and you can't help but be amazed. And above all, there are the incredibly poor, but always friendly and smiling people, especially the countless children.

To sum up: An all-round unique and fantastic experience.

Zheng Wu   –  
China CN
Visited: September 2024 Reviewed: Oct 1, 2024

Email Zheng Wu  |  35-50 years of age  |  Experience level: 2-5 safaris

Very good experience with this Safari tour
5/5

This gorilla and the chimpanzee tracking is amazing. Company designed the reasonable road to me so I can forget the tired on this trip far from China. especially thank you to My guide Ronnie, he is a good guy, he helped me a lot.

Jazz   –  
United Kingdom UK
Visited: September 2024 Reviewed: Oct 1, 2024

Email Jazz  |  50-65 years of age  |  Experience level: first safari

Amazing tour. Everything was perfect!
5/5

Ronald was our driver and he was terrific. Always on time and courteous and I had a great time joking with him. He made the tour so much more fun. Communication, service was to notch. Great value for money.

Colton Wiegers   –  
Canada CA
Visited: September 2024 Reviewed: Sep 28, 2024

Email Colton Wiegers  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable and over delivered on our experience
5/5

We did the gorilla trek in the Bwindi Impenetrable Forest in Uganda leaving from Kigali in Rwanda. Ronald was our guide for the 4 days and did an amazing job. He was personable and professional the entire time. The main purpose of our trip was the gorilla trek but we also did a number of other activities like the Golden Monkeys. All of them were unique and a great experience. The gorillas were absolutely breath taking and this experience, although quite expensive, was completely worth it. We got much closer to them than I would have thought too. Like 4 feet away at most at times. Our accommodations during the trip were all high quality as well which was a nice change from a previous safari we were on. All in all this was a great trip and Ronald made it even better by being accommodating to us when needed and sharing great information throughout the trip!

Rafi   –  
Netherlands NL
Visited: September 2024 Reviewed: Sep 23, 2024

Email Rafi  |  20-35 years of age  |  Experience level: 2-5 safaris

Ronald is the Man
5/5

We took a four day tour starting in Kigali to do
Twin lakes, Golden Monkeys, Gorillas (Uganda), Lake bunyoni.

Were greeted by our guide/driver Ronald who was professional, knowledgeable, friendly and really enhanced our trip

We came away with a great life experience and will cherish the memories for years to come

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 110
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 1
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