Reviews

Average User Rating
4.5/5

Rating Breakdown
  • 5 star 207
  • 4 star 12
  • 3 star 7
  • 2 star 4
  • 1 star 7

Sort By: Date Most Helpful Rating 1-10 of 237 Reviews
Ian   –  
United States US
Visited: March 2023 Reviewed: Mar 24, 2023

Email Ian  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Ian and not that of SafariBookings.
I got scammed out of my deposit by this company.
1/5

DO NOT BOOK. "Silas" scammed me. I communicated via the email initiated on safaribookings.com . He told me his credit card machine was down and to wire the money (not uncommon for African safaris to wire money). I double checked other people were satisfied with his safaris, everything seemed extremely legit (they also wired money)

When I wired it he said he never received it then said I should have sent it via credit card on his website. When I showed him the email thread, he confirmed that was indeed his email, but said the invoice never came from him. Yet he denied his email has been hacked.

I'm not sure what's going on with this company and I'm hoping my bank can stop the wire. I'm happy to share the screenshots of my conversation back and forth so you can protect yourself.

When I asked what had happened he immediately shut me down and told me he doesn't want my business. It seems odd to me that a legitimate business isn't concerned that their email has been hacked.

I will update this review once I have reached conclusion on this event. But I wanted this warning published ASAP so other people don't get scammed.

Reply from Apodiformes Adventures
Reply from Apodiformes Adventures
Posted on Apr 13, 2023

I want to bring to your attention the issue of Mr. IAN SEWELL

Ian sent a direct enquiry regarding a tour he was interested in booking with us. We shared all the information until it reached a point he was to pay.
We receive all our payments through the website where payments are made through the link below:

https://apodiformesadventures.com/pay/


We shared this link with Ian but he purports to have received another email instructing him to pay through some funny bank account . The Bank whose account number he claims to have paid through is in Nigeria while we are based in Nairobi, Kenya.

I have asked Ian several times where he found the invoice but he cannot answer amicably. Ian claims our emails were hacked of which I have requested him to cooperate with our IT SPECIALISTS to find the source of the hack. This has been in vain since IAN doesnt want to cooperate . He nolonger responds to whatsapp messages and emails, a clear indication that he has not taken this issue seriously.

From our own preliminary investigations where we involved highly trained IT personell, It is clear our emails were never hacked.
We value our clients so much and for this reason we take issues raised by IAN seriously. We will continue digging deep into the issue and still urge IAN to cooperate with us in the investigations if it is true he was genuine in his allegations.


SILAS OWITI - DIRECTOR APODIFORMES ADVENTURES LTD

Andre   –  
United States US
Visited: January 2021 Reviewed: Jan 13, 2021

Email Andre  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Andre and not that of SafariBookings.
So and so
3/5

I did a slight variation of the 12 day safari that the company offers in January 2021 as a solo traveler. I paid $2820 + 3% credit card fee. The trip included 3 nights in Masai Mara, a day at Lake Nakuru, a day at Mt. Longonot + Hell's Gate, a day in Amboseli, and 3 days in Tsavo (1 in West, and 2 in East). I had previously done a safari in Tanzania in August 2017 for 8 days in Tarangire, Serengeti and Ngororongoro, and therefore I will compare this safari with the previous safari experience. There were both good and less good things about this safari in Kenya.

First, I think that visiting Kenya out of the high season in Masai Mara, which is July to October, may not be a good idea. I knew that the wildebeest will not be in Masai Mara in January, but I was expecting that there would still be many other animals. The wildebeest also had left Central Serengeti when I visited it, but there were still many other animals left there. In Masai Mara in January, though, there were very few animals with the exception of a small area near the gate. You could drive around sometime for an hour without seeing any animals. On the other hand, the animals migrate much less from the other parks, so the experience there was probably as expected.

