SafariBookings has received complaints from clients about African Sunsets Travel .

Reviews

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James   –  
South Africa ZA
Visited: March 2022 Reviewed: May 13, 2022

Email James  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of James and not that of SafariBookings.
Terrible! Fraudsters. Do not book!
1/5

I paid $5k for a safari to the Serengeti. They gave my money to a fake safari guide. He did take us but he was terrible. I've been on lots of safaris before so I know the quality of service that is normally provided. He knew nothing about the animals. He tried to take us away from an amazing hotel we booked and put us somewhere cheaper next door. He was angry when checking in and the hotel manager told us he was aggressive towards him. African Sunset travel pretended they cared but they didn't. They offered zero compensation. They are a fraudulent company do not book!

Reply from African Sunsets Travel
Posted on May 24, 2022

The client in question did book and use services as signed up, only to claim a 100% refund which was impossible after full investigation of the issue. Did the client book with us - Yes, did he use services? - Yes, Was he unhappy during the tour - No, the guide went above board to create a great atmosphere.

Cynthia’s   –  
United States US
Visited: September 2021 Reviewed: Mar 14, 2022

Email Cynthia’s

The review below is the personal opinion of Cynthia’s and not that of SafariBookings.
This company is currently bankrupt and will take your money and give you nothing!
1/5

We booked with African Sunsets for a 2020 tour of Namibia. We prepaid for lodge reservations, a vehicle and a guide. After we were in Namibia we found we had to pay for almost everything ourselves, with the promise that our expenses would be reimbursed before our trip was over. Reimbursement was delayed “for a few days”, them promised “ before we left the country”. Five months later we have never seen a penny of it. The worst of it was that the company stiffed our guide, who was the best guide we’ve ever had in a lifetime of travel.
We have been in contact with African Sunsets off and on since we returned home, with no response. I realize that Covid hurt the South African tour business badly, but this tour company was not honest with us about their financial condition and let us travel halfway around the world before we found out we still had another $4000 of debt to cover. Don’t book with them. They are not an honest agency.

Disclaimer

  • All corporate and/or tour info is provided by African Sunsets Travel , not SafariBookings
  • The tours offered by African Sunsets Travel are subject to their terms & conditions