Our Team of Proffessional Safari Experts
Safari Update Travels
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $75 to $150 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Jackob | 20-35 years of age | Experience level: first safari
It was not nice trip at all
The guides guy wasted time as much he could. He didn't pay attention to our question and
we didn't get a chance to find the male lion at the same day another car got this chance. We saw some animals from far destination coz of the bad coordinating with the others. He didn't make any effort to give us a nice tour . Finally he requested to get tip for the good job!!!
Reply from Safari Update Travels
Posted on Jun 10, 2024Greetings Jackob
To clarify on the issues raised.
*Game drives*
Our itenary for group joining safari involves pick up of guests from different hotel destinations before departure to the park and timeliness depend mostly on clients readiness. We, as a company, deploy our experienced and competent guides to do the safari, and we do feel and understand your disappointment to specifically not spotting a male lion.Just to clarify on a safari as a company this couldn't be deliberate to deny you this opportunity as we are not in control of the animals.
*Tips/Gratitude*
On such occurrences, we advise our guests that tips/gratitudes are excluded in our packages, and you only tip when you wish or feel too.This information is always shared to your itenary which we did.
*Clarity*
As a company, we will follow on the matters raised and work upon improving to the best of our dear clients. We apologise for any inconvenience or confusion it may have caused you.
*Appreciation*
We once again thank you for enquiring with us and booking your 3day stay in Kenya 🇰🇪. We appreciate you enjoyed your accomodation in masai mara.
PL
Email Andrzej | 35-50 years of age | Experience level: first safari
Wonderful experience, very well planned, exceptional guide
Great Safari in Masai Mara, Lake Nakuru, Lake Naivasha and Amboseli. John, our guide, was exceptionally committed to making our safari unforgettable. He knows the parks, animals and their customs very well which allowed for spotting all interesting animals in the parks visited. He is also a great and wise person. He taught us a lot about Kenya and made the safari even more interesting. John is also a skillful safari driver which cannot be underestimated when spending hours driving on bumpy roads.
The camps and lodges selection met our expectations and the food was good. My wife and my kids rated the overall experience as one of the best holidays in their lives. I feel the same.
CN
Email Wenwei | 35-50 years of age | Experience level: first safari
Easy-going, responsible and friendly
Three of us browsed safari trips in April. Silas responded to our requests proactively and showed flexibility in adjusting the plan, especially after the flood in Kenya in May. We feel assured before we set off the journey.
During the journey, our guide George showed good knowledge about the animals and the geography of the places we go. He is organized and prompt every day. It was very pleasant to chat with him on anything on the road.
We have been to Masai Mara, lake Naivasha and Amboselli in a 5 nights 6days trip. It may be our luck, or George’s professionalism and communication skills, we have seen almost all the animals we wished to see before the trip, and beyond.
The only pities are: 1) we didn’t see rhinos, herd of spotted hyena; 2) we were late for the planned trekking in Naivasha though we could have got there earlier if the guide check the closing time beforehand and we left our lodge earlier.
All in all we had good time and felt that we were taken good care of. The price we paid was good for its value.
IT
Email Giulia | 35-50 years of age | Experience level: first safari
Helpfulness and kindness! The driver was very nice
Our experience was amazing! The tour operator has been very helpful since the beginning to support us for the planning of the trip. During all the time of the safari the driver has been very nice and interested in showing us as many animals as possible. The lodge was comfortable and the food delicious. We recommend this tour operator!
US
Email Joe | 20-35 years of age | Experience level: first safari
I recommend avoiding this tour operator
We took a family trip with this operator in July of 2024. We paid more than was required by the operator and the operator has since refused to refund us the overcharge. The operator has also been unpleasant to deal with. I recommend avoiding this tour operator and finding a different tour.
US
Email Frank | 20-35 years of age | Experience level: first safari
AMAZING SAFARI
Safari Update Travels facilitated our first trip to the continent and it couldn’t have been a more wonderful experience. We prioritized working with a local firm and they listened to our budget and what we wanted to do, where we wanted to go, our priorities, etc., and planned and executed a perfect itinerary with resort stay, safari, wildlife spotting and so much generosity and care. We highly recommend booking with them!
DE
Email John Daryl | 20-35 years of age | Experience level: first safari
GREAT SERVICE!!ENJOYED MY TIME
I'd like to thank Safari Update Travels for an amazing trip we had during the 1st week of July. I had some concerns transferring money to the unknown company but on fact everything starting from meet&greet in the airport and to the end of our travel has been perfectly arranged. Special thanks to our driver Nelson which was very patient and punctual.
We had amazing 7 days of safari travelling around various parks and staying in amazing hotels. In my opinion the the route was organized in a best possible way and we managed to see 5 different places in 7 days.
The weather was perfect. Parks were not crowded at all by that period of year while there were plenty of animals in all the parks.
It was a big surprise for us to get same pleasant gifts by the end of our tour.
Email Faith | 20-35 years of age | Experience level: over 5 safaris
Awesome
I had a lovely time at Dubai. Everything was well organized to the core. Met awesome people and made great memories. 100% recommend.
DE
Email Elena | 20-35 years of age | Experience level: 2-5 safaris
Most beautiful experience in our live
We went on a 3-day safari in the Masai Mara National Reserve with Safari Update Travel. We booked the tour from Germany. The communication in advance was super straightforward and all questions were answered within a few minutes. Also the payment was problem-free. We can only say one thing about the tour itself: WOW! Everything went perfectly from start to finish. Our guide was very experienced and professional. Our tour group was also just perfect. We had so much fun in the 3 days that we were sad at the end that this tour was now over. We were very lucky in the park itself. From elephants to lions and cheetahs to rhinos and hyenas, we really saw everything. Our guide Fred always tried very hard to take us to the best places and shared a lot of background information with us. Our highlight was watching 5 cheetahs eating and spotting the rare rhino. The Jambo Mara Lodge, where we stayed overnight, was also excellent. We can really recommend this tour to everyone. It couldn't have been better. Thank you very much!
RO
Email Ruxandra | 35-50 years of age | Experience level: first safari
Amazing tour with guide James Jichina
This tour was amazing for us, starting with the very good communication with Silas via Whatsapp to organize and then with James Jichina, our very skilled and caring guide. With him we saw the big 5 and lots of other animals, especially lions in action (trying to hunt, eating and mating). Enkorok Camp was beautiful, the accomodation is clean and comfortable and we had a very good time in this safari. I 100% recommend Safari Update Travels and James Jichina!