The second issue to consider is that while the safari was advertised as 12 days, and there was some sort of game drive for all days except the last when we traveled from Tsavo back to Nairobi, the actual number of 24 hour periods for which permits were purchased was in fact 8. This is partially due to the long distances that need to be covered between parks, but also because the company wants to minimize the number of permits it has to purchase, so it includes quite a good amount of downtime in the itinerary, which is not evident when booking a trip. For instance, in the first day starting from Nairobi at 8AM, one could do a half day game drive in Masai Mara starting maybe from around 1-2PM at the latest. Instead, because of several stops along the way, including a half an hour stop a tourist shop right before the 1 hour stop for lunch, and also a stop at the lodge right at the gate of the park, one enters Masai Mara only at 4PM, for a relatively quick game drive. Similarly, on the day when we entered Amboseli coming from Naivasha, we could have entered the park at about 1PM, but instead, we entered at 4.30PM (we got to a lodge right at the park entrance and then stayed there for 1.5 hours). That was so that the next day, which was supposed to be a full game drive in Amboseli, we would not have to exit the park too early, because the company only wanted to pay for one 24 hour permit. These are just some examples - the whole schedule is affected by this. On top of that, the driver further cut the available time in the park. For instance, for the full day Amboseli game drive, he exited the park at 3.15PM, although the permit would have allowed exiting at 4.30PM. And he cut other days short as well. These being said, it is likely that other companies use the same strategy when setting itineraries in Kenya. What I can compare with is the itinerary that I had in Tanzania, where out of the 8 days I paid for, we actually stayed in parks for 7 days because they were very close to each other, and once we entered Serengeti, we stayed there for several days continuously, with the camps being right in the middle of the park.

Third, the accommodations that were offered varied quite a lot in terms of quality. The lodges where I spent 5 nights near Amboseli and Tsavo were very nice, while the rest where I spent the first 6 nights were much less so, with the hotel in Naivasha barely meeting the minimum for a tourist grade hotel. The food at the good lodges was good, but for instance, at the hotel in Naivasha, the breakfast was one fried egg, two pieces of toast and a little bit of fruit. This is very poor for an almost $3000 safari. In general, for the first 6 days, the food was quite poor in terms of quality and quantity, and I had to buy myself more food even though I don't usually eat a lot. The packed lunches during these 6 days were also insufficient. For instance, in Masai Mara, they were consisting of a small chicken leg, a banana, and a small vegetable sandwich the size of a closed fist.

Fourth, the van that was offered, while not a 4x4, as stated in the tour description, was relatively new and reliable. And since there were Land Cruisers to get us out when we got stuck a couple of times in Masai Mara, I would say that it was perfectly fine. In Tanzania all tours are run by Land Cruisers.

Fifth, the experience with the company's manager, Silas, also had good and less good parts. The communication prior to the trip and during the trip was very efficient, most times with almost instant responses. However, there were some things that were not as expected. For instance, he agreed that I would make the payment with the credit card upon arrival in Kenya never mentioning that he would expect me to pay a 3% fee until right when I had to make the payment, even though there were plenty of opportunities to do so during our prior communication. Normally, if the seller expects the buyer to pay that fee, that is clearly stated when agreeing on a price and payment method. Second, while he promised prior to the trip that I would be able to set my own game drive schedule during the trip since I had booked a solo trip, in practice that did not happen. As mentioned above, that was partially to avoid paying too many park fees, but also because the driver, Nelson, did not really care about what Silas had promised even if I mentioned that to him, and exited the park when he wanted to exit it even when I explicitly said that I would want to stay more on that day. The driver basically said that whatever I discussed with Silas has no bearing on him and I should talk with Silas if I have anything to discuss on that topic, that "this is Kenya and promises don't mean anything", and so on. While I can say that I did see enough of each of these parks, maybe except for Amboseli, I would have liked to make the most out of the time in Kenya and spend it in the parks even if sitting around looking at some animal, rather than in lodges. In Tanzania, I had no problem accomplishing this, unlike this safari in Kenya. However, for people who are fine spending more time in lodges, this may not be an issue.

