Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 16
  • 4 star 0
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Jaye   –  
United States US
Visited: June 2018 Reviewed: Jun 21, 2018

Email Jaye  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Jaye and not that of SafariBookings.
When it went well it went well but when it didn't....
3/5

I know people rave about this company. And, I guess, if you didn't have any problems with them then they were good. But if you do experience a problem with them, they don't really want to hear from you with the what the issue was. I had a 6 day safari booked with them and it was good until I got to the Masai Mara and then things went off the rails. They gave me an incorrect park permit which the rangers would not honor. I contacted the person in the US who did my booking and she wanted to know why I was calling her about this. I mean, she did take my money for the trip so I thought she could quickly contact the Nairobi office for me and get this straightened out but no. After spending over an hour on a desolate air strip in the Masai Mara arguing with park officials and in order not to be sent back to Nairobi on the next plane, I had to pay the entrance fees again even though it was included in my safari payment. When I did speak with the head of customer service for Gamewatchers, she wouldn't confirm to me that I would be refunded for something I had paid for twice (ultimately about a week later I did get a refund). But then, because of this debacle at the park entrance, I missed a game drive which the hotel blames on me for not showing up for (because I couldn't get in to the park due the Gamewatchers giving me an incorrect permit) and neither the hotel, Mara Serena, or Gamewatchers will refund that. As a matter of fact on this issue, Gamewatchers has gone completely silent. So no, this is not a tour operator I would recommend.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 16
  • 4 star 0
  • 3 star 1
  • 2 star 0
  • 1 star 0
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