#lamaratourism
Lamara Tourism
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $460 per person per day (USD, excl. int'l flights)
Reviews
AT
Email Fabian | 20-35 years of age | Experience level: first safari
Be careful, not reliable and fraudulent!
We recently tried to book a safari with them but after a deposit was paid they stopped all communication, since about 2 weeks now. If you want to avoid a lot of trouble which ruins your holidays, do not book with them!
Reply from Lamara Tourism
Posted on Sep 3, 2024 I sincerely apologize for the distressing experience you had with your booking with us, and we understand how frustrating and disappointing this must have been, especially with your safari approaching.
However, we are aware that you brought this issue to our attention almost a month before your safari, and I regret that our communication was not as timely as it should have been. This situation is certainly not reflective of the high standards we strive to maintain at Lamara Tourism and our quality of our safari experiences.
Regarding your request to cancel the booking, we respect your decision and we are ready to initiate the cancellation process. And the first step is usually filling the cancellation form then we process the refund accordingly, which is provided once a formal cancellation is requested.
While we deeply regret that this situation has led you to reconsider your plans with us, I kindly ask that our agents not be intimidated or threatened. We value honest feedback, whether positive or negative, as it helps us improve our services. Your insights into what went wrong are invaluable, and we will be taking steps to ensure that similar issues do not occur in the future.
Wishing you all the best.
We were left stranded and never arrived
Do not lose your money, they will not answer calls or emails and leave you stranded at the airport