Reviews

Sort By: Date Most Helpful Rating 71-80 of 115 Reviews
Laura   –  
Ireland IE
Visited: July 2024 Reviewed: Jul 10, 2024

Email Laura  |  35-50 years of age  |  Experience level: 2-5 safaris

Trip of a lifetime
5/5

I cannot express what an amazing trip we had with Lulu Safaris, it truly was the experience of a lifetime. We spent 6 days with our guides Audence and Ben (trainee), and our activities in Rwanda and Uganda included gorilla, golden monkey, and chimp trekking, safari, water cruise, lake Bunyonyi, Kigali city activities, and much more. Everything about the trip exceeded our expectations. The beauty of both countries is outstanding, and Audence and Ben were generous in sharing their great historical and cultural knowledge of their countries. They were excellent guides in every way, and went above and beyond to ensure we had the best possible experience at all times. We always felt extremely safe and well cared for. Needless to say, the trekking activities were absolutely incredible, to see these beautiful animals in the wild was a dream come true. At every point in the 6 days we thought it couldn't get any better, yet somehow it did! Communication with Elvis in the run up to our trip was also very smooth and he answered any queries we had quickly. Overall, we could not recommend Lulu Safaris more. If you are thinking of booking a trip, do it! And ask for Audence and Ben, you won't regret it ☺️

Ronan   –  
Ireland IE
Visited: July 2024 Reviewed: Jul 16, 2024

Email Ronan  |  35-50 years of age  |  Experience level: 2-5 safaris

Exceeded all of our expectations
5/5

I've seen "trip of a lifetime" mentioned a lot here in the reviews and honestly that is the only phrase I can think to use to express how amazing our trip with Lulu safaris was.

We visited Rwanda & Uganda on the 6 day Ultimate Apes Safari trip. The itinerary was made up by Elvis and sent to us for perusal. Elvis was very professional and prompt throughout all communications, and we always felt assured we were dealing with a professional company before embarking on our trip. Worth noting is that the itinerary was totally open to changes or tweeks, so knowing that the itinerary was flexible was great.

We began our trip by meeting our guides Audence & Ben at our hotel in Rwanda and instantly we felt their enthusiasm and friendliness shine through. Both Audence and Ben were so knowledgeable, accommodating and professional - we can't say enough positive things about them! We always felt excited, comfortable and ready for adventure in their company. Our time together was full of excitement, learning and laughter. We felt that they genuinely really wanted their clients to get the most out of their experience. We certainly did, and we will always appreciate that.

We are home a week now, and consider ourselves very lucky to have left with such amazing memories that we will cherish for the rest of our lives. And we thank Elvis, Audence and Ben for providing the amazing platform & outstanding service to allow that to happen.

10/10 would recommend this company to anybody considering a safari trip!!

Charli   –  
Spain ES
Visited: August 2024 Reviewed: Aug 30, 2024

Email Charli  |  20-35 years of age  |  Experience level: 2-5 safaris

Fully committed with customer satisfaction
5/5

Lulu safaris provides an end-to-end experience for your trip with total dedication to customer satisfaction. Our guide Derrick, is the perfect example of a great professional, with high knowledge and full dedication to making us feel at home.

Margot   –  
Australia AU
Visited: September 2024 Reviewed: Sep 17, 2024

Email Margot  |  20-35 years of age  |  Experience level: first safari

Professional and easy to deal with
5/5

We had a great experience from start to finish with Lulu safari. Elvis was so helpful in the organising of the trip and answered all questions we had. We were grateful of being assigned Derrick as our guide. He really took care of us the whole trip and made the experience as seamless as possible, especially in those stressful places like crossing the borders.

It was a real drama losing our luggage at the airport and we lost time from our trip having to retrieve it, but Derrick was so patient and got us back to the airport and then safely to our next stop in Uganda before dark.

All the accommodations we stayed at were beautiful and the staff at all of them were amazing. We just hope that they will be busier at other times of the year as they deserve to be.

We left Rwanda/Uganda with great memories and it was truly an experience of a lifetime seeing the gorillas. We only wished we had more time, but all the more reason to return.

