Our Team of Proffessional Safari Experts
Safari Update Travels
- Office In:
- Size:
- 1-5 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $75 to $150 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CH
Email Agata | 20-35 years of age | Experience level: first safari
Overpriced dishonesty, don't go with them!
Unfortunately, can't recommend this company. Their offer and price doesn't reflect the actual services and the moment you have a complaint they stop responding. We booked a group mid-range safari but everyone else in the group booked a budget one, so we paid double (or triple?) and got the same service but accommodation. The jeep was far from luxury and they promised a goup of 6 ppl but ended up cramming 8 people in the small jeep most of the time. We also paid for 2 entries to Masai Mara but were taken once, while everyone else in our group went on the extra game drive and we were not told about this (!!!). The only positives were the accommodation and the driver - he was great and we managed to see plenty of animals.
Reply from Safari Update Travels
Posted on Mar 6, 2023Hi Agatha,
Thank you for your taking your time to write us feed back on your safari experience.
We wish to respond again to your review just like we had responded through our agent (Xavier), who has been in communication with you directly through WhatsApp before and after your safari.
We note that your booking was done directly through our agent (Xavier ) with the help of your friend. He tailored the itinerary as per your recommendations, and you both agreed on the price.
We are grateful you enjoyed the accommodation. Being a group joining safari the rates for each guests varies according to which Camp/lodge category they stay at ..PRICE varies as some book Luxury,Mid range or budget Camps/Lodges but still share same Jeep during game drives.
For joining safaris a jeep has a Maximum of 8 seats where if low bookings are experienced we serve 6 pax per car while on good day 8pax travel in one jeep. We have never had a small or big jeep as the size of all we provide are the same.
Also, we note that you were Notified of your itinerary before you booked and briefed in the morning of your safari.
It is also important to note that we received positive feedback from our clients who did the same safari with your group.
We once again regretfully apologise for the inconvenience experienced on your safari.
We acknowledge this as a positive criticism and We promise to do better and Improve on our services.
PT
Email Virgil Pete | 50-65 years of age | Experience level: over 5 safaris
Amazing Experience with Safari Update Travels
We had an amazing safari to Amboseli National Park with Safari Update Travels which really surpassed our expectations. Amos made sure we saw a wide variety of wildlife and took his time in making sure he executed his duties. My family really wanted to see elephants up close and Amos was able to track and take us to a herd of elephants that crossed over right in front of our cruiser. Amos is an expert in his field extremely knowledgeable. He shared a lot of facts about the wildlife, landscape & surrounding areas during the trip. He made sure my family and I had an amazing time, he was a pleasure to talk to, kept us entertained throughout the whole trip and we felt safe through the entire trip. Thank you Amos and Safari Update Travels.
BG
Email Metodi | 35-50 years of age | Experience level: first safari
Great experience
Very please with our family holiday in Masai Mara. Mr. Silas was very helpful and arranged everything perfectly.
BG
Email Mariyana | 50-65 years of age | Experience level: 2-5 safaris
Professional and very kind to support our travel
We travel one big family from Bulgaria 8 adults and 4 kids ( 6,7,9,10 years) and I was lucky to get in contact with Silas from Safari Updates Travel.
Silas offered us a great package to enjoy Maasai Mara ( travelling by local flights with 748), staying at Mara Serena lodge and then return flight to Malindi beaches.
Everything was perfect for us. All the transfers on time, upon arrival there were a contract local person welcoming us.
Once I met Silas at the beginning, all my worries gone. Nice and charming man, ready to support us at every step during our two weeks experience in Kenya
US
Email Jordan Lee | 50-65 years of age | Experience level: 2-5 safaris
Incredible Experience!
I booked my safari with Safari Update Travels because of their authenticity. Linsel was very prompt in his communication and helped us plan the entire safari. I had an amazing experience with my family exploring the Mara where we were fortunate enough to see hundreds of wildebeests migrating across the Mara River which was the highlight of the safari. We also saw most of the big five animals which included lions, buffaloes, herd of elephants and a leopard. We stayed at Ashnil Camp, the staff there were very kind and caring. They always made sure we were comfortable. They also had amazing meals and the camps were very clean. Our guide Simon was very professional and knowledgeable, he made sure we spotted most of the animals. Unfortunately we did not see the rhinoceros even after our guide drove for several hours to most of the places where this rare animal is found. We visited a Masai village towards the end of our safari, the experience was amazing. I would recommend beginning the tour in the early morning to enjoy the game drive and see most of the animals. Thank you Safari Update Travels for the incredible experience.
US
Email Stephen K | 35-50 years of age | Experience level: first safari
Silas was very prompt in his communication throughout the booking and also during the trip itself.
Silas was very prompt in his communication during booking and throughout the trip itself. We were picked up and dropped off to the hotel after the trip with no issues whatsoever. Our tour guide was Mr James and we couldn’t have asked for a better guide. We got to see all the Big Five except the Rhino in ONE DAY. I would recommend this to anyone at least once in their lifetime.
NL
Email Jim Elliott | 35-50 years of age | Experience level: first safari
Perfect safari with best rates
It was our first time visiting Africa and Kenya to be specific. We opted for Safari Update Travels because of the great reviews and experience in the tourism industry. We communicated via email with Silas who helped us come up with the perfect itinerary for our 5 day safari. I was very confident from our conversation that he'll deliver the perfect safari and it did not come as a surprise when he did. When we arrived at the airport Silas was on time and present to pick us up. We immediately embarked on our safari to the Mara. Upon arriving we were taken to Sopa Lodge where we would spend our night. George our guide was the best thing we could ask for. We went for the afternoon game drive where we spotted several animals including a pride of lions and zebras. We went back to our hotel to have dinner. The food there was amazing prepared by the best chefs. The staff at the hotel were also very warm and kind making sure we were having a good time. During the safari George explained everything to us in details and located the animals before anyone else, he is an expert in knowing where to look. He has been a guide for the past two decades and is well known around the park. The cruiser we used was perfect, very comfortable and spacious. The camp we stayed in was incredible. It is in a serene environment surrounded by plenty of nature. The beds are clean and comfortable, with utmost level of hygiene. In short, we had the best safari thanks to Safari Update Travels with the best rates. The very best in the game.
Email Caroline | 20-35 years of age | Experience level: first safari
Ensures customer satisfaction is met,very social,good punctuality,good communication,best game drive
The money is worth it also there's clear communication,good meals on full board and enjoyable game drive.
ES
Email Mario | 20-35 years of age | Experience level: first safari
Beautiful 3 day Masai Mara experience
We had a really great experience in Masai Mara. We really enjoyed the game drives and Peter was an excellent driver and guide. Thanks to him, we got to see even a black rhino which are very rare to see. He was very friendly and he has a lot of knowledge so he was able to answer all the questions that we had. And regarding the accomodation, it was amazing. Very clean and the people there were really friendly and helpful. If I came back to Kenia (probably I will) I would like to repeat the Safari with Silas (and with the driver Peter if possible). Thanks a lot for such an enriching and wonderful experience!
NL
Email Anneke Horst | 50-65 years of age | Experience level: over 5 safaris
100% Perfect!
From the start (first contact) until the last moment it was perfect. Silas did even more than expected. I’m a single traveler and have been on many safari’s in Kenya and this one was more than expected. I told him what i was looking for and he was great in thinking together with me to achieve all my goals. Peter(Sumare) the driver was the best driver and already knew what i was looking for and it was a adventure to go on safari with him. Great compliment to the whole team! So for next time I don’t have to look al over the internet again cause I’ll go straight to SafatiUpdateTravels !
