Reviews
TW
Email Caroline | 35-50 years of age | Experience level: first safari
Marek Adventures is lying to us.
Marek Adventures totally is a lier. We paid a third of the tour cost. Because COVID-19, we are following cancellation policy of contract, before 45 days that we formal notice of cancellation to Marek Adventures. (Our tour time was 2021/10/10~2021/10/22, we were 2021/05/19 to formal notice Marek Adventures)
Marek Adventures said we need waiting all hotels/ lodges refund deposit to Marek Adventures then Marek Adventures will refund our money to us.
We asked Marek Adventures about the refund progress, Marek Adventures always answered “on-going”. The latest got the refund progress status was on 2021/09/17. We tried to contact the boss, Carlo (before is contact the other person, Blanca Carlo). He always had different reasons not to reply to the progress of the refund. 2022/02/27 was the last message we sent to Carlo, Carlo hasn’t read it and reply till now.
We contacted each hotel/ lodge, tried to understand what’s the problem to stuck refund. We asked 9 hotels/ lodges, 5 hotels replied our mail, one is permanently closed. Those hotels/ lodges didn’t charge a deposit from Marek Adventures. From beginning to end, Marek Adventures is lying to us.
Marek Adventures is without integrity and irresponsibility!!!!!
