Sekanka Safaris Team retreat in Makgadikgadi Pans.
Sekanka Travel and Tours Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Botswana guides association & Botswana Tourism Organisation
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $250 to $1,600 per person per day (USD, excl. int'l flights)
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Reviews
JE
Email Gill Rees | 65+ years of age | Experience level: over 5 safaris
Botswana, Victoria Falls, Zimbabwe, Zambia and the zambezi were all an amazing experience.
The tour was value for money, we stayed at some amazing places and the food everywhere was brilliant. We had booked this holiday not wanting or expecting luxury. We wanted 2 or 3 star guest house/ lodges for the experiences. There we some last minute changes which really annoyed us ( in the places we stayed) some were an upgrade which we did not really want. Our guides for the whole trip were brilliant. I would stay at all the lodges again, but not sure if I would use the same company. However we all loved it.
Reply from Sekanka Travel and Tours Safaris
Posted on Jun 29, 2024We are very surprised, to say the least, with how you rated our services. There were no last-minute changes per se, but calculated changes following feedback from the clients that traveled before you. For the 2 lodges, we had changed there were valid reasons and the changes were done in good faith, with both lodges upgraded.
We do acknowledge you wanted to stay at 2/3-star accommodations but I am not sure if you would have enjoyed taking cold showers or felt comfortable in situations that were described as 'appalling' by other clients that travelled before you. Or in Victoria Falls, where allocated rooms were near the bar and restaurant when we knew the lodge was fully booked and the noise was going to be a problem.
You had initially contacted us about the changes and we went into detail about the situation, at that time to your satisfaction. In the email you responded with you said 'There were no complaints'.
We are a small team and company but we are sure you were hosted fully and with great professionalism. Your 3-star review lacks objectivity altogether and therefore fairness to all the people that hosted you on your visit. Even more, since you say they were brilliant at the same time.
Reading your review, in which you are complementing the guides, expressing your satisfaction with the food in all the places and the places themselves and stating that you would ''stay at all the lodges again'' and furthermore saying that ''we all loved it'' contradicts the fact that you would not use our services again - as we made it happen.
We would have welcomed and appreciated objective criticism as it helps us grow and improve our services.