Our Team of Proffessional Safari Experts
Safari Update Travels
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $75 to $150 per person per day (USD, excl. int'l flights)
Reviews
Email Florida | 20-35 years of age | Experience level: 2-5 safaris
Unprofessional
AVOID SAFARI UPDATES IF YOU CAN BY ALL MEANS!!
Safari Updates from the airport picked us in a small car with babies when we paid for a landcruiser to and fro pinning it on non existent chaos. Stalled us at a bar with kids while we waited for a second car on the way to transfer into. At the hotel they had us in a cabin with three beds instead of the promised and paid for new builds in the hotel we were staying. Once we checked in, our contact person went MIA, didnt pick any calls after that. We asked for the difference in refunds and they said nothing.
All these just made the trip not worth it at all!
Email Steve | 35-50 years of age | Experience level: first safari
Best customer service. Highly recommend!
Best safari planners and customer care.
We were referred by our friend about Safari update and after checking their websites and social media pages we decided to use Safari update Travels as a preferred tour company to organize a short 4 days and 3 nights safari since she had worked with them earlier this year. From the start of our plan, everything was smooth.Xavier worked with us to ensure all details were well noted, and whenever we needed clarification, he quickly responded.
Our guide Frank was the best, jovial, knowledgeable, well conversant of African wildlife and more so funny.
We saw big 4 except from Rhino, which is common not to be seen while on a safari.We also enjoyed the wildbeest migration.Wow, just Majical.
We stayed at Jambo Lodge, everything was awesome. Food, accommodation, friendly services and staff.
We highly recommend SAFARI UPDATE TRAVELS for this safaris. They guys are just on another level!!
We will travel with you again and again
US
Email Miranda | 20-35 years of age | Experience level: first safari
PROFFESIONAL AND VERY PROMPT IN HIS COMMUNUICATION THROUGHT THE BOOKING AND TRIP ITSELF
Best Choice ever.
This was my first visit to Kenya. I had a lot of questions about the trip, and Xavier and his team patiently provided me with all the answers.
Safari Updates provided me with itenary and hotel vouchers showing proof of my payments and booking voucher for the entire safari.They picked us up at our hotel as promised right on time and off we went. I do have to especially appreciate our driver and guide Antony he was fantastic throughout the entire trip. He was knowledgeable and answered promptly, and no matter how many times we wanted him to stop for pictures of the animals, he was ready to do so. He was safe with his driving at all times, and the hospitality we received from him was excellent. We stayed at sopa lodge which had great food based on our dietary restrictions and were also fortunate to have a great game viewing. We also had a fun boat ride at Naivasha and had an opportunity to hike down the Hell's Gate Gorge and were able to see the volcanic fault lines.
Everything that was promised was delivered !! Loved the experience in working with the company and our guide. I highly recommend this company and will definitely revisit and book my next trip with them soon.
NZ
Email Ella | 20-35 years of age | Experience level: 2-5 safaris
BEST CUSTOMER SERVICE
Masai mara was awesome and majical
This safari was majical. I made arrangements to visit Masai Mara during my vacation and Safari Update Travels made it possible. I arrived in the Mara in the afternoon hours and then set out straight for the afternoon drive. It was quite refreshing.
I also visited the local Masai village which was nearby so I was able to interact with many members of the community. The best part of the trip by far was our tour guide, Wycliffe. Besides being witty and having a deep sense of humour, Wycliffe is one of the kindest people I’ve ever had the pleasure of meeting. He went beyond his means to take care of us and make our trip memorable. Will definitely be back for another tour with Safari Update Travels in the future.