As for the guides/drivers (I had two of them since the first one had a family medical emergency after the first 5 days), they also had good parts and less good. They were both very knowledgeable of the parks and of the behavior of the animals, and while in the parks, did their best to show me the animals and the various landscapes. The first guide, Jackson, was also perfectly fine to interact with. The second guide, Nelson, was quite weird. Much of the time, he was a perfect guide, but when contradicted or disagreed with using some objective facts, he was starting to say some really unpleasant things that I had never heard on any other guided trips I was on. Like if you were to tell someone that 1+1=2 instead of 3, as they claim, and then hear him telling you some unpleasant personal things because you dared to contradict him even if you do it in a casual way. I tried to not be too affected by these and I was mostly able to accomplish that, but it may ruin the trip for people who would be a little bit more affected by such discussions. Also, worth mentioning that both drivers were saying at times things that were clearly not true when it was serving their purpose, as I could tell from other sources of information, like asking other people there. But probably this is not too surprising.

Overall, I obviously enjoyed this trip through Kenya, although it could have been better on several dimensions. However, for people who think that they may do only one safari in their lifetime, I would personally recommend to do that in Tanzania in July-August, with time in Tarangire (which is a really special park even if less known), Serengeti (including a day in the North part at the Sand River to see the wildebeest crossing) and Ngorongoro Crater. You can do that in 8 days for less than the cost of this 12 day Kenya safari. That safari I did in Tanzania was perfect - it couldn't have been better - and was probably 10 times better than the one I did now in Kenya. On the other hand, if you have already been to Tanzania and want to also see another country, then Kenya also has interesting places and somewhat different landscapes and it is also definitely worth visiting if time and money allows you. As for the operator I booked with, it may well be that in that price range, all companies offer similar services, but just prepare yourself to be a little bit disappointed every now and then relative to what you would expect or was promised. However, you should still be able to enjoy the trip eventually if you can get over these issues.

Rohit Singh   –  
Germany DE
Visited: July 2024 Reviewed: Sep 7, 2024

Email Rohit Singh  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Rohit Singh and not that of SafariBookings.
Horrible experience with Apodiformes Adventures, can't recommend
1/5

We had a very bad experience with Apodiformes Adventures.
The communication and booking process prior to the tour was very smooth, up until it was time to pay the second part of the tour price in cash at pickup. After that, everything changed drastically. First of all, the game drive vehicle they provided was very different from what was promised. It was much much older and extremely uncomfortable. All other game drive jeeps we saw were much more modern & comfortable so we felt that the company tried to save money here, even though their tour is advertised as a luxury tour.
I asked Apodiformes Adventures about this but they ignored my messages!

Our safari guides (which were arranged by Apodiformes Adventures) told us that they only received our booking a day before our arrival, despite us booking several months before with Apodiformes Adventures, which is why they were not prepared for us. Also, our safari guides picked us up in Nairobi & had no idea how to get out of the city, which lead us to drive around for hours within Nairobi, before I had to give them my phone, as their Google Maps did not work properly. I contacted Apodiformes Adventures several times during this & they did not reply.

Also, we were sold a masai village tour through Apodiformes, which felt extremely unethical and like a scam to us. We paid 90 USD for being shown around a village for 10 minutes and later harrased to buy little magnets for 25 USD per piece. Once again, when we contacted our tour operator about this, they did not reply. It again seemed to us that everything goes very smooth up until you've paid the second part of the payment in person at the start of the tour.
The "luxury" lodge they booked for us had no idea we would be 3 people, since apparentely the tour operator failed to communicate this to them, which lead to another problem at room configuration at check-in, which took nearly one hour to resolve in order for us to get the extra bed in an already tiny room, since they had no other rooms available. I've taken 3 safaris in Africa, this one was by far the worst & I can only warn people against wasting your precious vacation with a tour operator that is quite seemingly not taking bookings seriously anymore.

Reply from Apodiformes Adventures
Reply from Apodiformes Adventures
Posted on Sep 8, 2024

Dear Rohit,

Many thanks for your detailed feedback. This helps us improve our services at Apodiformes Adventures.

I want to apologize for the challenges faced during your trip with us.

The only 2 clarifications I would want to make and which I believe will help our future customers are as follows;

1.Masai Village is 30$ per person and normally paid on site. This is an extra activity which is paid directly to the Masai Community who have set up a village to educate and inform tourists everything about their unique culture.

