#lamaratourism
Lamara Tourism
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $460 per person per day (USD, excl. int'l flights)
Reviews
We were left stranded and never arrived
Do not lose your money, they will not answer calls or emails and leave you stranded at the airport
AT
Email Fabian | 20-35 years of age | Experience level: first safari
Be careful, not reliable and fraudulent!
We recently tried to book a safari with them but after a deposit was paid they stopped all communication, since about 2 weeks now. If you want to avoid a lot of trouble which ruins your holidays, do not book with them!
Reply from Lamara Tourism
Posted on Sep 3, 2024 I sincerely apologize for the distressing experience you had with your booking with us, and we understand how frustrating and disappointing this must have been, especially with your safari approaching.
However, we are aware that you brought this issue to our attention almost a month before your safari, and I regret that our communication was not as timely as it should have been. This situation is certainly not reflective of the high standards we strive to maintain at Lamara Tourism and our quality of our safari experiences.
Regarding your request to cancel the booking, we respect your decision and we are ready to initiate the cancellation process. And the first step is usually filling the cancellation form then we process the refund accordingly, which is provided once a formal cancellation is requested.
While we deeply regret that this situation has led you to reconsider your plans with us, I kindly ask that our agents not be intimidated or threatened. We value honest feedback, whether positive or negative, as it helps us improve our services. Your insights into what went wrong are invaluable, and we will be taking steps to ensure that similar issues do not occur in the future.
Wishing you all the best.
DE
Email Hannes | 20-35 years of age | Experience level: first safari
Scam! Be very careful with this Company!
I was terribly scammed by Lamara Tourism! I booked a 3 day Masaii Mara fly-in safari which required a deposit of 862 USD. After the deposit was received, they started ignoring my messages once I asked for further details which was the first sign that something was wrong. I then reached out to Mara Serena Hotel where we were supposed to stay but they confirmed they never received any payment from Lamara Tourism and therefore the booking was cancelled. Lamara Tourism is a highly fraudulent company, please avoid them at any cost to avoid a lot of trouble and a loss of money.
Reply from Lamara Tourism
Posted on Sep 3, 2024I sincerely apologize for the distressing experience you had with your booking with us, and we understand how frustrating and disappointing this must have been, especially with your safari approaching.
However, we are aware that you brought this issue to our attention almost a month before your safari, and I regret that our communication was not as timely as it should have been. This situation is certainly not reflective of the high standards we strive to maintain at Lamara Tourism and our quality of our safari experiences.
Regarding your request to cancel the booking, we respect your decision and we are ready to initiate the cancellation process. And the first step is usually filling the cancellation form then we process the refund accordingly, which is provided once a formal cancellation is requested.
While we deeply regret that this situation has led you to reconsider your plans with us, I kindly ask that our agents not be intimidated or threatened. We value honest feedback, whether positive or negative, as it helps us improve our services. Your insights into what went wrong are invaluable, and we will be taking steps to ensure that similar issues do not occur in the future.
Wishing you all the best.
AT
Email Will | 20-35 years of age | Experience level: 2-5 safaris
TERRIBLE
NOT RECOMMENDED. Avoid booking tours with this company. We reserved a private safari with this company and agreed on an itinerary including two game drives (3 hours in the afternoon and 2 hours in the morning next day) for every national park in our tour. The day of our tour, the driver (not even the tour office) informed us that the game drives in the morning were not possible because the parks changed their re-entry policies. The change in policies is totally understandable, but the lack of transparency is not. We did not have the option to decide whether a tour with only 3 hours of game drive a day nor had we replacement activities in the mornings. The tour was very expensive and we spent most of the day driving to the parks. Furthermore, the driver was very rude, poor in English communication and very irresponsible on the road. The first day when we had only 3 hours in the Ol Pejeta Conservancy park, the driver took us to the park very late (3 PM) even if we were ready to leave at 1:30 PM. It rained that day so we were not able to see the chimpanzees, which was the main reason to visit that park. When we arrived to see the rhinos he did not even explain us where to go or what to do, so we also missed that. In general, very bad organization from this company.
Reply from Lamara Tourism
Posted on Oct 4, 2023We apologize for the inconvenience caused during your safari. Although sometimes things are beyond our control, we are on the other hand working hard to make sure we generally improve our overall service delivery, which has included training of our staff
DE
Email ALIREZA | 35-50 years of age | Experience level: first safari
Not a reliable tour operator. They will try their best to over-charge you.
I received different accommodation than what I originally ordered.
Reply from Lamara Tourism
Posted on Jan 7, 2022We explained the changes prior the booking of the safari to you, we once again apologize for the inconviniences caused
Email JC | 20-35 years of age | Experience level: over 5 safaris
Always goes the extra mile
Lamara Tourism provided an exceptionally personalised service towards making our dream honeymoon. In the run up to our holiday, Willy and the team were super knowledgable and gave good range of options throughout the process. We built a 3 week itinerary including Mt.Kenya, Mara & Tsavo with a drop off in Mombasa before we went onto Lamu.
On draft completion you would get a full PDF write up of each stage of the trip, photos, hotel and what was included.
Whilst on the trip we need a last minute change in itinerary, shifting everyday a day and adding another day in Mara. This was dealt with with minimal effort from our part and completely taken out of our hands, great!
Two areas I think they could have improved on is the consistency of their invoicing which came across slightly unprofessional and raised alarm bells (we got that resolved and all was good - don’t worry!).
Additionally we ended up choosing a couple of the hotels ourself (which is fine), however given that lodge was part of a wider group with multi-nights offers across their locations, we could have benefited from switching other hotels on the route.
US
Email Raj P | 50-65 years of age | Experience level: first safari
One Stop Personalized Custom Safari Operator in Kenya
Lamara Tourism planned a perfect safari vacation for our family to Masai Mara and Amboseli. Wilkister and Vincent were very responsive from the start of our interactions and Francis brought it to life. When our flight was delayed, Vincent ensured that our hotel accommodations were adjusted accordingly. Francis, our safari guide and driver is the best. During game drives, he took us to the right spots all the time. He ensured that we saw the Big 5, Wildebeest Crossing, Elephant herds crossing and a lot more. He knows every corner of Masai Mara and Amboseli. Overall, Lamara gave us a wonderful experience!
SK
Email Romana | 20-35 years of age | Experience level: first safari
Perfect experience
It was amazing trip. The communication with Lamara tourism was very good, they were always helpful and accommodating. The advantage is that we could pay upon arrival. Safari itself is an unforgettable experience. It was a private tour and we got the best guide Ronny. He could tell interesting things about animals, he could drive well and he was also very helpful with everything we needed. Thank you all!
Email Audrey | 20-35 years of age | Experience level: 2-5 safaris
Outstanding
I recently visited The Maasai Mara with Lamara Tourism, and it was an incredible experience. The service provided by there team was exceptional from start to finish.
The staff were friendly, professional, and went out of their way to ensure our comfort and enjoyment.
The accommodations were top-notch, and every detail was thoughtfully arranged.
I highly recommend Lamara Tourism for anyone looking to explore the Maasai Mara.Their commitment to excellent service made our trip truly memorable.
FR
Email Jérôme | 50-65 years of age | Experience level: first safari
One day safari tour
Wonderful one day trip to Hell's Gate Park and Nairobi national Park. I recommand Lamara Tourism, they are nice and professional.