Email Winfred | 20-35 years of age | Experience level: over 5 safaris
Total Ripoff/Dishonest/Unbothered/Dubious
I'm a very disappointed client on 2 occasions the latest on for Mara being the worse than the first trip to Salt lick and it's a wrap for me with this said company. I booked my sister and her family via the the agent Xavier and on the day of and during the trip his true colors were out without a doubt. Having paid for landcruiser option for pick and drop off...the dude shows up with a Noah with excuses from here to tumbuktu in the name of maandamano n promises to fix the mishap. At Narok he takes them to a bar setup for lunch with kids yet the booking included lunch at Jambo Mara hotel...as if this was not enough they end up being picked from Narok in a rundown canvas landcruiser that's was nothing but utterly disrespectful. I don't even want to mention the state of the rooms booked despite paying extra to ensure even the children would get meaningful space...instead the rooms were all squished in wooden cabins contrary to glass accommodation that had been shared to us during booking...anytime they sought help from the hotel they kept being referred back to their the so called agent with cared less about them. Seeking refunds for the substandard services offered versus what we paid for all landed in deaf ears and there's totally nothing good to write about this company from our experience. We leave it all to Karma as conversations bore zero fruit...
US
Email Emmy | 20-35 years of age | Experience level: first safari
Ensures customer satisfaction is met, best game drives
The agent Xavier is very social and clear in his communication. We had a really great experience in Masai Mara. We enjoyed the game drives, and Martin was an excellent driver and guide. Very knowledgeable and was able to answer all the questions that we had. The accommodation in jambo mara was very clean and the staff was very friendly and helpful. Must recommend to my friends to do the wonderful experience and book through safari update travels
Email Braiden | 35-50 years of age | Experience level: 2-5 safaris
Beautiful 7day game drive experience- 100% perfect
I and my family went on a 7-day trip to Amboseli, Lake Nakuru, and to Masai Mara. Amboseli had the most amazing heart of elephants, as well as a spectacular view of Mt. Kilimanjaro. There are plenty of animals at Lake Nakuru... lions, cheetahs, leopards, giraffe, buffalo. In masai mara, the wildlife was fantastic, wildebeest,topis,gazelles for starters. We saw lions kill, play,sleep, and even do a wedding(another name for making love in the jungle). The trip was far more than we expected. I would definitely recommend Safari Update Travels as for anyone looking for the best authentic and tour company
Email Mwikali | 20-35 years of age | Experience level: first safari
Excellent customer service. Surpassed all expectations.
Service 5⭐
Accomodation 5⭐
Meals 5⭐
Transfers 5⭐
Customer service 5⭐
Overall 5⭐
DE
Email Moses Boteng | 50-65 years of age | Experience level: over 5 safaris
A fantastic experience and trip with Safari Update Travels
What a fantastic experience and trip Silas and the Safari Updates team organized. They are skilled, competent, and incredibly diligent. He accomplished our goal of taking safaris in both Kenya and Tanzania over the course of six days. Despite having made our booking for Kilimanjaro with a different Firm, he assisted us and remained in touch with us to see how we were doing.
We contacted two other businesses before making a reservation with Safari Updates and the standard of customer service offered by Safari Updates was unrivaled. The whole itinerary for the trip, including the pick-up and drop-off at the airport, was carefully laid out. Additionally, he spent a great deal of time going over the specifics with us, and he was always available for chats before, during, and even after the trip. He made some adjustments to meet our needs, but we also trusted him to make his own recommendations, resulting in a fantastic vacation that gave us several opportunities to view the great Masai Mara.
Silas and Safari Updates provided excellent service, and we are truly appreciate.
IN
Email Varsha | 35-50 years of age | Experience level: first safari
Highly recommended
I had an amazing experience in Masai Masa. I booked my Masai Mara 3 day 2 night package from Safari Update Travels. My point of contact was Silas who has always been available to answer all my queries. He is easily reachable. He had assigned to us tour guide Jack who did a brilliant job as we witnessed all big fives. He made sure we get to see Lions, Elephants including other animals from a very close distance, which we did and it was just unbelievable. We were amazed to spot a couple of Cheetahs also twice. If anybody planning to visit Kenya for Safari tours, I will highly recommend to book via Safari Update Travels.
