SafariBookings has received complaints from clients about Lamara Tourism.

Reviews

Sort By: Date Most Helpful Rating 11-20 of 42 Reviews
Collins   –  
United Arab Emirates AE
Visited: January 2020 Reviewed: Jan 24, 2022

Email Collins  |  35-50 years of age  |  Experience level: 2-5 safaris

Very reliable I strongly recommend.got value for my money
5/5

It was so so nice thanks to you guys,with lamara no regrets see you soon..

ALIREZA   –  
Germany DE
Visited: December 2021 Reviewed: Jan 6, 2022

Email ALIREZA  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of ALIREZA and not that of SafariBookings.
Not a reliable tour operator. They will try their best to over-charge you.
2/5

I received different accommodation than what I originally ordered.

Reply from Lamara Tourism
Reply from Lamara Tourism
Posted on Jan 7, 2022

We explained the changes prior the booking of the safari to you, we once again apologize for the inconviniences caused

Godfrey Owambo   –  
United Arab Emirates AE
Visited: August 2019 Reviewed: Dec 22, 2019

Email Godfrey Owambo  |  35-50 years of age  |  Experience level: 2-5 safaris

La Mara Tourism is my choice operator
5/5

La Mara Tourism is just the best, they were totally on top of the game, they guest service was superb with very friendly staff. The Safari experience was just beyond our expectations. The big cats and what they called the big five. Don't miss to visit the famous Masaai Mara and the world's biggest game Park in the City the Nairobi National Park is a must see.

Godfrey Owambo   –  
United Arab Emirates AE
Visited: August 2019 Reviewed: Dec 22, 2019

Email Godfrey Owambo  |  35-50 years of age  |  Experience level: 2-5 safaris

One stop shop for all for your Kenya safari tours
5/5

La Mara Tourism is just the best, their services were just beyond my expectations the tour guides were just amazing knowing the best part of the Jungle to find the animals the Lions which are normally difficult to find during day time as we were told but we were lucky to see them. Maasai Mara is must visit if you want to see the real African junge, & The Nairobi National Park which prides itself as the world's biggest national park within a city is a must do!
Thank you La Mara!

Millicent   –  
Egypt EG
Visited: August 2019 Reviewed: Dec 11, 2019

Email Millicent  |  20-35 years of age  |  Experience level: first safari

I had an awesome experience
5/5

The guides did a great great job communication was perfect and the time was very punctual

Hannes   –  
Germany DE
Visited: August 2024 Reviewed: Aug 30, 2024

Email Hannes  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Hannes and not that of SafariBookings.
Scam! Be very careful with this Company!
1/5

I was terribly scammed by Lamara Tourism! I booked a 3 day Masaii Mara fly-in safari which required a deposit of 862 USD. After the deposit was received, they started ignoring my messages once I asked for further details which was the first sign that something was wrong. I then reached out to Mara Serena Hotel where we were supposed to stay but they confirmed they never received any payment from Lamara Tourism and therefore the booking was cancelled. Lamara Tourism is a highly fraudulent company, please avoid them at any cost to avoid a lot of trouble and a loss of money.

Reply from Lamara Tourism
Reply from Lamara Tourism
Posted on Sep 3, 2024

I sincerely apologize for the distressing experience you had with your booking with us, and we understand how frustrating and disappointing this must have been, especially with your safari approaching.

However, we are aware that you brought this issue to our attention almost a month before your safari, and I regret that our communication was not as timely as it should have been. This situation is certainly not reflective of the high standards we strive to maintain at Lamara Tourism and our quality of our safari experiences.

Regarding your request to cancel the booking, we respect your decision and we are ready to initiate the cancellation process. And the first step is usually filling the cancellation form then we process the refund accordingly, which is provided once a formal cancellation is requested.

While we deeply regret that this situation has led you to reconsider your plans with us, I kindly ask that our agents not be intimidated or threatened. We value honest feedback, whether positive or negative, as it helps us improve our services. Your insights into what went wrong are invaluable, and we will be taking steps to ensure that similar issues do not occur in the future.

Wishing you all the best.

JC   –  
United Kingdom UK
Visited: March 2024 Reviewed: Apr 24, 2024

Email JC  |  20-35 years of age  |  Experience level: over 5 safaris

Always goes the extra mile
4/5

Lamara Tourism provided an exceptionally personalised service towards making our dream honeymoon. In the run up to our holiday, Willy and the team were super knowledgable and gave good range of options throughout the process. We built a 3 week itinerary including Mt.Kenya, Mara & Tsavo with a drop off in Mombasa before we went onto Lamu.

On draft completion you would get a full PDF write up of each stage of the trip, photos, hotel and what was included.

Whilst on the trip we need a last minute change in itinerary, shifting everyday a day and adding another day in Mara. This was dealt with with minimal effort from our part and completely taken out of our hands, great!

Two areas I think they could have improved on is the consistency of their invoicing which came across slightly unprofessional and raised alarm bells (we got that resolved and all was good - don’t worry!).

Additionally we ended up choosing a couple of the hotels ourself (which is fine), however given that lodge was part of a wider group with multi-nights offers across their locations, we could have benefited from switching other hotels on the route.

Damu Pevu   –  
Canada CA
Visited: August 2019 Reviewed: Apr 15, 2024

Email Damu Pevu  |  35-50 years of age  |  Experience level: over 5 safaris

Handy, honest and informative
5/5

Embark on an unforgettable safari adventure in the iconic Maasai Mara. Traverse the sweeping plains of this legendary reserve, home to the renowned Great Migration. Encounter the Big Five—lion, leopard, elephant, buffalo, and rhino—in their natural habitat, while expert guides from LA Mara provide fascinating insights into their behavior. Witnessed the drama of predator-prey interactions and the beauty of diverse birdlife. As the sun dips below the horizon, retreated to a luxurious tented camp, where gourmet cuisine and traditional Maasai hospitality await. Awoke to the symphony of the savanna and continue our exploration of this pristine wilderness, where every moment is a masterpiece.

James   –  
Kenya KE
Visited: August 2023 Reviewed: Oct 3, 2023

Email James

Very professional, eloquent and had alot experience.
5/5

I really did enjoy my tour to maasai mara with lamara tourism this season, I could highly recommend it and am looking forward to more such experiences.

Ernesto   –  
El Salvador SV
Visited: October 2022 Reviewed: Oct 29, 2022

Email Ernesto  |  50-65 years of age  |  Experience level: first safari

Experienced and on point!
5/5

Great experience that I definitely recommend. Everything on point. The guide and the driver know exactly where to take you for the best view of the park and animals. The are very experienced and bring you all the necesary information to educate you and guide you through the whole safari. Can’t wait to come back!

Disclaimer

  • All corporate and/or tour info is provided by Lamara Tourism, not SafariBookings
  • The tours offered by Lamara Tourism are subject to their terms & conditions