Reviews

Sort By: Date Most Helpful Rating 141-150 of 196 Reviews
Andres Saldias   –  
United States US
Visited: June 2019 Reviewed: Jun 24, 2019

Email Andres Saldias  |  50-65 years of age  |  Experience level: first safari

Wonderful experience in beautiful Africa
5/5

Reliable company always on time and superb customer service. Francis, our driver knew Masai Mara like his backyard. We truly enjoy and would do it again. Thank you Natural World Safari!

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jun 25, 2019

Jambo Andres,

Thank you for selecting us to make happen your wonderful experience at Maasai Mara Game Reserve.

Thank you for complimenting our reliable, timely & superb customer service, as well as your knowledgeable tour guide/driver Francis.

Natural World Kenya Safaris is delighted to have served you!

From us all we say, "Asante & Karibu Tena!"

Lindsey   –  
United Kingdom UK
Visited: June 2019 Reviewed: Jun 28, 2019

Email Lindsey  |  35-50 years of age  |  Experience level: first safari

Fantastic experience
5/5

We took this trip for my daughter's 21st, with three generations of the family. The whole trip was wonderful, right from the first experience of making the booking with Patricia. Fred, our driver, was brilliant, very friendly and knowledgeable, even arranging a surprise birthday cake, and helpful with our older family members who were slower. Accommodation was all arranged for us, staff were brilliant, particularly at the Osero lodge. I highly recommend this company.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 2, 2019

Jambo Lindsey,

Thank you for making the right choice with Natural World Kenya Safaris on your wonderful Africa, Kenya tour.

Thank you for your appreciation for:
- your tour manager Patricia,
- your brilliant, very friendly & knowledgeable tour guide/driver Fred,
- & the accommodation with brilliant staff members, including at Osero Camp.

We hope to see you again in Kenya for another birthday experience!

Asante.

Sam   –  
United States US
Visited: June 2019 Reviewed: Jul 1, 2019

Email Sam  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing tour with an amazing company!
5/5

Natural World Kenya Safaris did an excellent job of making arrangements for a friend and myself to go on a 3-day trip to Masai Mara. Communication with Pauline was detailed and prompt and she answered all of my questions. Our driver was right on time, giving us a call just before arriving. We had an amazing safari with a very professional and knowledgable driver. Our accomodation was the "economy" choice of the Enkorok campsite. Economy is not the word that I would use, but rather luxury tenting; it was fantastic. The tents were spacious, clean, and the food was excellent, especially the soups! Our driver was able to find an incredible number of animals and coordinated with other drivers to find the more rare ones like a leopard! I have been on safaris with other companies, but so far Natural World Kenya is the best one without a doubt.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 3, 2019

Jambo Sam,

Thank you for making Natural World Kenya Safaris your safari company, for your 3 days (2 nights) tour to Maasai Mara Game Reserve.

Glad to note you had an amazing safari.

We appreciate your recognition concerning your detailed & prompt tour manager Pauline, your punctual, professional & knowledgeable tour guide/driver, as well as the fantastic, spacious & clean economy level accommodation at Enkorok Mara Camp with excellent food.

Karibu Tena for more safaris with us!

Thank you.

Shannon   –  
United States US
Visited: June 2019 Reviewed: Jul 10, 2019

Email Shannon  |  35-50 years of age  |  Experience level: first safari

Mom and Daughter's 16th Birthday Trip
5/5

The Safari was planned with an excellent itinerary, and our Guide Bonaya was absolutely the best! We loved the accommodations, and the food was excellent at each property. The trip exceeded our expectations in every way.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 11, 2019

Jambo Shannon,

Thank you for choosing Natural World Kenya Safaris to provide you with a once in a lifetime safari experience.

Glad to note your appreciation for:
- your great tour guide/driver Bonaya,
- & the accommodation with excellent food.

We look forward to seeing you again for your next tour to Africa, Kenya.

Asante.