2. We always advise our clients to remain steadfast when visiting the Masai Village. Yes you will be met by many local Masai selling their merchandise but only buy when interested. Never be forced or coerced to buy their souvenirs unless you need it.

kind regards
SILAS

Boon   –  
Singapore SG
Visited: July 2024 Reviewed: Aug 1, 2024

Email Boon  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Boon and not that of SafariBookings.
Good at first but turning bad at the end
2/5

We have our tour at the end of July 2024. We have been in contact with Silas all this while for the arrangement. His response is very fast and even like midnight hour for him, he still can give you a response. At first before we settle and confirm the tour package, he always able to give fast response and show his enthusiasm. We have made good discussion, to settle down with our itinerary based on our flight schedule.

At one point in time, our flight got canceled, Silas also tried to accommodate our requirement, where he awaited us to give him confirmation of our next booking of flight. He also quickly responded and re-arranged our booked accommodation as well after our flight was confirmed. Although our request and questions were too lengthy and troublesome, he was still able to make time to explain. But somehow, when nearer to the date, his responses were getting shorter.

On the day Silas and the driver Ken were already there on time to pick us up from the airport. They also took us to get a sim card and buy packs of water for us on the trip. Ken was our driver and guide for all the game drive. We went to Nakuru then go to Maasai Mara, and last go to Naivasha. Overall, during the drive, from one place to another, and also during the game drive, Ken been on his phone always, only on and off will put it down. Even during the game drive, he was on the phone, and we thought that this might be his way to get information on the game drive. We didn't interfere much on this, as long as he driving safely.

Ken is a good driver, an experienced driver, but not a good guide. The problem is Ken shares only the bare minimum information with us. I am not requesting too much on this, but we felt that we were only briefed on the basic information. Most of the time we needed to prompt him with questions before we can get the answers, if we didn't ask or say anything, most likely we might not have given more information. There is a point where another vehicle broke down, and Ken offered to help fetch them together as we were staying at the same place. During this short trip, Ken was also on and off on his phone, where one of the passengers tried to do a video recording on the animals, he had to tell Ken to quiet down so that he could do his video recording on the animal. At which, we had been tolerating him on this, while we also did video recording, but we didn't so harsh on this point to make him stay silence at all.

When we visited the Maasai Mara village, we were asked to pay for the entrance fee, even though the itinerary plan stated it was included. 2 adults ws 60, and 2 kids were 30, so a total 90, where we only had USD100. At that point in time, we just paid first and without getting any change. It is later after communicating with Silas, and then he returned the 100 back to us. This shows the poor communication between him and the driver Ken.

On the journey, I had to find the topic for our communication with Ken, but every time it just went silence after a while. During the end of the trip, we were told that another freelance driver will pick us up, at which this driver Jidraf was able to talk more and introduced us to more information about Kenya this country, even sharing with us the lifestyle, the language, the towns, all those details that seem to be not important, he was able to share with us and tell us the background of that. This gave us a big comparison and noticed how little we got to know on our first 6 days of the trips. We were basically brought from lodge to lodge, and animals to the next animals only by Ken on our initial 6 days drive.

The problem with Ken also less communication with us, first incident is from Lake Nakuru to Maasai Mara. We were never told that we would be going to a souvenir shop and have lunch there. He just drove there and told us on the spot, he could have told us beforehand, we also understand that visiting a souvenir shop is part of a guided trip like this, but don't give us a surprise since it is all planned out.

2nd incident is about visit a Maasai Mara village, Ken could have briefed us on how it is going to be the routine on visit a village, or introduced some background, but nothing was said. Whether to put it before or after the Maasai Mara game drive, it was also not told until we asked.

3rd incident is when visiting the Hell's gate, where we needed to get a bicycle, we are family with young kids, and the young ones still don't know how to ride a bicycle. As an experienced guide, isn't it your responsibility to pre-alert us on what going to happen in Hell's Gate, and what is the plan for that. As a guide, you could have told us how much the price would be and told us to arrange for a bicycle with a children's seat, or a kid's bike with 4 wheels etc. But none was told, only until we reached the bicycle rental some distance before the entrance to Hell's gate, which is USD30 per bicycle. But what we have googled on the website the rental of bicycle only needs less than USD10. If we had not been careful and done our research before, we would have been scammed by the locals there. When we asked why the price hike, then we were told that it was peak season. But, when we reach the entrance of the Hell's gate, and we confront to Silas, only get to know, it is actually can get less than USD10, then we only offered to get the bike at this rate. At that point of time, we really don't know who to trust, neither Ken nor Silas. For those that are going to Hell's gate, please take note there is a guidance fee as well, if you don't pay for that, you don't have a guide inside, and you going to roam by yourself in which you might not know where to go, nobody gives you direction, and nobody brief to you the background of that.

