Explore ,Discover and Embrace Africa
People Tours And Safari
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $116 to $1,123 per person per day (USD, excl. int'l flights)
Reviews
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Email A.A. | 20-35 years of age | Experience level: over 5 safaris
They're responsive until they get your money
If I could give 0 stars I would. I booked a private tour. Below are just some issues I faced with this company:
1. Rude guide. Being that I'm his only client on a private tour, it's inexcusable that he gave very little information and loved to chat with his guide friends but neglected me.
2. I specified I didn't want to camp and wanted very nice accommodations. The price reflected much nicer accommdations. They ended up booking me in some lodges with no hot water (it's winter in namibia and freezing on the skeleton coast), broken lights, and no heat while it was just 3 degrees outside.
3. They booked me a photographer. He showed up an hour late the first day. Took terribly over-exposed photos that were worse than photos on a phone. A month later, he still won't edit the photos in any way to make them look professional. People's Safari won't respond to my emails and won't take any responsibility for this issue.
4. The logistics were poorly planned. They didn't look for lodges close to destinations so we ended up losing time driving several hours out of the way. I guess they were trying to save money at the expense of tourists' time.
They're happy to take your money but give subpar accommodations and customer service. Please save yourself the headache and avoid this tour operator
Reply from People Tours And Safari
Posted on Aug 11, 2024Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like to address the concerns you mentioned:
1 Guide Experience: We understand that the guide was not to your satisfaction initially. As soon as you informed us of your discomfort, we immediately arranged for a replacement guide to ensure your comfort and safety. However, it's important to note that our guides are trained to prioritize safety, and they mentioned that there were instances where not following instructions could have led to unsafe situations. We regret any confusion this caused during your trip.
2.Accommodation We apologize if the accommodations did not meet your expectations. You had booked a mid-range tour with budget constraints, and we did communicate that certain higher-end luxury accommodations would require an additional charge. Some of the accommodations you desired were only accessible by flight, which also required an additional fee. We always strive to offer the best possible options within the agreed budget.
3. Photography Services Regarding the photographer, we did inform you from the beginning that we do not have a specialized photographer on staff. We recommended a photographer, subject to your approval, and regret that his work did not meet your expectations. We understand how important capturing memories is and apologize for any disappointment this may have caused.
Finally, we sincerely apologize for any other issues that were out of our control and negatively impacted your experience. We are committed to improving our services and will take your feedback into account to ensure future guests have a better experience.
Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Albin
Email Justin | 35-50 years of age | Experience level: first safari
Drove safely from each stopping point; quiet.
Pros (+) We made it to each location safely and in a relatively timely manner. The hotel in Swakopmond and Desert Lodge were both great stays. The food at the Lodge was excellent. The tour to Dune 45 and Big Daddy were great. The day trip in Swakopmund was outstanding.
Cons(-) The trip would be better if we were able to choose the restaurants. We ate in Hungry Lion on the drive and Pubs in Swakopmund. It would have been better if the meals were not included in the cost and we were in our own to find a restaurant of our choice. Also the tour started a few hours late and the communication regarding the late start and the plan to fill the time was poor.
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Email Jasleen | 20-35 years of age | Experience level: first safari
Friendly and Easy Going
Willing to accomodate needs and change itinerary as needed. Excursions were fun and had enouhh variety as needed to see a lot of different animals. Lodges were also well chosen and unique.
Overall happy with the tour and safari, thanks Leonard and team!
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Email Gabby | 20-35 years of age | Experience level: first safari
Easy going and friendly!
Leonard was friendly and outgoing & I had a great time on the trip w my best friend! Excursions were super fun and I loved the amount of wildlife we were able to see! Lodges were comfortable and well chosen. Very happy with the trip and experience, thanks Leonard & team!
Email Paolo | 50-65 years of age | Experience level: 2-5 safaris
Professional and very friendly
The whole experience was very enjoyable. Berlinda was great to liaise with in regards to planning, and our driver Sacky went out of his way to make us feel comfortable and at ease. Both Berlinda and Sacky are lovely people!
