Explore ,Discover and Embrace Africa
People Tours And Safari
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $114 to $1,105 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email A.A. | 20-35 years of age | Experience level: over 5 safaris
They're responsive until they get your money
If I could give 0 stars I would. I booked a private tour. Below are just some issues I faced with this company:
1. Rude guide. Being that I'm his only client on a private tour, it's inexcusable that he gave very little information and loved to chat with his guide friends but neglected me.
2. I specified I didn't want to camp and wanted very nice accommodations. The price reflected much nicer accommdations. They ended up booking me in some lodges with no hot water (it's winter in namibia and freezing on the skeleton coast), broken lights, and no heat while it was just 3 degrees outside.
3. They booked me a photographer. He showed up an hour late the first day. Took terribly over-exposed photos that were worse than photos on a phone. A month later, he still won't edit the photos in any way to make them look professional. People's Safari won't respond to my emails and won't take any responsibility for this issue.
4. The logistics were poorly planned. They didn't look for lodges close to destinations so we ended up losing time driving several hours out of the way. I guess they were trying to save money at the expense of tourists' time.
They're happy to take your money but give subpar accommodations and customer service. Please save yourself the headache and avoid this tour operator
Reply from People Tours And Safari
Posted on Aug 11, 2024Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like to address the concerns you mentioned:
1 Guide Experience: We understand that the guide was not to your satisfaction initially. As soon as you informed us of your discomfort, we immediately arranged for a replacement guide to ensure your comfort and safety. However, it's important to note that our guides are trained to prioritize safety, and they mentioned that there were instances where not following instructions could have led to unsafe situations. We regret any confusion this caused during your trip.
2.Accommodation We apologize if the accommodations did not meet your expectations. You had booked a mid-range tour with budget constraints, and we did communicate that certain higher-end luxury accommodations would require an additional charge. Some of the accommodations you desired were only accessible by flight, which also required an additional fee. We always strive to offer the best possible options within the agreed budget.
3. Photography Services Regarding the photographer, we did inform you from the beginning that we do not have a specialized photographer on staff. We recommended a photographer, subject to your approval, and regret that his work did not meet your expectations. We understand how important capturing memories is and apologize for any disappointment this may have caused.
Finally, we sincerely apologize for any other issues that were out of our control and negatively impacted your experience. We are committed to improving our services and will take your feedback into account to ensure future guests have a better experience.
Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Albin
HK
Email Wong | 20-35 years of age | Experience level: 2-5 safaris
It’s safe for me to travel with my guide.
I think my guide is average.
It’s my second time doing safari in Africa.
I paid quite a lot for a private tour this time as the designated dates and duration of group tour are quite hard to match my own schedule. But I feel a bit disappointed as I didn’t get better service than last time. I feel safe to be with my guide. But he definitely needs rooms of improvement for photo taking skills as the photos are often tilted for no reason.
Also my guide always asked me to help him take photos in my phone and then send him back. I think it’s an inappropriate action. It’s like a few times per day but not one or two times. I sometimes feel a bit annoyed about it as I’m not supposed to be his photographer. I’m the one who paid!
Email Justin | 35-50 years of age | Experience level: first safari
Drove safely from each stopping point; quiet.
Pros (+) We made it to each location safely and in a relatively timely manner. The hotel in Swakopmond and Desert Lodge were both great stays. The food at the Lodge was excellent. The tour to Dune 45 and Big Daddy were great. The day trip in Swakopmund was outstanding.
Cons(-) The trip would be better if we were able to choose the restaurants. We ate in Hungry Lion on the drive and Pubs in Swakopmund. It would have been better if the meals were not included in the cost and we were in our own to find a restaurant of our choice. Also the tour started a few hours late and the communication regarding the late start and the plan to fill the time was poor.
Caring and friendly.willing to try their best to provide the best experience for us in namibia
Our guide Luke was a caring and easygoing person.He tried his best to provid us an unforgettable experience in Namibia. Safari in Etosha ,visiting the human village ,the rock drawing in damaraland,the galaxy sky in spitzkoope. Stay close with wild sea animals in Swakopmund ,The beauty of nature in Deadvlei and sandwich harbour did impress us.Luke also brought us to some traditional market n restaurant so that we can experience the authentic food in Namibia. We love all the arrangement and enjoy the whole trip so much.
Reliable
We had a wonderful trip in Namibia, experiencing spectacular landscapes, fun activities, cultural immersion, and an amazing safari. What truly mattered to us was the perfect pace of the trip. At no point did we feel rushed, yet we had plenty of time to explore. All of this was made possible thanks to the capable hands of our guide, Phelep, and his trusted assistant. Phelep’s deep local knowledge, excellent command of English, and constant attention to our safety made the experience even more enjoyable. We have no hesitation in recommending Phelep and People’s Tour & Safari.
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Email Jasleen | 20-35 years of age | Experience level: first safari
Friendly and Easy Going
Willing to accomodate needs and change itinerary as needed. Excursions were fun and had enouhh variety as needed to see a lot of different animals. Lodges were also well chosen and unique.
Overall happy with the tour and safari, thanks Leonard and team!
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Email Gabby | 20-35 years of age | Experience level: first safari
Easy going and friendly!
Leonard was friendly and outgoing & I had a great time on the trip w my best friend! Excursions were super fun and I loved the amount of wildlife we were able to see! Lodges were comfortable and well chosen. Very happy with the trip and experience, thanks Leonard & team!
Email Paolo | 50-65 years of age | Experience level: 2-5 safaris
Professional and very friendly
The whole experience was very enjoyable. Berlinda was great to liaise with in regards to planning, and our driver Sacky went out of his way to make us feel comfortable and at ease. Both Berlinda and Sacky are lovely people!
We saw some amazing wildlife (but no big cats!), and landscapes.
Most lodges we stayed in were very nice e and comfy; however, it was extremely difficult to get gluten free food for my celiac niece, especially at the start of the journey. It did get better towards the end, though.
Overall, the trip was fantastic and highly recommended!
HK
Email Tommy | 20-35 years of age | Experience level: 2-5 safaris
Perfect
Our guide luke, who is a perfect guide, he is nice, helpful, patient and funny. He can cater for all our needs during our trip. He try his best to satisfy our wants, no matter climbing the dune, photography or authentic food. Luke really show his perspective of namibia , and we are so glad to see it. And thank you for your arrangement for my gf’s birthday dinner, it is excellent, i highly recommend People Tours And Safari as your option.
TH
Email Rungnapa Chinwattanakulchai | 65+ years of age | Experience level: first safari
Luke was amazing! He provided excellent service throughout the entire tour.
This trip is beyond impressive. I would recommend anyone who is interested in traveling to Namibia to book Luke as their tour guide. 💯💯💯