4th incident was after Hell's gate, we were told Ken could no longer fetch us to airport on the next day, also our last day plan was to go to elephant orphanage and giraffe center. (Ken told us his car was faulty and needed immediate repair, but no one knew the truth). They arranged a freelance driver, who knew nothing about our next-day itinerary. The driver was only responsible for fetching us from Naivasha to the airport. Again, all of these was not well arranged and we were not told in advance. I thought the driver going to pick up the rest of the day up until drop us at airport, but after picked up then only knew he only responsible to bring us go to Nairobi and change another driver and vehicle. The elephant orphanage was supposed to be pre-booked one week in advance, and lucky enough my wife mentioned this, only they amended their mistake and booked it like 3 days before. Else I think it will be screwed up and end up we only left with giraffe center to go for.

5th incident is about the departure time from Naivasha to Elephant orphanage, we are foreigners and know nothing about operating hours. We thought visiting can be any time. But in fact, it is only 11am to 12pm. A day before, Ken suggested picking us up at 8am, but we told Ken to pick us up at 9.30am, since we did not have much plan for the rest on the last day. Ken did not tell us about the operating timing when I suggested 9.30am, but after that only he message and told me it will be close at 11am that's why needed to depart at 8am (also this information provided by him is wrong). Then he was like it's not his responsibility anymore, because he was not going to pick us tomorrow. Only then my wife double confirmed the time with Silas, only mentioned we must depart at 8am. Still the driver due to traffic came at 8.35am.

Luckily enough we managed to reach in time for the elephant orphanage. We do understand some hiccups on the itinerary happen, not everything goes to plan well, we only hoped it could be well communicated with us in advance about all the arrangements made. As a tour and guide expert, you should provide sufficient information about those entrance fees, travel duration needed, etc. I surely can google myself for all this information and do my own arrangements, but I trusted you to bring me the best experience. I do have a few persons who enquired me about this trip, but now I hesitate to give them your contact, as I don't know how trustworthy you are after this experience.

Still, I do recognize the effort from Silas, his fast response to requests, only it turned bad at the end of our trip. For Ken, he really a good driver, where he can drive out of the muddy place in a very bad situation, and he helped a few fellows to get out of those terrible situations where their vehicles were stuck. He is helpful whenever someone needs help.

Doreen Song   –  
China CN
Visited: June 2024 Reviewed: Jul 1, 2024

Email Doreen Song  |  20-35 years of age  |  Experience level: first safari

Incredible 9-day Safari Adventures
5/5

Just finished my Safari journey and returned to Shanghai. Reflecting on my 9-day trip in Kenya, I feel a deep sense of longing and gratitude. Fredrick’s efficient coordination and prompt adjustments were amazing. He was enthusiastic and always responded to my questions timely and in detail. Additionally, he helped ensure Sebastian as our guide, which was one of the reasons I chose Apodiformes Adventures. Special thanks to Sebastian, the best guide ever. He was everything I hoped for—experienced, nice, patient, and responsible. His extensive knowledge of the animals and interesting insights into their habits taught me a lot. Sebastian’s well-planned daily itineraries made each day of my Safari wonderful. On the day 7, we saw all of the Big Fives and saw very closely with lions, including the male. This was my first Safari trip, and I hope to explore more in the future and see my favorite animal, the cheetah. Many thanks to Sebastian.