Emily   –  
United Arab Emirates AE
Visited: October 2024 Reviewed: Oct 7, 2024

Email Emily  |  20-35 years of age  |  Experience level: first safari

Amazing tour experience
5/5

We had an amazing experience in the 4 days of tour thanks to our tour guide smith.
Good quality hotels
Good quality food offered
The tour was amazing , the places were incredible

Farah   –  
Australia AU
Visited: September 2024 Reviewed: Oct 8, 2024

Email Farah  |  20-35 years of age  |  Experience level: first safari

Above and Beyond Service
5/5

We did a 10-day tour with Lulu Safaris covering Masai Mara (Kenya), Serengeti (Tanzania), Rwanda, and Gorilla Trek (Uganda). The entire trip went extremely well and smoothly. All meals, transport, and park fees were included, along with knowledgeable guides, so we had literally nothing to worry about! Here are detailed reviews for each destination:

Masai Mara, Kenya
The safari in Masai Mara was probably the highlight of our tour. We saw all the animals and everything there was to see in just one day! We had Tony as our guide, and he was beyond amazing. He was fun, knowledgeable, and very thorough. You can tell that he is passionate about his job and will go above and beyond in everything he does. Thanks, Tony, for making this trip fantastic! The Jeep was also well-maintained and clean.

Serengeti, Tanzania
We drove to Serengeti, which took about 9 hours from Masai Mara due to the border being far away. Nevertheless, the safari there was also fantastic. We saw all the Big 5 in Tanzania. However, keep in mind that the Serengeti is much bigger than Masai Mara, so there is slightly more driving involved. We had Roger as our driver. He was very sweet and caring, always keeping the car clean with drinks topped up and making an effort to engage with us during dinner and breakfast. The accommodation we had in Serengeti was beyond our expectations. It was a luxury tent in the middle of the park! Thanks, Elvis, for organizing a great stay.

Rwanda/Uganda
We flew into Rwanda and then drove to Uganda for the Gorilla Trek. The trip was well thought out, and we had some form of activity each day until the trek. The Gorilla Trek was amazing, but it does require a good level of fitness to complete! We were lucky to have met Smith on our last day. Smith went above and beyond with his service in just six hours. He stopped at many places along the way and took great care of us until we got to the airport! Guides like Smith and Tony honestly make trips so wholesome and fun! Highly recommend both of them!

Lastly, we want to thank Elvis for his patience. Initially, we were a bit doubtful about the trip due to a lack of communication. Elvis would always take action on our requests, but we didn’t get confirmation at first. After expressing our concerns, we reached out to Elvis through WhatsApp, and he was super responsive. He answered every question and ensured we felt safe throughout the trip. We had issues with paying Elvis, and even then, he never bothered us. Instead, he insisted we enjoy the trip first. I’ve never met a service provider as trusting as Elvis! Thank you, Elvis, for making our trip wonderful!

Toni   –  
Australia AU
Visited: October 2024 Reviewed: Oct 11, 2024

Email Toni  |  20-35 years of age  |  Experience level: first safari

Nothing but exceptional!
5/5

I booked a 4 day safari with LuLu Safari -gorilla trekking and golden monkey.
Everything was exceptional!
My tour guide Smith has so much knowledge and was always going above and beyond to make sure I was happy, safe, and Comfortable

I hope to come back soon!!

Charlie   –  
Australia AU
Visited: October 2024 Reviewed: Oct 17, 2024

Email Charlie  |  20-35 years of age  |  Experience level: 2-5 safaris

Fun, enjoyable and knowledgeable.
5/5

From the beginning lulu adventures were welcoming and happy answer any questions. To the initial pick from our accommodation Smith made our trip worth while, went above and beyond to cater for us. Informative, knowledgeable and experienced guide which made our trip enjoyable. Recommend to anyone.

Baylee   –  
Australia AU
Visited: October 2024 Reviewed: Oct 19, 2024

Email Baylee  |  20-35 years of age  |  Experience level: first safari

Enthusiastic, knowledge, fun tour
5/5

We did the 4 day gorilla and golden monkey trek tour through Rwanda and Uganda with Lulu Safari and were lucky enough to get Smith as our tour guide. Smith had the best energy throughout and was always ensuring that we were having the best tour we could and he would do anything to make sure of it. I would recommend both lulu safari and Smith to anyone travelling to Africa in the future if you’d like to have a fun, enjoyable informative time.

Princess   –  
Thailand TH
Visited: January 2020 Reviewed: Feb 20, 2020

Email Princess  |  20-35 years of age  |  Experience level: 2-5 safaris

This tour operator is the best I have ever used. Great customer care, definitely recommendable
5/5

Amazing, Amazing, Amazing. The communication and customer service is great, the services to be honest were put at there best. I will definitely recommend my friends for this. I had such a great time and was taken care of with great service. I liked every bit of this experience.

Average User Rating
4.9/5
Rating Breakdown
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  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1
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