Sam   –  
France FR
Visited: June 2019 Reviewed: Jul 10, 2019

Email Sam  |  20-35 years of age  |  Experience level: first safari

Good communication, guide and accommodations, but need some improvements
4/5

1- Communication: fast and clear from the beginning till our arrival by Patricia.
It is better to have an intermediate (middle of safari) communication with the boss directly if in case we would like to clarify or modify Something. At the end of safari, the boss has a phone conversation, but it's the end of safari without really an effect on our safari.
2- Accommodations: Hotels were very nice. completely satisfied.
3- Guide: Very good at his job and could detect the animals very good. Very good driver. Not very communicative (part of the personality, so not a big deal). However, not very good at English. We had some difficulties to understand him or we need to repeat our questions in another way.
4- Safari tour: We had 7 days safari from Amboseli. The plan is nice and covers a lot of parks. HOWEVER, it misses early morning or late evening visits of the park, when in fact the animals are more active, rather than sleeping under bushes.
In fact, each day we were the last Jeep leaving the hotel to go to park (around 8am) or first one to return to the hotel (around 6:30pm). We entered the park, while seeing other jeeps coming back from pre-breakfast visit. For Amboseli and Masai Mara the guide told us it close at 6:30, however, online I checked and Masai Mara is open 24hrs. Couple of time we returned the hotel at the time when we exactly could see the actions (like lion was moving, éléphants were coming back, ...)
The last day, the guide told us there is no program and then I showed him that in our agenda it is written "pre-breakfast view". Then he agreed to have breakfast and leave hotel around 7am and have a short view (1.5hr).
This part is very important as watching animals sleeping during day is very close to our experience with Zoo. The point of safari is seeing animals in real action.
5- It would be great to have a binocular in the Jeep.

Thanks for the planning the tour. I recommend you for Safari, but with some modifications in the planning.

AEC   –  
United States US
Visited: June 2019 Reviewed: Jul 11, 2019

Email AEC  |  35-50 years of age  |  Experience level: 2-5 safaris

More personalized, more affordable than the big safari tour companies (Gamewatchers, Expert Africa)
5/5

Natural Tour Kenya Safaris provided me with an experience of a lifetime. For 9 days, I had a private guide/driver for 3 different reserves in Kenya. My guide was extremely knowledgeable, tracking wildlife and providing background information. Because I had a private driver, my schedule revolved around my availability, rather than the set times for day and afternoon game drives given by the camps. Also, I traveled solo to Kenya, so the private guide/driver provided me with an extra sense of security.

Because this was my second safari to Kenya, I knew the itinerary I wanted to have. I contacted 3 different safari companies, stating the camps/reserves I wanted to visit. The well-known safari companies, quoted me $6000 more than Natural World Kenya Safaris! Natural World is Kenyan owned, so they are able to keep costs down, cutting out the middle man of travel agents, but keeping the revenue local. My only disappointment with the agency was that I wanted a more detailed itinerary months in advance. However, with the last minute changes in flight times for airstrip transfers, I can understand why I received the itinerary a few days in advance of my arrival.

I highly recommend Natural World Kenya Safaris- you won't be disappointed.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 12, 2019

Jambo,

Thank you for making the right choice with Natural World Kenya Safaris for an experience of a lifetime, on your 9 days (8 nights) tour.

Thank you for your appreciation for:
- your knowledgeable, friendly & safe tour guide/driver Emmanuel,
-& the affordable & highly personalised tour,

We look forward to see you again in Kenya!

Asante.

Yu Hoshino   –  
South Africa ZA
Visited: June 2019 Reviewed: Jul 11, 2019

Email Yu Hoshino  |  20-35 years of age  |  Experience level: 2-5 safaris

perfect planning to enjoy Masai Mara efficiently in two days
5/5

Good service - they also gave us Masai blanket to prevent cold during safari tour
Skilled guide - He has good skill to find lots of animals. We could see most of Big5 except Rhino(rhino is hardly seen there) and cheeters hanting gazers. And also he has very good driving skills on dirt/rough roads.
Good selection of accomodation - they chose nice lodge which has very clean rooms and serves good foods.
Perfect time schedule - We immensely enjoyed safari tour and Masai village in 2 days and could get back to Nairobi before 17:00.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 12, 2019

Jambo Yu Hoshino,

Thank you for selecting us to plan & make happen your 2 days (1 night) tour to Maasai Mara.

Natural World Kenya Safaris is delighted that you enjoyed your safari experience!