Julia   –  
China CN
Visited: September 2023 Reviewed: Sep 27, 2023

Email Julia  |  20-35 years of age  |  Experience level: first safari

Apodiformes ahead of others
5/5

Great safari experience ever!!!
We booked an eight day Safari tour by Apodiformes. We were so lucky to have Sebastian as our guide during the whole trip I would definitely recommend and choose Sebastian again and recommend him to everyone who would come! It’s our biggest luck to have him by our side. We were amazed by his patience and superb driving skills. Thanks to his excellent performance and experience we collected the big 5 so quickly. He can drive the van with greatest skill that no one else can compare. You would not regret choosing him and we were happy and feel safe because he is trustworthy and we can rely on everyday. He had become our friend and we will miss him from now on. Apodiformes is the best

Vimal   –  
Netherlands NL
Visited: September 2023 Reviewed: Sep 22, 2023

Email Vimal  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Vimal and not that of SafariBookings.
Professional and helpful, Tanzanian side not very good!
3/5

We had a 11 days private Kenya and Tanzania safari. Silas is very professional and helpful. He was in his car in the carpark when we arrived. The flight arrival was delayed by one hour but after contacting him on the phone he promptly arrived to get us to our hotel.

The Kenyan part of our safari was excellent. The driver/guide Samuel is a very knowledgeble and a nice guy. But the disaster started the moment we crossed over to the Tanzanian side. We were made to pay $50 each to get the yellow fever certificates at the border. The person just took cash in Euros and filled in the yellow booklet. No vaccination was given. Upon asking for a receipt they gave some vague reasons saying that the internet was not working and that we shall get it by email, which, of course never happened. A Tanzanian driver received us and we started our Tanzanian journey to the Serengeti park. Within about one hour the left rear wheel of the rickety Toyota Land Cruiser just came off while we were driving! Luckily no one was hurt. We were in the middle of nowhere on a village road. The driver managed to change the wheel with the help of few villagers and we resumed our journey. After every 15 minutes of driving the driver had to tighten the screws of the wheel. This happened a few time. Then suddenly that newly changed wheel had a flat tyre! The driver just could not change it. He had to arrange an alternative private transport for us from the nearby village, who was kind enought to take us till the Serengeti gate. In the process we lost many hours. Ultimately we could reach our camp site after 8PM, eight hours after the border crossing!

The new Tanzanian driver gave a very unprofessional and unfriendly impression. The game drives in Serengeti and Ngorongoro crater were excellent. On our fourth night in Tanzania we were dumped in an extremely low level hotel near Lake Manyara. A very depressive place indeed. Certainly the lowest level of acommodation we had during our entire trip. The driver did not know that we needed to make a game drive in Lake Manyara National Park. There was no time for that any more. The next day we had to leave for Tangerine National park. The only solace on the Tanzanian side was that the national park game drives were really worth the trouble.

We had a sigh of relief after crossing over to Kenya without much trouble. The last two days in Kenya were very good with game drives in Amboseli, and transfer to Nairobi for our return flight home.

I requested Silas to reconsider his contract with his Tanzanian partner "Seven Wonders Safaris" in Arusha, Tanzania, which prompted him to end his contract with them. Thank God.

I hope this small review is helpful.

AlanB   –  
Spain ES
Visited: August 2024 Reviewed: Sep 7, 2024

Email AlanB  |  65+ years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of AlanB and not that of SafariBookings.
Good & Bad
1/5

I booked a safari with my wife with Apodiformes for our 50th anniversary. I arranged it with Frederick who worked with me to organise a 4 days Masai Mara trip at a cost of about $3600, Frederick was very efficient & booked everything & communicated with me very well. Our driver as arranged collected us from our hotel 7-30am prompt. On our drive to the Masai Mara it became obvious that the land cruiser was very underpowered when it came to large hills & had to climb I second gear. The driver/guide Tom was excellent throughout our trip. We stayed as recommended at Jambo Mara Safari camp & everything was very good however I would not liked to have stayed in the wood cabins in hotter weather as there was no air conditioning only a fan.
As the safari progressed into the second day it became apparent that the vehicle had a number of problems, some windows didn't open properly, the seats behind the driver were so well worn that passengers were constantly sliding forward & having to sit themselves up regularly, the suspension on the vehicle was very hard, some electrics were not working & some seat belts missing. Far from ideal when on a 8 to 10 hour safari.
On our last day the driver said that we would need to set off for Nairobi at 6-30 am so we could make it to Nairobi to catch our flight to Diani Beach. ( As arranged by Frederick). This meant that we did not have the morning safari as was on the itinerary that Frederick had promised & we had paid for. $400 dollars for park fees plus fees for safari. The day after we arrived at Diani I emailed Frederick with my complaints & he said that he would have to talk to the driver, I told him that I expected compensation for the missed safari & the fees for entry to the Masai Mari that we did not get. In total I had to contact him 4 times over a week to be finally told by Frederick that he couldn't refund me until November at the end of there season as they didn't have the money.
I would not recommend dealing with this company as they are not interested in the customer service in fact they are thieves. Don't deal with Frederick or Apodiformes (Nairobbery)

