Reviews
CN
Email LuckyChe | 35-50 years of age | Experience level: first safari
Very very bad experience, I advise you don't choose it
From my experience, this is a very irresponsible travel agency, not only did they not fulfill the arrangement according to the contract, but when we found the problem and contacted them, at first they said they needed to confirmation and would not reply the email and answer the phone or WhatsApp when we contacted them later. According to the contract, we paid an extra $112.5 dollors each person (we have 4 people) to arrange a private car to take us to the airport and two nights of dinner in Arusha. But they didin't arrage, and didn't not give us any reply. If we didn't ask help from the local people in Tanzania by ourself, we almost didin't make it home in time for our flight. The second problem is that the driver and the car they arranged in Kenya is very bad. The driver deliberately delayed and drove very slowly, so that we could not reach the Masai Mara Park according to the schedule on the first day.