Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 112
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-10 of 112 Reviews
Astrid   –  
United Kingdom UK
Visited: November 2024 Reviewed: Nov 14, 2024

Email Astrid  |  20-35 years of age  |  Experience level: 2-5 safaris

Fantastic experience
5/5

Smith was such a great guide; professional, knowledgeable and accommodating.

We booked a customized 2-day trip, with one day gorilla trekking (2 nights at a lodge). Initially we didn’t have much planned for the drive there and back, but Smith organized activities on the way such as the Batwa village, stopping at a tea plantation, the local market and a stop at a local restaurant.

We had such a great time throughout; and the Gorilla trekking was absolutely amazing (one of the coolest things I have ever done).

The cultural experiences on the way were also interesting, and Smith really made the experience feel personal (we even got to meet his parents). We felt really well cared for!

Strongly recommend booking the trip with Smith! We just wish we could have stayed longer…

Wilma en René   –  
Netherlands NL
Visited: September 2024 Reviewed: Nov 12, 2024

Email Wilma en René  |  50-65 years of age  |  Experience level: over 5 safaris

GREAT
5/5

in September we made a big tour through Uganda and Kenya. we started in Uganda, 16 days long.. wow ♥️♥️ what a beautiful country, beautiful nature, beautiful culture and of course also made possible by our guide Samuel 🥰🥰.... he told a lot of extra information, but also did extra things that we asked for, in a word AWESOME ♥️♥️

Ivan   –  
Spain ES
Visited: November 2024 Reviewed: Nov 10, 2024

Email Ivan  |  20-35 years of age  |  Experience level: 2-5 safaris

Complete, attentive and caring
5/5

My mum and me traveled around Uganda for 10 days. From the day 1, our guides Samuel and Simon were the most attentive guides we could ever ask for. The trip was flexible so that we could fulfil our expectations despite very very few encounters with the heavy rain expected during this month. Nonetheless, we enjoyed so much our trip. It didn't only meet our expectations but overcome them.

Of note, it was my birthday the first day of the tour, and they even got me a cake. This is a small sample about how sweet they were.

There was a bit if miscommunication about what we thought it was planned and what it was actually planned for us, but our guides made everything possible so that we could actually enjoy all the activities we had in mind.

We not only enjoyed but also learnt a lot about the animals we encountered. And also let's not forget about birds, which were among the main characters of our trip and about which our guides knew so much.

I would definitely recommend to visit Uganda, it is indeed the Pearl of Africa, and also, Lulu Safaris to show you the treasures among its land.

Valerie   –  
United States US
Visited: November 2024 Reviewed: Nov 2, 2024

Email Valerie  |  35-50 years of age  |  Experience level: first safari

Fantastic tour and amazing experience
5/5

We booked a 2-day gorilla trekking experience with Lulu Safari. Elvis made the booking process easy and efficient. We maintained communication over the months leading up to the safari and he patiently responded to my random questions and eased my concerns more than once ;)

The day of the tour, our guide Smith was prompt to pick us up from the hotel in Kigali. He was friendly, warm and welcoming from the moment he introduced himself. The drive was long but he offered so much information about the culture, stopped for photos and always asked if we needed a break. He was accommodating and entertaining throughout the drive and it was appreciated. He was an advocate for us in immigration and got us through the line and process quickly.

The gorilla trek accommodations and permits were all pre-arranged for us by Lulu Safari and the process was seamless. The gorilla experience itself was absolutely amazing!

Based on my experience, I highly recommend Lulu Safari and suggest asking for Smith as your guide!

Baylee   –  
Australia AU
Visited: October 2024 Reviewed: Oct 19, 2024

Email Baylee  |  20-35 years of age  |  Experience level: first safari

Enthusiastic, knowledge, fun tour
5/5

We did the 4 day gorilla and golden monkey trek tour through Rwanda and Uganda with Lulu Safari and were lucky enough to get Smith as our tour guide. Smith had the best energy throughout and was always ensuring that we were having the best tour we could and he would do anything to make sure of it. I would recommend both lulu safari and Smith to anyone travelling to Africa in the future if you’d like to have a fun, enjoyable informative time.

