Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 25
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 29 Reviews
Bonface Wambugu   –  
Kenya KE
Visited: August 2024 Reviewed: Oct 19, 2024

Email Bonface Wambugu  |  20-35 years of age  |  Experience level: 2-5 safaris

Grace from Crystal Tours and Travel is a top-tier safari operator who seamlessly blends adventure.
5/5

I recently had the pleasure of booking a 5-day Masai Mara safari with Crystal Voyage, and it was an outstanding experience from start to finish. The communication was seamless—every question I had was answered promptly and with great detail. The service was impeccable; from the moment we arrived, we felt well taken care of. The value for money was excellent, offering an incredible safari experience at a reasonable price. What stood out most was the reliability; everything went exactly as planned, with no hiccups or delays. The safari itself was perfectly organized, with knowledgeable guides, breathtaking wildlife sightings, and an unforgettable itinerary. I highly recommend Crystal Voyage for anyone looking for a stress-free and enriching Masai Mara safari!

DEE SINGH   –  
United States US
Visited: August 2024 Reviewed: Sep 3, 2024

Email DEE SINGH  |  50-65 years of age  |  Experience level: first safari

Great customer service
5/5

Excellent customer and attentive tour guide. Highly recommend Crystal Tours!

Awele   –  
Nigeria NG
Visited: April 2024 Reviewed: Apr 23, 2024

Email Awele  |  35-50 years of age  |  Experience level: first safari

A Splendid and well experienced tour operator.
5/5

It was a wonderful experience having to visit the national park through Crystal Voyage. My trip was worth every penny, and I had a good excursion time with my tour guide, making sure I understood the wild. Crystal Voyage has helped me fulfil a dream of seeing animals in their natural habitat. I can now boast that I have watched National Geographical wild in a live experience and not just seeing them on TV 😀.
I had a very good and experienced tour guide with Crystal Voyage.

Ramesh   –  
India IN
Visited: May 2023 Reviewed: Apr 18, 2024

Email Ramesh  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellently organized tours to the masai mara
5/5

Our tour and Safari of the Masai Mara was wonderful. Grace of Crystal had planned and made all the impeccable arrangements and was there in person to see us off. Fred our guide was very knowledgeable and drove us from Nairobi and back,. He took us for multiple drives and helped us get great sightings by coordinating with other guides. The Masai Mara is a wonderful place and I would not mind going back again and would not hesitate in using the services of Crystal Voyage again.

Jimmy Hsu   –  
Taiwan TW
Visited: April 2024 Reviewed: Apr 16, 2024

Email Jimmy Hsu  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent
5/5

Excellent 👍
Our guide, Robert, did a very good job driving us in and out of the Safari.

William   –  
Canada CA
Visited: March 2024 Reviewed: Apr 7, 2024

Email William  |  50-65 years of age  |  Experience level: first safari

Robert was excellent!
5/5

Our driver, Robert, was excellent. He was knowledgeable about the wild life and also the plants in the park. He ensured that the safari was the best experience for us.

Christopher   –  
Canada CA
Visited: March 2024 Reviewed: Apr 6, 2024

Email Christopher  |  35-50 years of age  |  Experience level: first safari

Unforgettable Two-Day Safari at Maasai Mara with Sarova Mara Game Camp
5/5

From the moment we set out on our two-day safari adventure in the Maasai Mara National Reserve, it was clear that we were in for a once-in-a-lifetime experience, and our stay at Sarova Mara Game Camp only amplified this feeling.

Our journey began with a warm welcome from our driver and guide, Robert, who was not only incredibly knowledgeable about the wildlife and the ecosystem of the Maasai Mara but also shared fascinating insights and stories that enriched our understanding of this magical place. His expertise and keen eye for spotting animals allowed us to witness a breathtaking array of wildlife, including the majestic Big Five. His passion for conservation and his respect for the natural world were truly inspiring.

The Sarova Mara Game Camp was an oasis of comfort and luxury in the heart of the wilderness. Our tented accommodation offered the perfect blend of rustic charm and modern conveniences, allowing us to relax in comfort while being surrounded by the raw beauty of nature. The staff at the camp were exceptionally hospitable, making us feel at home with their attentive service and warm smiles.

Our safari in the Maasai Mara was a dream come true, and the memories of this incredible journey will stay with us forever. A big thank you to Robert for being an outstanding guide and to the entire team at Sarova Mara Game Camp for their hospitality. This experience has not only given us a deeper appreciation for wildlife and nature but has also left us with a longing to return.

Highly recommended for anyone looking to explore the wonders of the Maasai Mara. This trip is a testament to the beauty of Kenya and its incredible wildlife.

Jennifer   –  
United States US
Visited: December 2023 Reviewed: Feb 15, 2024

Email Jennifer  |  50-65 years of age  |  Experience level: 2-5 safaris

Crystal was responsive and went above and beyond in order to plan and execute the perfect trip!
5/5

Crystal booked my accommodations with Serena Hotels in Masai Mara, Amboseli, and Lake Elementaita complete with full-board for two people. Grace was my contact and she was fabulous. I have never wired money before and she was available for all my questions (and problems) even with the time difference. She walked me through and communicated with me to ensure everything was completed correctly. The Serena Hotel chain is beautiful but our schedule needed a little flexibility... especially on meals. Grace was very happy to work with the hotel in Amboseli to make changes to our schedule. (Instead of having lunch the first day, we received a credit and had lunch on our last day there.) We also were able to get a packed lunch in Lake Elementaita. If you want a very nice hotel with great views, good food, and nice service, choose Serena. The staff are so nice and welcoming, no request is too much for them to assist with. I am not sure if it was Crystal's magic but while there I got to check off three things on my bucket list. In Amboseli, we found Craig, the majestic bull elephant, and the clouds cleared and I was able to see the mountain. It was a perfect ending to a pretty spectacular trip. I highly recommend Grace and Crystal Tours.

Damola   –  
Nigeria NG
Visited: November 2023 Reviewed: Dec 20, 2023

Email Damola  |  20-35 years of age  |  Experience level: first safari

Very Interesting and interactive
5/5

The tour guard gave us detailed explanation and history about Kenya, its worth the experience

Ita Duron   –  
United States US
Visited: November 2023 Reviewed: Dec 19, 2023

Email Ita Duron

Kind and knowledgeable
5/5

I can only compliment Crystal Voyage for their professionalism, patience and customer service.The staff in the main office are logistical masterminds and made everything connect smoothly, while my tour guide was sincerely invested in making my day a memorable experience. Although, as much as he searched, the tiger never appeared, I enjoyed a most beautiful experience during the safari. Thank you very much to Crystal Tours.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 25
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0
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