Explore ,Discover and Embrace Africa
People Tours And Safari
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $114 to $1,103 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AE
Email Juli | 20-35 years of age | Experience level: 2-5 safaris
Hassle free and reliable company
Everything was just perfect.
Booking process was easy and all the people I engaged with were extremely friendly.
Payment process was also easy via payment link.
Guide was punctual, easy going, reliable, helpful and fun to be with.
Tour operator was recommended to be by a colleague and I’m definitely not disappointed.
Thank you once again
US
Email A.A. | 20-35 years of age | Experience level: over 5 safaris
They're responsive until they get your money
If I could give 0 stars I would. I booked a private tour. Below are just some issues I faced with this company:
1. Rude guide. Being that I'm his only client on a private tour, it's inexcusable that he gave very little information and loved to chat with his guide friends but neglected me.
2. I specified I didn't want to camp and wanted very nice accommodations. The price reflected much nicer accommdations. They ended up booking me in some lodges with no hot water (it's winter in namibia and freezing on the skeleton coast), broken lights, and no heat while it was just 3 degrees outside.
3. They booked me a photographer. He showed up an hour late the first day. Took terribly over-exposed photos that were worse than photos on a phone. A month later, he still won't edit the photos in any way to make them look professional. People's Safari won't respond to my emails and won't take any responsibility for this issue.
4. The logistics were poorly planned. They didn't look for lodges close to destinations so we ended up losing time driving several hours out of the way. I guess they were trying to save money at the expense of tourists' time.
They're happy to take your money but give subpar accommodations and customer service. Please save yourself the headache and avoid this tour operator
Reply from People Tours And Safari
Posted on Aug 11, 2024Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like to address the concerns you mentioned:
1 Guide Experience: We understand that the guide was not to your satisfaction initially. As soon as you informed us of your discomfort, we immediately arranged for a replacement guide to ensure your comfort and safety. However, it's important to note that our guides are trained to prioritize safety, and they mentioned that there were instances where not following instructions could have led to unsafe situations. We regret any confusion this caused during your trip.
2.Accommodation We apologize if the accommodations did not meet your expectations. You had booked a mid-range tour with budget constraints, and we did communicate that certain higher-end luxury accommodations would require an additional charge. Some of the accommodations you desired were only accessible by flight, which also required an additional fee. We always strive to offer the best possible options within the agreed budget.
3. Photography Services Regarding the photographer, we did inform you from the beginning that we do not have a specialized photographer on staff. We recommended a photographer, subject to your approval, and regret that his work did not meet your expectations. We understand how important capturing memories is and apologize for any disappointment this may have caused.
Finally, we sincerely apologize for any other issues that were out of our control and negatively impacted your experience. We are committed to improving our services and will take your feedback into account to ensure future guests have a better experience.
Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
Albin
NZ
Email Jeanette | 65+ years of age | Experience level: 2-5 safaris
Amazing, very responsive and very happy to look at different options. Ms Emilia is wonderful.
I booked this tour on line after reviewing and reading the amazing reviews. I was traveling from NZ on my own and asked how many other people would be traveling, and it ended up being Sacky (Tour guide/driver) and myself for 14 days and 13 nights.
From when I landed in Windhoek and met Sacky, we had the most amazing time exploring the beauty of Namibia - extreme landscapes to the most incredible animals - I love photography.
Sacky was an incredible guide and driver - very knowledgable, thoughtful, kind and we had lots of laughs. He loves what he does and you can see this every day. Sacky is well known and respected at the different lodges we stayed at.
When you think about how you arrive and then spend 14 days with a person you have never met, we got on so well, learnt so much about Namibia and shared about each others lives.
Some of the days involve a lot of driving 4-6 hours on gravel roads with lots of bumps and potholes, we just got on with it and could relax and enjoy the different scenario. Sacky has a great music selection.
I was able to take amazing photographs of the wildlife and elephants being my favorite, there were some incredible moments of just sitting in the ute and these beautiful animals just walking past you.
Sacky would always discuss what we were doing the next day and time to meet.
I can not rate Sacky highly enough, in all the 14 days there was nothing that we argued or complained about.
We became good friends during this experience and will remain so.
If you get a chance to have Sacky as your guide - you will be very lucky and have an amazing journey.
Email C Nguyen | 20-35 years of age | Experience level: first safari
Amazing trip around a breathtaking country
We have just completed our 8-day private tour around Namibia with People Tours and Safari. The country had always been a bucket list destination for us and thanks to the team's hard work and due care, the trip was an amazing experience that exceeded our expectations.
While we planned the trip fairly last minute, the team still managed to prepare a few iterations of the itinerary for us. Aina was very accommodating and worked closely with us to tailor the itinerary to our tight schedule. She also helped us assess different accommodation and activity options to suit our needs best. Another deciding factor that led us to select People Tours and Safari was their online itinerary, which we consider to be very well presented and easy to follow compared to other providers. While some communications could be improved, in overall we are happy with the team's service.