****
In answer to Silas comments regard my earlier review.
Please find time to look at the itinerary supplied by Apodiformes, it clearly says it includes a morning game drive on the last day, there is no mention of complimentary. I don't know any other tour operator that gives complimentary game drives when it costs $200 per person to enter the Masai Mara.
My flight to Diani Beach was at 14-45 & it was arranged by Fredrick as part of the package, not noon as you stayed.
I think you are a professional excuse maker, look at the facts.

Reply from Apodiformes Adventures
Reply from Apodiformes Adventures
Posted on Sep 8, 2024

Halo Alan,

Thanks for your detailed review. We dont take it for granted.

Most importantly receive my apologies for the challenges faced.

I am happy our driver Tom took care of you nicely until the end of the trip.

Regarding your concern: For the last day in Masai Mara , we normally have an optional early morning game drive. This is never paid for but a complimentary service to our customers especially to those that normally have late night outbound flights from Nairobi. We prefer to extend this complimentary game drive so that they dont arrive in Nairobi early and stay idle/bored at the airport.

In your case we had to take a pre-caution since your flight from Nairobi to Diani Beach was leaving at noon hence any time wasted would have resulted into you missing the domestic flight . This is why we advised your driver to leave Masai Mara early enough since the roads are normally unpredictable.

Thanks and Have a wonderful time at the Kenyan Beach. We look forward to meeting you in Nairobi before you fly back Home.

SILAS

Simone   –  
China CN
Visited: July 2024 Reviewed: Jul 28, 2024

Email Simone  |  20-35 years of age  |  Experience level: first safari

Everything we'd hoped for and more
5/5

We recently had the great opportunity to embark on a 7-day Safari, and our experience was truly unforgettable, thanks to our safari guide, Denis. We'd never been on safari or to Africa before so we didn't entirely know what to expect, and we were very happy with the outcome.



Our trip itinerary was as follows: Day 1-3, Travel Nairobi to Masai Mara, Day 4 Lake Nakuru, Day 5 Samburu, Day 6-7 Amboseli, and Day 8 flight back to home.

Denis was great. From start to finish, his expertise for the wildlife and attentiveness made our adventure both thrilling and reassuring. He was tireless and enthusiastic, admirably drove us many many miles for many hours over incredibly rough terrain and still was keen to take us out on a game drive the same evening, he was very receptive to our questions and taught us a lot about Kenya. Of course though one of the best things about Denis was his knowledge of all the areas and was very patient with us. He always found the way to get the best angle of the scene for us to witness and take photos. 


Our trip was a private tour, and so it was just my best friend and I with Denis in the vehicle. We had loads of space and it was great this way because we had the freedom to do exactly what we wanted, like go out on an epic 9-hour game drive (well done Denis). It also meant that everything was done at our convenience, we could choose what we wanted to see and also always have the best views out the vehicle. The roof was open on the van for game drives so you could stand and look out, which was great fun and the breeze was lovely.

We saw some absolutely incredible sights while we were in Kenya. We saw all the animals from the “Big five” and not only, lots of lions, including some mating and hunting, and the tree-climbing lioness with her cubs looking up at us from the bushes in Lake Nakuru. We saw loads of hyenas with prey in their mouths. Samburu was also so picturesque, we saw different species of zebras and giraffes. In Amboseli we saw lively herds of elephants bathing in the sand and swamps as well as different species of birds. And of course the most prized sighting in the Masai Mara: we were treated to the sight of wildebeests running through the grassland and huge male giraffes watching us from afar as if they were standing still in the morning mist, and great herds of hippos in the river. On the border between Kenya and Tanzania, the sun is slowly setting, and in the distance a herd of elephants is slowly making its way towards us. The wind blowing through the African savannah at sunset feels like an eternity.