Thank you for complimenting our good service, the warm Maasai Blanket, your skilled & experienced tour guide/driver, the nice accommodation with clean rooms & good food, the perfect itinerary, as well as the Maasai Village tour.

We look forward to seeing you once again to find the Rhino!

Karibu Tena!

Barbara Andrade   –  
Mexico MX
Visited: June 2019 Reviewed: Jul 16, 2019

Email Barbara Andrade  |  50-65 years of age  |  Experience level: first safari

2019 Kenya and Tanzania safari a dream trip with NWKS, the best company and staff
5/5

I received a recommendation from a friend in Mexico who used this tour operator, which meant a lot for us, so we have the guarantee that it was going to be a trustable company and high-quality service. So, from the very beginning of our planning, all the communications were great, on time, very informative, accurate, prompt and kind. John was mi contact and I have only words to thank him for making of our safari an amazing experience for our family. He always was able and kind to answer all my doubts, made all changes I required in order to personalize our tour. We chose deluxe accommodations for Safari in Kenya and Tanzania; our selection was 8 days plus one day in Nairobi with a city tour.
We were received at the airport from the staff of NWKS with a warm welcome and were drove to our hotel in Nairobi to spent the night. Next day morning we went to Tanzania border to make change of vehicles and guides.
Thomas was so wonderful and it was an amazing coincidence that he attended my friend last year, so in some way we were connected.
It is important to mention that you have a different driver-guide and vehicle in Kenya and Tanzania, but the change is made in a smoothly, kind and quickly way. Thomas stayed with us until we finished the migration process and introduced us to Immanuel our driver-guide for Tanzania.
Tanzania was our first contact with African Safaris and definitely it was amazing. Immanuel our guide-driver was kind, helpful, with great knowledge of the parks, reserves and places. He always took well care of all our family. Every day he was on time, keep the truck clean, arranged the picnic meals and he assured that everything was ok during the check in and check out of each hotel.
During the game drives he was always very informative and always looking to find not only the big five, but many other amazing animals, with important information.
He became part of our crew during those days, always with a big smile.
We had amazing experiences, views, animal facts, land scapings and memories in Lake Manyara and Ngorongoro.
We had the opportunity to observe part of the beginning of the migration of wildebeests and zebras.
We would've skipped the visit to Lake Victoria and the fisher village, as well as the hotel stay, but it was part of the safari and we didn't have an idea how it was going to be.
Our favorite lodge in Tanzania was Lake Manyara Kilimamoja Lodge, it is an astonishing property, full of beautiful details in decoration and service, I have no words to describe our short but amazing stay.
Once the safari ended in Tanzania, we reached the border with Kenya, where we were received by Thomas our second guide-driver, but Immanuel stayed with us until we finished migration process and made the change of vehicle.
It was the moment of the goodbye for Immanuel, we felt little sad, as he had been part of pour family during those days. We always remember our talks, our laughs and the Swahili words we learned from him. Jambo, Asante Sana , Karibu, Hakuna Matata, Rafiki, Kwaheri, and some others will have a special meaning in our life.
Then we started our Safari in Kenya in Masai Mara. Thomas, as well as Immanuel was very kind, friendly, with a vast knowledge of animals, habits, etc. that he shared with us in every game drive.
He promised that we would see also the Big Five and many more and so we did.
Every day he puts his best efforts to find the animals and we had the opportunity to observe amazing spectacles of the nature.
As well as in Tanzania Thomas made sure that everything was ok during check in and check out process, handled the picnic meals, stayed on time with the clean truck nad had great energy during all game drives.
Masai Mara was also an amazing adventure, we enjoyed beautiful sunrises and sunsets and awesome views of wild animals.
Our stay in Melia Serengeti was a memorable one and we really enjoy our days over there.
Finally, Thomas took us back to Nairobi to rest and have our city tour next day.
I want to mention two important facts during our Safaris. In both Tanzania and Kenya, during our game drives we found a vehicle with tourists in problem, and both Immanuel and Thomas assisted them until the problem was resolved.
It proofs the quality of the guides, they not only take care of their own passengers, but of their colleagues in case of emergency. And both of them were able to fix the problem, not the other guides even when others stopped by.
Our last day in Nairobi we took the city tour visiting the Elephant Orphanage, the Giraffe Centre and the Karen Blixen Museum. We loved all activities and James was very helpful and kind also during all day.
They dropped us at the airport for our night flight.
Kenya and Tanzania were an important trip in our life, full of so many important and exciting memories that I cannot describe all of them. We had valued experiences not only regarding wild life, but gastronomic, lodging, culture, history and people in Kenya and Tanzania.
Our memorable moments: Lake Manyara since it was our first contact with wild animals, Ngorongoro crater, the Big Five, Leopard in a three, 5 cheetahs crossing the road in front of us, seeing part of the big migration, watching a couple of lionesses devouring a wildebeest and then the appearance of the lion, found among hundreds of zebras an albino zebra, lions resting in the rocks, watching male giraffes necking , oh, there are so many.
Other important facts that we observed during our safaris were that parks and reserves are clean, no residues in picnic areas nor roads, they respect the plastic ban.
We are truly thankful with NWKS for helping us to have a successful dream trip, they exceeded our expectations. I would not hesitate in recommend them.




Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 17, 2019

Jambo Barbara,

Thank you for making the right choice with Natural World Kenya Safaris for your successful 9 days (8 nights) dream safari to Kenya & Tanzania.

Thank you for recommending:
- your timely, informative, accurate, prompt & kind tour manager John,
- the beautiful accommodation, including Lake Manyara Kilimamoja Lodge & Mara Serena Safari Lodge,
- the courtesy airport-hotel (pick-up & drop-off) transfers by the very helpful & kind James,
- your wonderful, very kind, friendly & knowledgeable Kenyan tour guide/driver Thomas,
- & your timely, kind, helpful & knowledgeable Tanzanian tour guide/driver Immanuel.

We look forward to seeing you & your family again!

Asante Sana!

Brittany   –  
Kenya KE
Visited: June 2019 Reviewed: Jul 17, 2019

Email Brittany  |  20-35 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Brittany and not that of SafariBookings.
A HUGE disappointment. Don't waste your money on this tour!
2/5

While looking in to this tour I was excited about the advertised "We shall be on the lookout for the endangered Sable Antelope, Elephants, Giraffe, maybe Leopard, civet cat, monkeys, shrews."Unfortunately this was far from reality of the situation. After further talk with locals we realized that there have not really been animals in the park for over 5 years or more. I felt like I was taken advantage of with this "tour" for $300 USD for two people.

The planned itinerary: "At the Shimba Hills National Reserve proceed for a morning game viewing drive. We shall be on the lookout for the endangered Sable Antelope, Elephants, Giraffe, maybe Leopard, civet cat, monkeys, shrews. For the bird watchers, more that 100 bird species have been recorded including Ostrich, Eagle, African Hawk and Honey Guide. We shall further explore the Shimba hills on foot where accompanied by our guide, we shall walk on the Shedrick Falls on a 1/2 hour hike as we marvel at the water cascade. We shall later stop for lunch at the Shimba lodge where we may have an option to take a nature walk around the tree lodge or simply enjoy the surrounding views from the balconies of the lodge."

What actually happened:
We were picked up on time by our kind guide Ali. He was very nice and did a wonderful job all day. He was basically the highlight of this poor tour. The morning game drive was very telling of the lack of animals present in Shimba Hills. Once entering the park we drove for about an hour to the walking destination and literally saw only warthogs. No monkeys, antelope, or even birds really. Our driver pulled over because he thought he saw a chameleon, thats how desperate he was to find animals for us to see. This was the first sign that the day was not going to go as planned.

Once we arrived to the walking destination, we were talked to by the Park Rangers and informed that this was was very strenuous walk and be prepared to be walking for about 2 hours (not 1/2 hour as advertised). The walk was beautiful and scenic of trees and water, but of no animals. Also, as a tour company, you should be more upfront with your customers of the type of walk that is going to happen. There were so many stairs and even walking on small slippery stones up a hill at one point. While this was fine for my husband and I, we had no idea that this was the type of activity that we should have expected, not to mention the vast difference in walking time.