We saw some amazing wildlife (but no big cats!), and landscapes.
Most lodges we stayed in were very nice e and comfy; however, it was extremely difficult to get gluten free food for my celiac niece, especially at the start of the journey. It did get better towards the end, though.
Overall, the trip was fantastic and highly recommended!
DE
Email Sofja | 35-50 years of age | Experience level: 2-5 safaris
Well organized amazing tour!
I very much enjoyed my private camping tour to Namib desert. People Tours and Safari were very responsive and tailored the route and timing according to my preferences. The guides were very kind and helpful. The overall experience was amazing and I could definitely recommend this service provider! Thank you so much for everything!
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Email Gwen | 50-65 years of age | Experience level: 2-5 safaris
Outstanding, so glad I did this
Fantastic way to see Namibia. I didn’t have to drive on the wrong side of the road. I wasn’t responsible for tires or gas caps. I got to be with a gracious, interesting, knowledgeable guide. Leonard was a wonderful driver. He was supportive while I climbed Big Daddy dune. He enjoyed my night photography as much as I did. This was the perfect way to see the country, esp as a solo woman traveler.
Good meals and places to stay esp Atlantic Garden Hotel.
Delightful quirky details. Totally stress free.
Email Alex | 20-35 years of age | Experience level: 2-5 safaris
He was very nice, and helpful.
Phillip was our tour operator. He was very nice and accomodating when our plans changed. He gave us the right amount of information without hounding us with information. Sometimes it’s better just to enjoy the moment being in a beautiful place like Namibia.
He did give us lots of insight amount the people, and places within the country. He was always making sure we were well taken care of.
We had two other tour guides join us briefly during the trip and they were both very friendly.
Emilia was our tour organiser, and she did a wonderful job of keeping us updated and helping us organise additions and changes to the trip.
The company seems small but very well organised. I wouldn’t hesitate to book with them again.
ES
Email Katharina | 20-35 years of age | Experience level: first safari
Amazing experience
I took a six day tour with People Tours & Safari, 3 days Etosha and then 3 days Sossusvlei camping. My trip was amazing!
Even before I arrived, Emilia made sure I was well informed and comfortable with everything. During the tour she checked up on me regularly and made me feel super welcome.
My tour guide, Leonard, exceeded all expectations. Not only is he very polite and thoughtful, he knows so much about his country and could answer all of my endless questions. He organized the entire tour seamlessly and really went the extra mile to make sure I had a perfect experience! He knows a lot about the animals in Etosha and where to find them. And thanks to him planning the trip so well, we were even able to climb the Big Daddy dune by ourselves, the first to reach it in the morning - an experience I will never forget. He also made sure we always had snacks and water, our tents were set up clean and nice and charged my phone in the car. In short I didn’t have to worry about anything.
Wholeheartedly recommend booking with this company, especially also for female solo travelers. You will have an amazing experience!
PH
Email Marc T. | 35-50 years of age | Experience level: first safari
Best Namibia memories guaranteed by People's Tour & Safaris
I visited Namibia this August 2024 as a solo traveller. Overall, what i've had with People's Tour & Safaris was nothing but an excellent tour experience that i would take with me forever. The famous wonders of Namibia were made even more meaningful and magical with my tour guide's knowledge, passion and positivity. My guide, Shalongo/Luke, is indeed well-educated in terms of the sites and attractions we have visited, and you would surely go home with new knowledge about the country's geography, people and culture. He also made sure that the trip was fun and interactive, and he was always on the lookout for my satisfaction, well-being and safety. My guide knows the best corners & spots where to take photos and videos and was genuinely cooperative and patient when comes to my requests using my personal phone. I will definitely recommend People's Tour & Safaris to my relatives and friends to guarantee the best experience and memories in their visit to Namibia.