We really had such a fantastic time with Denis, he also arranged a picnic lunch for us in the wilds of the Masai Mara. It was wonderful just knowing that everything was taken care of for us, and we had absolutely nothing to concern ourselves with during our trip, except having an amazing time and learning about the beautiful Kenyan wildlife.

The only disappointment was that when we chose our hotel no one informed us in advance that our accommodation in Amboseli was outside the park, which meant that it would take more time to get there and back, and that we wouldn't be able to get to the park early enough to see the sunrise. Also, we would have liked to have been told beforehand about the time we would need to spend on the road and other details so that we could understand our options and better tailor our itinerary, otherwise the long drive would have been exhausting for both the guide and us. Other than that, everything's just perfect.

Asante sana, Kenya.
See you next time.

Simone

Sarra   –  
Netherlands NL
Visited: October 2023 Reviewed: Nov 4, 2023

Email Sarra  |  20-35 years of age  |  Experience level: first safari

Love, Care & Attention, we had the best time!
5/5

We traveled with the 2 of us on a private safari and our driver Sebastian was an amzing spotter and tour guide throughout the whole trip.
He picked us up straight from the airport then we met the tour operator Sillas shortly for breakfast & final payment before we headed on our journey. Have seen the big 5 already by Day 3 and lots of other animals and birds, just mesmerizing. As two women travelling through Kenya we felt very safe & welcomed. He even went out of his way to invite Ken a member of the Maasai Tribe to spend a whole day with us, tell us about his culture and have lunch in the bush with us with huge birds roaming around us waiting to get a share from our lunch boxes. For our last days on the beach he dropped us at a train station where we traveled 1st class to Mombasa where our kind driver Joseph was already waiting for us, who also picked us up again to drop us at the airport once our vacation came to an end. Just a great package overall.

Organization:
Silas has a very quick turn around time from quotation to connecting with us via whatsapp and arranging all the details.
He was flexible in incorporating a balloon safari, too. Only a few small hickups on the accomodation booking for our time on Diani beach and a pre-arranged massage which was included in our package upon arrival after the taxing safari ride. I would recommend after paying the 30% upfront to pay the rest in local currency once there as you can easily withdraw Kenyan schilling if you are not from an origin country that has USD.

Accomodations:
All accomodations picked were a great build up from family run to high class every following accomodation brought the customer experience level one stage up and kept us in awe. The staff in all accomodations was exceptionnal.

People:
Kenya as a travel destination is remarkable, the saying every Kenyan is a happy Kenyan i have experienced myself. In addition to their long working hours being resilient to fatigue while staying kind and friendly not only towards us but also towards each other was a great sight. Lots of take away's for me coming back home. Please remember to always have sufficient Schilling cash in your pocket for tipping the staff.

Our Tourguide:
I recommend Apodiformes to everyone wanting to have a transformative amazing experience in Kenya & please do ask for SEBASTIAN as your driver & tour guide as he made this journey absolutely unforgettable for us. He was well connected with other spotters and made sure we have seen from Leopards, Cheetas, Rhino close up's, Elephant herds, Lion prides in action to lots of Pumbas, Gazelles, Zebras, Wildbeast & Buffalos etc. Simply more than we could have imagined. We even discovered our love for birds as there is such a big variety.
Patient, knowledgeable, fun & caring he handled the situation when our car temporarily broke down very professionally & even stopped to help somebody else change a tire while we were watching the crocodiles in the water. Nice to see & observe and fully immerse into Kenya's every day life :)

5 stars for the tour organizer Silas, our driver in Mombasa Joseph & of course for our amazing tour guide during safari Sebastian!

HIGHLY RECOMMEND!

Average User Rating
4.5/5
Rating Breakdown
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  • 2 star 4
  • 1 star 7
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