Eeno was the guide who took us to Namibia's most breathtaking landscapes, including Sossusvlei, Swakopmund, Walvis Bay, Kamanjab, and Etosha. Eeno was very attentive, on time, and patient with us. He drove safely on the whole 1,500km journey and demonstrated good knowledge of the Etosha Park area. We sensed a big heart and great empathy from him to others, especially the less fortunate whom we met along the way. Besides, we had a comfortable airport pick-up with Luke and a great Windhoek city tour with Timo. Timo was particularly charismatic and we really enjoyed speaking with him. We experienced the city from the perspective of a local, which was exactly what we were looking for.
TR
Email Selcuk | 65+ years of age | Experience level: over 5 safaris
Very professional, good planning, helpful and sharp.
We have seen wonderful places and wild life.
We enjoyed every minute of it.
Tour planning and execution was excellent.
Communication with the company were exceptional.
They were very helpful and always smiling.
US
Email Arvin | 50-65 years of age | Experience level: 2-5 safaris
Friendly, accomodating, reasonable, great
I booked a 3 day tour of the Soussvlei and Sandwich harbor with them. People's safari team was very accommodating to my needs and schedule. I was able to customize my tour, add sandwich harbor, start the tour on the day I wanted too. They were much more reasonable than others offering the same tours, but they were as good, or even better than others in service.
My guide Ricky was very knowledgeable. He knew all the places, wildlife, etc and I learned a great deal about Namibia and its landscape through him. He was warm, friendly, was happy to take my photos (I was traveling solo). I enjoyed our conversations during long drives. He drove well, we were always on schedule and we were the first ones in line and to climb Dune 45! The camp at Soussvlei was nice, clean, and Ricky set that up for me.
People's safari is a very good company based on the experience I have with them on this tour and Ricky was a great guide to do this tour with. I highly recommend to use them for your Namibia travels. It is a beautiful country and I intend to go back there and plan my travels with them again.
Email Chris | 35-50 years of age | Experience level: 2-5 safaris
Fabulous experience with a great guide
Timo collected us on time, he was a great guide and went out of his way to make us feel happy and comfortable. Efficient whatsapp communication at all times made it easy to meet for all meals and to ensure our tour of the park began early enough to fit everything in. We stayed in the water hole chalet which was brilliant, and all meals were excellent. Timo was engaging and safely drove us everywhere and we felt like a little family for the duration of the tour. We feel it's definitely value for money considering the transport, accommodation and food/drinks are all of a high standard and we will certainly use your company again if we ever return.
TH
Email Arthit | 35-50 years of age | Experience level: 2-5 safaris
Excellent
Thanks People Tours for the unforgettable 6 days trip through Namibia. I was short on time and started looking for a tour just 3 days before the trip. Aina from People Tours responded swiftly and tailored the tour to fit my budget. Leonard the guide/driver was great. He made a long road trip somewhat enjoyable. He‘s also good with his timing. We were always one step ahead of the crowd in Sossusvlei.
All in all I had a really good time on the trip.
Email Justin | 35-50 years of age | Experience level: first safari
Drove safely from each stopping point; quiet.
Pros (+) We made it to each location safely and in a relatively timely manner. The hotel in Swakopmond and Desert Lodge were both great stays. The food at the Lodge was excellent. The tour to Dune 45 and Big Daddy were great. The day trip in Swakopmund was outstanding.
Cons(-) The trip would be better if we were able to choose the restaurants. We ate in Hungry Lion on the drive and Pubs in Swakopmund. It would have been better if the meals were not included in the cost and we were in our own to find a restaurant of our choice. Also the tour started a few hours late and the communication regarding the late start and the plan to fill the time was poor.
US
Email Sarahnsons | 35-50 years of age | Experience level: first safari
Like a family member who was warm and knowledgeable about their home you're visiting.
Peoples Safari is top notch. Our passports didn't come in on time last year and they allowed us to return in 2024 with very little of an increase, and without a total loss of what I had paid in full already. It was so sad we couldn't come in 2023, but they truly communicated with me, via WhatsApp, every step of the way to make sure we still got to take our dream vacation! Our lodge was beautiful, and there was a lot of choices at the restaurant for each meal. There just nothing to complain about.
Our guide, Fanuel, was so thorough and sincere with each step making sure we were 100% pleased! Speaking with him was like talking to a family member. He really wanted us happy. He stopped when we needed, and tried so hard to find all of the animals with us in Etosha. He took photos and he offered to share with us (his camera was much better than ours) and was very prepared with snacks and water. He even stopped to buy us snacks we liked. You would be at a loss of you didn't hire this company (and Fanuel). Once we returned to Windhoek, in fact, we invited he and his family to dinner with us! Don't miss out!