Then on to the lunch destination. Another huge red flag in the state of Shimba Hills. Once arriving to Shimba Lodge we were met with no electricity in the ENTIRE lodge. While this was not a huge deal, when it came time to pay it was. My husband had to walk out of the lodge and hope to get service to pay the pill. The only person working at the Lodge was our waiter and he had informed us that there were no other guests at the Lodge at all. There were no other people in the restaurant either. It was literally silent. It was honestly creepy, and not the place I'd like to have lunch on a tour. The food was deceit, but not great.

We decided to cut our "tour" short after lunch. It made more sense to us to go enjoy the beach that drive around in an EMPTY park for another few hours. I was honestly so incredibly disappointed in this "safari." I feel as though I was scammed. We were promised a lot in the description of the tour and the experience fell very short. There were no animals. Literally we saw more monkeys and birds outside the park than in. I feel you as a company should EXTREMELY revise the description of this tour as well as the price. I was lead to believe by your website and Lilian that this tour would be something very different that what it actually is.

As someone that has been to many safaris/tours in Kenya, this was by far the WORSE experience. Sadly because of this experience I will not be using this tour company again as well as warning my friends. What a waste of $300 USD as well as a full day of my vacation.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 23, 2019

Dear Britanny
Thank you for joining us on the Shimba hills national park day tour.
We sincerely regret that the activities on the Shimba hills day tour did not meet your expectations
The Shimba hills national park is gazetted by the government of Kenya as a National park
It is managed by the Kenya wildlife service which is a quasi government and also a conservation body.
It is further described in Wikipedia and all other main tourism forums in Kenya and abroad.
It is thus not justifiable to indicate that our Shimba hills national park description is misleading.
A few hours visit in a national park cannot justify a holistic condemnation of the same ,even in the more popular national parks ,a bad spotting day do occasionally happen because both the wildlife and national parks are natural and wild..
Your driver guide did try to the best of his ability to make wildlife spotting happen ,but sadly sightings cannot be guaranteed on any safari tour
Walking time at the Sheldrick falls is approximate and cannot be exactly precise . The nature walk at the Sheldricks falls is provided by the Kenya wildlife services rangers and participants' ages and capacity are taken into consideration.
The Shimba hills lodge is the only lodge at the Shimba hills national park , it is meant to be a silent place because it blends with nature ,we regret that you did not like the quiet atmosphere .
The price captures the Park entrance fees for guests , the safari tour vehicle and driver / guide entry fees .It also includes fuel ,taxes and operational costs .It is also well advertised to enable people make informed decisions .
It is important for visitors to read broadly on intended places of visit to capture a wider perspective and thus enable themselves make informed decisions on tours to undertake .This manages expectations
The feeling of inadequacy may have been due to your comparing Shimba hills national park with the other several national parks you have visited in Kenya safaris before .
We regret that the tour did not appeal to you as well as we had intended..
We shall however endeavour to always make wonderful safari tours for all

Deepti   –  
United Kingdom UK
Visited: July 2019 Reviewed: Jul 17, 2019

Email Deepti  |  35-50 years of age  |  Experience level: 2-5 safaris

Outstanding customer service and professional and knowledgeable guides and drivers.
5/5

John who took care of our booking answered every possible question swiftly and accurately. He and his team delivered a well thought out bespoke itinerary nd handpicked our driver Kim who was phenomenal. Family holiday of a lifetime successfully delivered and we had a final day check in with owner Mr. Humphries made us feel that the whole service from beginning to end was professionally run with pride taken in all aspects. Brand new vehicle top spec when we compared to other 4wd we saw. Would not go with another company. Huge thanks to Kim for being top notch and delivered everything with genuine smile and care.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jul 18, 2019

Jambo Deepti,

Thank you for letting us be your travel partner on your Africa, Kenya tour.

Thank you for appreciating:
- your swift & accurate tour manager John who gave outstanding customer service,
- the bespoke itinerary,
- your phenomenal, professional & knowledgeable tour guide/driver Kim,
- the concerned owner Mr. Humphrey,
- & the 4x4 pop-up top Land Cruiser Jeep.

Natural World Kenya Safaris wishes you all the best as you plan to come for more safaris!

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 176
  • 4 star 14
  • 3 star 2
  • 2 star 1
  • 1 star 3
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Natural World Kenya Safaris, not SafariBookings
  • The tours offered by Natural World Kenya Safaris are subject to their terms & conditions