Our Team of Proffessional Safari Experts
Safari Update Travels
- Located In:
- Size:
- 1-5 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $75 to $150 per person per day (USD, excl. int'l flights)
Reviews
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Email Joe | 20-35 years of age | Experience level: first safari
I recommend avoiding this tour operator
We took a family trip with this operator in July of 2024. We paid more than was required by the operator and the operator has since refused to refund us the overcharge. The operator has also been unpleasant to deal with. I recommend avoiding this tour operator and finding a different tour.
AE
Email Jackob | 20-35 years of age | Experience level: first safari
It was not nice trip at all
The guides guy wasted time as much he could. He didn't pay attention to our question and
we didn't get a chance to find the male lion at the same day another car got this chance. We saw some animals from far destination coz of the bad coordinating with the others. He didn't make any effort to give us a nice tour . Finally he requested to get tip for the good job!!!
Reply from Safari Update Travels
Posted on Jun 10, 2024Greetings Jackob
To clarify on the issues raised.
*Game drives*
Our itenary for group joining safari involves pick up of guests from different hotel destinations before departure to the park and timeliness depend mostly on clients readiness. We, as a company, deploy our experienced and competent guides to do the safari, and we do feel and understand your disappointment to specifically not spotting a male lion.Just to clarify on a safari as a company this couldn't be deliberate to deny you this opportunity as we are not in control of the animals.
*Tips/Gratitude*
On such occurrences, we advise our guests that tips/gratitudes are excluded in our packages, and you only tip when you wish or feel too.This information is always shared to your itenary which we did.
*Clarity*
As a company, we will follow on the matters raised and work upon improving to the best of our dear clients. We apologise for any inconvenience or confusion it may have caused you.
*Appreciation*
We once again thank you for enquiring with us and booking your 3day stay in Kenya 🇰🇪. We appreciate you enjoyed your accomodation in masai mara.
Email Winfred | 20-35 years of age | Experience level: over 5 safaris
Total Ripoff/Dishonest/Unbothered/Dubious
I'm a very disappointed client on 2 occasions the latest on for Mara being the worse than the first trip to Salt lick and it's a wrap for me with this said company. I booked my sister and her family via the the agent Xavier and on the day of and during the trip his true colors were out without a doubt. Having paid for landcruiser option for pick and drop off...the dude shows up with a Noah with excuses from here to tumbuktu in the name of maandamano n promises to fix the mishap. At Narok he takes them to a bar setup for lunch with kids yet the booking included lunch at Jambo Mara hotel...as if this was not enough they end up being picked from Narok in a rundown canvas landcruiser that's was nothing but utterly disrespectful. I don't even want to mention the state of the rooms booked despite paying extra to ensure even the children would get meaningful space...instead the rooms were all squished in wooden cabins contrary to glass accommodation that had been shared to us during booking...anytime they sought help from the hotel they kept being referred back to their the so called agent with cared less about them. Seeking refunds for the substandard services offered versus what we paid for all landed in deaf ears and there's totally nothing good to write about this company from our experience. We leave it all to Karma as conversations bore zero fruit...
Email Florida | 20-35 years of age | Experience level: 2-5 safaris
Unprofessional
AVOID SAFARI UPDATES IF YOU CAN BY ALL MEANS!!
Safari Updates from the airport picked us in a small car with babies when we paid for a landcruiser to and fro pinning it on non existent chaos. Stalled us at a bar with kids while we waited for a second car on the way to transfer into. At the hotel they had us in a cabin with three beds instead of the promised and paid for new builds in the hotel we were staying. Once we checked in, our contact person went MIA, didnt pick any calls after that. We asked for the difference in refunds and they said nothing.
All these just made the trip not worth it at all!
US
Email Martha | 35-50 years of age | Experience level: first safari
The worst thing that happened to us was you guys
You lied to us from airport pick up with a land cruiser n sent us a smaller car n squeezed us in with kids. Booked wrong rooms from ones promised during advance booking.worst experience by far
BH
Email Eman albustani | 35-50 years of age | Experience level: first safari
Non reliable
I planned a family trip with my daughter and Kenyan friend to Kenya for first time. I used safari booking to find the right operator.
I selected safari updates based on reviews which was completely misleading.
Silas sounded professional by providing pricing but he did not change the pricing for my Kenyan friend and took 1700 dollars for 3 days trip to masa marai.
Since we were ladies on own, I requested him for reliable car and he mentioned it 4x4 top luxury which was completely the opposite.
The car stopped 3 to 4 times because of the battery. It was full of dirty masks, broken handles and the driver Charles didn't knew how to open the socket switches to charge our mobiles. The car provided was not anywhere close the to the pictures.
I was frustrated by first day and it was too late to change the plan. Then our driver Charles did not know where animals were, he was just roaming around the park following our operator cars.
When I called Silas, he offered us a free trip to masai village as part of the package which Charles did not have clue about.
The only positive thing about this trip was the hotel people at jambo mara in masa marai. I have to mentioned that they went beyond and above to make us feel comfortable which was completely opposite to what Charles and silas provided.
If I had the option I would rate Silas 0, I don't appreciate dishonesty specially when I had planned my trip in July and paid 50%.
I finished my trip yesterday and I called him expressing all of this, he has vanished and never called back.