Charlie   –  
Australia AU
Visited: October 2024 Reviewed: Oct 17, 2024

Email Charlie  |  20-35 years of age  |  Experience level: 2-5 safaris

Fun, enjoyable and knowledgeable.
5/5

From the beginning lulu adventures were welcoming and happy answer any questions. To the initial pick from our accommodation Smith made our trip worth while, went above and beyond to cater for us. Informative, knowledgeable and experienced guide which made our trip enjoyable. Recommend to anyone.

Toni   –  
Australia AU
Visited: October 2024 Reviewed: Oct 11, 2024

Email Toni  |  20-35 years of age  |  Experience level: first safari

Nothing but exceptional!
5/5

I booked a 4 day safari with LuLu Safari -gorilla trekking and golden monkey.
Everything was exceptional!
My tour guide Smith has so much knowledge and was always going above and beyond to make sure I was happy, safe, and Comfortable

I hope to come back soon!!

Farah   –  
Australia AU
Visited: September 2024 Reviewed: Oct 8, 2024

Email Farah  |  20-35 years of age  |  Experience level: first safari

Above and Beyond Service
5/5

We did a 10-day tour with Lulu Safaris covering Masai Mara (Kenya), Serengeti (Tanzania), Rwanda, and Gorilla Trek (Uganda). The entire trip went extremely well and smoothly. All meals, transport, and park fees were included, along with knowledgeable guides, so we had literally nothing to worry about! Here are detailed reviews for each destination:

Masai Mara, Kenya
The safari in Masai Mara was probably the highlight of our tour. We saw all the animals and everything there was to see in just one day! We had Tony as our guide, and he was beyond amazing. He was fun, knowledgeable, and very thorough. You can tell that he is passionate about his job and will go above and beyond in everything he does. Thanks, Tony, for making this trip fantastic! The Jeep was also well-maintained and clean.

Serengeti, Tanzania
We drove to Serengeti, which took about 9 hours from Masai Mara due to the border being far away. Nevertheless, the safari there was also fantastic. We saw all the Big 5 in Tanzania. However, keep in mind that the Serengeti is much bigger than Masai Mara, so there is slightly more driving involved. We had Roger as our driver. He was very sweet and caring, always keeping the car clean with drinks topped up and making an effort to engage with us during dinner and breakfast. The accommodation we had in Serengeti was beyond our expectations. It was a luxury tent in the middle of the park! Thanks, Elvis, for organizing a great stay.

Rwanda/Uganda
We flew into Rwanda and then drove to Uganda for the Gorilla Trek. The trip was well thought out, and we had some form of activity each day until the trek. The Gorilla Trek was amazing, but it does require a good level of fitness to complete! We were lucky to have met Smith on our last day. Smith went above and beyond with his service in just six hours. He stopped at many places along the way and took great care of us until we got to the airport! Guides like Smith and Tony honestly make trips so wholesome and fun! Highly recommend both of them!

Lastly, we want to thank Elvis for his patience. Initially, we were a bit doubtful about the trip due to a lack of communication. Elvis would always take action on our requests, but we didn’t get confirmation at first. After expressing our concerns, we reached out to Elvis through WhatsApp, and he was super responsive. He answered every question and ensured we felt safe throughout the trip. We had issues with paying Elvis, and even then, he never bothered us. Instead, he insisted we enjoy the trip first. I’ve never met a service provider as trusting as Elvis! Thank you, Elvis, for making our trip wonderful!

Emily   –  
United Arab Emirates AE
Visited: October 2024 Reviewed: Oct 7, 2024

Email Emily  |  20-35 years of age  |  Experience level: first safari

Amazing tour experience
5/5

We had an amazing experience in the 4 days of tour thanks to our tour guide smith.
Good quality hotels
Good quality food offered
The tour was amazing , the places were incredible

Dragos   –  
United Arab Emirates AE
Visited: October 2024 Reviewed: Oct 7, 2024

Email Dragos  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing experience !
5/5

We booked the 4 days tour gorilla trekking, which included the golden monkey, gorilla trekking and game drive in lake mboro. We had an amazing experience Smith its a very knowledgeable guy, he is very social guy, literally knows everything and everyone in Uganda and Rwanda!!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 112
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1
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